Avista Senior Living

I don't have much to compare the Stratford to, as this is the 1st memory care unit my parent was placed in. It is very expensive considering the services provided. The meals are ok.. the engagement by the staff is minimal, there does not seem to be enough staff based on the monthly costs. Clothing comes up missing.. bedding come up missing. I think the people that work there care and do their best. But they are spread a bit thin. The off the menu option has never been offered, and the flexible meal times has not been offered even if the family is there for a visit, the visit is interrupted and meal is served. some of the residents sit for hours staring off and there is no engagement from staff, the staff is over worked. But it is clean and I feel my parent is safe there, and that means a lot.

I toured this community for my parents. They have great staff members that were very helpful and caring. The room that we wanted was to far for my parents to walk, but nice. They had a second person charge that was nice. Over all a nice community.

Overall it was adequate. We were not real happy with the cleanliness as far as my mother was concerned. She did not get the bath like she was suppose to and her clothes were not changed or her sheets changed. Everyone was really friendly though and they gave her her medication like they were suppose to and the food was fine.

I think they were just short on help because my parents were in the memory care unit and they did not have a lot of activities for them. Some of the caregivers were really good, but they were just overworked.

I'm happy.

It's all right -- it's not home.

The facility at Copper Place is very clean, and the staff there is very friendly. According to the care plan that was initially set up, things were not really done the way we had planned. We got it taken care of, but they did not provide the care we were expecting at the start, which was likely more due to communication issues than anything else.

The caregivers are fifty percent good and fifty percent not so good. The administration has been trying very hard to accommodate my dad. The rooms are not air conditioned. There are some staff that are very good, but others are just awful. The food is very poor, below substandard. There are hardly any vegetables served, breaded meat, hamburgers and hot dogs at least three times a week. I was also told that the available care would be from basic care all the way through hospice care. I can’t imagine someone with hospice needs there.

Lovely facility, very friendly staff, who made a last minute room available for us on a couple days notice, which we GREATLY appreciated. Downside is The Peridot is severely understaffed!! Even the manager and front desk and financial personnel are serving meals!! It takes a long time to get served, and food is usually cold when it comes. Also, people do listen to your requests and concerns, but don't follow through, which appears to be because they are trying to do too much with too few staff. Also we have had trouble getting a phone set up so the resident can make a long distance call from the room. I finally called the phone company on my relative's ( the resident) behalf, and they said there should be no problem getting her home phone transferred to her new room, but the Peridot has not gotten back to me to explain why that wasn't done in the first place. There are also problems with food items: ie. My aunt is diabetic and there is no sugar substitute at all in the cafeteria. I understand one resident was served a grilled cheese sandwich with no cheese, as they were out of cheese... There are no sugar free juices and often no milk at breakfast. I understand the facility is in the process of switching from an Emeritus group property to a different group. That may be part of the problem, It is too bad, as it has potential to be a great place to live, but is having problems right now.

Older, nice rooms, seem very accomodating, just redone, dog park, tori filled in for scott and was really helpful..a bit far from us though

A few of the caregivers could use some more training. For the most part the caregivers are pretty awesome. The food is great. I like the memory care side it looks and feels like a home. They really do look at residents as individuals instead of stages of a disease, and seem willing to accommodate based on specific circumstances.

(Activities Not Rated) The sales representative sold me on Emeritus and made me feel like this would be the last move our loved one would have to make. She told me how friendly the staff was and how professional they are but seems like it was all just marketing there has not been any follow through. It seems like they take the easy way out of a situation and just send them to the hospital rather then deal with the issue and with someone who needs memory care that could be very confusing. When we talked to the nurse she stated "You're not talking about anything we haven't seen." yet there only actions when a situation arises is to send them away. She told us that once the private funding runs out we would be able to get PACE funding but turns out that is not as easy as she made it seem. Would not be able to recommend them at this time.

not sure about the neighborhood - safety wise for my mom and for family members visiting

2 meals a day. Can get healthcare in any apt, so couple with differing levels can remain together

Rooms were nicely appointed with various levels of care available within the facility. I did not get to tour the memory unit which was separated from the general population. My Aunt did not like the location and prefers to be more on the east side.

this is my favorite -- specializes in Alzheimers and the facility looks lice -- individual cotteges.

I was not impressed with my virtual tour with Olympus Ranch.

I have lived in this facility for over four years. Until recently, it was well managed. For the last month, there has been no local manager on site. disorganization is rampant. Holiday Retirement seems not to care about the residents in this facility.

When my sister and I first took my dad to Garnet, one of the things we told them is dad required social interaction. he likes to talk. He needs folks to talk to. They told us no problem, in that department. A couple days before my dad moved there I walked through the lobby and saw several residents sitting there. They seemed to be parked there. No interaction. I felt alarm bells going off in my head. If these were the folks my dad had to talk to, we had a problem. I called Garnet with my concern, and once again was told it was no problem. There were folks for my dad. Once we moved him in, it became pretty clear almost immediately that my dad was feeling depressed because he had no one to gab with. He said people t the dinner tables did not talk. Many could not hear. Some refused to answer his, hi, how are you? questions. A month after moving in, I moved him out to an independent living environment where folks are chatting and socializing all over the place. It was a very expensive miss-step for us. I wish Garnet had really listened when we first went there. They did not.

My loved one is here currently and things aren’t going great. The staff, from what I understand, has been alright and they seem to love my loved one. Everyone I’ve talked to seems really nice as well. There have been issues with medication and [Removed], though. My loved one likes the people and seems to like the facility. Everything is kept pretty clean and from what I understand housekeeping comes by once a week. The food seems to be pretty decent and they have a lot of options to choose from. They have a few activities like games, bingo, they do exercises, and they also go out to the movies and things like that. I think they have outside activities, too. Some things are okay and some things are getting better, but I really have to stay on top of it to make anything happen. The nurses that are there have been great and I love them but the extra price we pay for anything medical is a lot and I think we’re over paying. The medical staff has been my real issue as most of them are not registered nurses or aids. I asked for help with something and the staff that was available at the time never made the attempt to help, but rather continued their conversation. Overall, I don’t know if I would recommend them.