Avista Senior Living

My Goodness! What negative comments. My parents lived at Avista for 2 years. I have had the privilege of meeting the entire staff and most of the residents. The residents are happy, the care is very good. The management team is mindful of the residents' needs, and I found them to be most helpful when my parents were in the hospital. The executive director and a number of the staff members went to the hospital to visit them. I'd like to say: "So, stop your grumbling." Isn't it a shame that so many people have such negative things to say but the ones who are pleased with what they receive are so very quiet!

So far, things are going well at Heron Place. The staff is courteous and compassionate and the facility is always clean and seems well managed. The residents here seem happy and well taken care of.

Nice smaller facility which allows for staff to know your loved one and personalize care to address their needs. Very friendly and caring staff as evidenced by their interactions with residents....even when they don't know someone is watching or listening.

It works for my mom who suffers from dementia. She struggles to remember daily things and can get quite angry and agitated but they do a good job of managing her.

My father recently passed away after living at Syringa Place for a year or so. I am an LPN in an assisted living facility in Seattle where I have worked for 10 years. I can say that my father received really good care and they staff went out of their way to make him happy. He was fiercely independent and was treated with the respect and dignity he deserved. I would visit and stay in the same room with my dad for days at a time and we were both taken care of well. When my father passed away, everyone from the administrator, the maintenance person, nursing staff and dietary department went above and beyond to accommodate my family. Some of the highlights that made my dad's life special by the staff was a great birthday bash for him that many of my family attended and enjoyed. When my dad noticed his hair was falling out, even the beautician got involved by giving dad special treatments for his hair. A western day was held and my dad's special saddle was displayed and he felt so honored. My family was grateful for all of the good care my father received at Syringa Place. Thank you all so much!!!!!

Windriver Place really is in a nice neighborhood of houses. Near a main street so easy to get to even in bad weather. The facility access is great for wheeled devices like walkers. The staff are heroic in the care they give. Everyone there has been kind, helpful and tolerant of my mother's dementia-based antics. There is a lovely covered and open patio in the interior and plenty of outdoor seating. They strongly encourage family visits by hosting everybody for events like Grandparent's Day. Each room has big windows to let in the sunshine. Staff including administrators are helpful and they work hard to keep everybody comfortable and happy. There's a cozy fireplace in the living room area, a busy craft room, and a TV room, too.

The care my mother receives has been wonderful. She is well cared for by a loving staff. She has had some health issues and the care givers have always contacted her doctor and her family when they arise. They were short staffed for a short time, but the care was still there. My Mom is happy and she considers this her home. We wouldn't even consider moving her elsewhere.

My mother is very happy with Syringa Place. She is pleased with the care she receives, likes the food and enjoys all the activities offered. Once a month is a themed family night and we enjoy this very much. There is a full service beauty shop on site and my mother takes full advantage of it on a weekly basis. She said it makes her feel good. The caregivers are friendly and the administration staff has been a true blessing. They have gone above and beyond to see that my mother's move to Syringa Place was pleasant and positive. To sum this up, moving my mother to Syringa Place has been one of the best decisions I have made for her.

The most important part of where we live is the people that are involved. My experience with Windriver Place has been genuinely positive and professional, caring and personal. My dad was not at all happy with the idea of moving into an assisted living facility and made no effort to hide his thoughts or feelings. The transition was difficult for him and I, especially the first couple of weeks, but everyone involved with him at Windriver is so encouraging and willing to help in any way they can. We're about six weeks in now and Dad's attitude has mellowed some as he has adjusted to his new surroundings and the other folks that are a part of his new world. I'm very grateful to the staff for their patience, encouragement and willing attitudes for helping us navigate these times.

People there are very nice and are so caring for all the people. They actually love them and it shows. It's been a great place. Glad I made the choice. The caregivers are all very nice and show how much they care for the people here.

The care is great. It's self pay and we are paying almost $[removed] per month. Mom is running out of money. It's a small memory care unit and it's great. The staff is really friendly and helpful. They know what needs to be done and care for the residents very well.

We toured, I think 4 places, and each had their plusses and minuses. We settled on Spring Gardens mainly because of the size of her apartment and the closet size. [name removed] had NEVER lived in an apartment. This was huge for her on multiple levels. They did everything to make her transition as easy as possible. [name removed] has continued to decline and the staff has been there for her. It's unbelievably expensive. I would give the process and the outcome a 4.

The staff was great but a little short for all the care these types of of patients need. Food really not too great but staff was always friendly.

My mom had just become fully blind and was in an emotional state. Our choice was due to their lenient policy of allowing her to eat in her room with her food delivered as well as encouraging her to press her call button as often as she likes without feeling badly. She did have a bump in the first month with cold food but that was rectified when brought to their attention. Her 1 bedroom is spacious and comfortable with 2 heating/cooling systems. She is showered in the "spa" due to her need for assistance. The staff is caring and kind. The public rooms may seem dated and in need of a facelift but my Mom doesn't know that being blind and my decision to overlook that is because of the staff's kindness

1- mom's room is comfortable with bathroom, bedroom. Kitchen area 2- the cleanliness of the whole building 3- the meals- dining room could be larger for people with walkers and wheelchairs to get around. 4- the staff is friendly and knowledgeable The only negative comment we have was the administration of insulin.

Wonderful place to live

I love Avista

Overall we have been pleased with Avista Sr Living. We were able to get into a perfect room for Mom when we needed it, with just enough time to personalize it before her admittance. Ranking not a 5 mostly due to some key transitions that has been occurring over the summer and Mom has been there about 4 months. They were just getting a new Director and lots of new things were on the radar: upgrades to outdoor spaces (much needed), hiring of new/additional staff to meet the needs so training and scheduling changes, new kitchen remodel which was handled well but resulted in different meals and more use of disposal plates etc. They have managed her health needs and re-admittance and transportation after hospital stays. Mom is a very structured person on schedules - her biggest complaint is not 100% same schedule for pills and assistance for dressing. Staffing changes were an earlier contribution, but still there are slack times that can vary morning schedules by as much as 3 hours. Overall the staff is very friendly and caring. They are sweet to help, when asked. The facility is clean and well maintained. There are plenty of variety in activities and the residence are happy and interactive.

The administrative staff is very good. There was a problem with the monthly fee. I was quoted a price according to the point system for $[fee removed] and then got a bill for $[fee removed]. I questioned the amount and was told my mother was a level 4 instead of 3 because of her needs. I was not told what the additional points were for and no advance notice that her monthly fee was increased. The additional cost was quite a shock and an additional financial burden I was not prepared for.

My mom loves the people. Doesn't love the food. Initially, it took 3 weeks to get her cable working. Also, the fridge that was supposed to be replaced prior to move-in has yet to be replaced and the freezer leaks water into the fridge, requiring weekly attention. Overall, it's been a very positive experience aside from that.