Avamere

Overall a 2. My experience ended badly with my mother ending up on hospice and allowed a terrible fall out of bed which left her final days in pain. Administration was not open to good communication or compassion. I should never have moved her there from the [community removed]. I ended up hiring 24 hour visiting angels the last few days to make sure safe. The regular staff that cared for her needs were for the most part very kind.

Care services didn't apply my sister was in the independent side; constant change of staff; food was bad; the activities was a 5 until they couldn't seem to keep an activity person and they didn't pay the special people like watercolor class teacher, entertainment people;#8 too expensive based on the reasons above. I moved my sister in November to [community removed].

There were a lot of things they could've been that administration could've fixed. They do not help new residents find a friend. There are residents there stopping people from joining groups..I think she could have been happy had this one woman not stopped my sister from things. Food is too heavy for older people.. Field trips are far and few between The rooms are nice Maintenance is one man. Nice guy but can't be everywhere.. They charge residents to hang pictures on a wall. Do your homework Talk to people Don't believe the head staff It's about filling their rooms

We took my mother out after being a resident at Avamere at Rio Rancho for a short time. The food was not good, the kitchen staff could not get food to her. My sister and I had to be there every day to make sure that she was getting fed. So, it was not working. All in all, it was not positive for us as my mother was blind and needed care that she could not get there despite assurances that she would receive that help. I can't imagine meal planning for the elderly that does not supply milk or dairy as a nutritional addition to diet. For the money being charged, those food items should be available.

The tour experince was okay, and it felt a bit rushed. The place needed to be spruced up, perhaps a coat of fresh paint or something.

This really is the place for you if you like your food to have salt, sugar, and/or fat. They serve a lot of it and they don't give many options. But aside from food issues, it's the turnover, the lack of concern, the general attitude by many who work there. Lately a few new hires have the compassion and integrity you would love to see at a place like this. Unfortunately for my friend, too little too late. So little care. For her, it was Gilman Park very little assisted living. We had such high hopes but some of the med techs would rather be on their phones than help clients. Huge turnover in employees. A lot of good ones left.

The cottages were similar however, the administration and the people who greeted me I did not care for at all. The atmosphere was not as friendly.

Found the facility dark and very clinical looking. Room layout, especially location of the bathroom away from the bedroom was not ideal. Studios were smaller than I'd like. I found the common spaces dark. Prices good.

There is insufficient staff to care adequately for those who can't articulate what they need, and skilled staff is in extremely short supply. The food there is inedible. The slip that comes with dinner will have a bunch of yummy sounding stuff on it, but none of those things are actually on the plate - which may actually contain nothing but a lump of mashed potatoes for a diabetic on a low carb diet. Honestly, it's obscene!

Friendly staff and they seemed happy. Facility is clean and fresh but could use some upkeep. Back hallways seemed dark and dingy. Cottages were very appealing with wonderful landscaping and convenient parking. Maybe encourage residents to smoke in less conspicuous outdoor spaces rather than front parking lot.

If you are seriously considering this facility for either short term rehabilitation or longer term internment please reconsider, whether for a loved one, family member or that most deplorable person in your life. Certainly there are a number of highly motivated caregivers but unfortunately, this is a small minority. Most caregivers are undertrained, with poor morale and often with only an early primary student's grasp of English. The overall facility is dirty, with spilled food and drink remaining on the floor for days. Their vaunted n-house rehabilitation program is little more than a carefully cloaked means to extract the maximum payouts from Medicare/Medicaid with the patient needs only an afterthought. Please, please stay away!

A bit run down, somewhat dirty, halls had an odor, no carpet in rooms. Of the few employees I saw they did not seem friendly.

When I went to see this community It almost reminded me of a nursing home. I saw a room and the carpets seemed dirty. It also had an odor. It didn't seem like a fit for us but the guy I spoke with was very nice.

Just returned my father home, less than thrilled with the care. The night before, he called me high, singing and mumbling. This alerted us to go back over medication list that they were actually giving him, which was not what was ordered and restated by 2 members of the family. He was not in any pain, there was not any reason to give pain medication but we found he was given meds every 4 hours, even woke him at night to medicate him. Don't get fooled by new facility, looks, the staff is less than desirable.

While my father has been at Brookdale Rio Rancho I have not had a great experience. The staff are not informative when it comes to his care. He had to go to the hospital twice since he moved in and I was not informed by the community either time. We were told that there would be transportation available to take him to his appointments but every time we need it they say it is not available. This was one of the reasons we choose this community. I have not tried the food but I have not had any complaints from him. I am not aware of any activities that may be available to the residents. I would not recommend this community as we are still having to do the things we did before he moved in.

Avamere Hillsboro is no doubt a very nice facility. However, based on my experiences, I have concerns regarding staff and management as it relates to resident safety. Recently, there was a fire drill late at night. The two caregivers (for three floors) were both new. Neither caregiver had been trained in what to do. Also, there is a floor mat in the entry to the building that is a trip hazard. Several residents have fallen, but management has taken no action to replace the mat. If you place a family member there, keep close check on them and LISTEN to them if they have concerns. Ask them to tell you if they have any concerns. Often residents there are afraid to complain because the don't want to concern family members, or they fear retribution from staff/management.

My family member was here for rehabilitation. After 2 weeks, I did not feel they were receiving adequate care. The rooms are not cleaned as often as they should be. People were nice, but the skilled staff spent most of their time chatting at the nurses station rather than meeting residents needs. The worst part of all was the extreme lack of communication among the staff. I expected more from this facility overall.

Mountain Ridge overall is not going well. They were not upfront and honest with us. They told us that they had lots of activities and other things. They get him dressed and fed and then sit him in front of the TV all day. I was hoping for a lot more than what we are getting here.

My mom didn't like Gilman Park Assisted Living at all. I just didn't have enough time to get to know everyone there. She was only there for about 2 months and then passed away. [removed]

The food there is terrible. The food that they had was just horrible. And there is also not enough staff at Emeritus at Sandia Springs either. And that is pretty much all I have to say about the place.