Avamere

If you are independent, come to this place but if you require a lot of assistance- this place isn’t for you. Workers WILL ignore you for period of time even if it’s emergency. Foods are decent, living space is decent.

My wife was able to get out of the lockdown Memory Care facility around 2:30 one morning in Dec with light weight clothes, no shoes and temperatures in the teans. We found her sitting in a car across the street five hours after she got out. I don't think she ever recuperated from that experience as she passed away a month later. I would not recommend this facility unless they fixed their problems.

My loved one was previously a resident at The Oaks at Lebanon and we did not have a good experience at this facility. The cleanliness was good. The friendliness and activities were okay. The care services and ultimately the value for cost, however, were terrible. My loved one had many issues at this facility. Individual Care/Assistance was not great nor timely when needed. There were issues with the kitchen and the food. Overall, just not a good experience and I would not recommend The Oaks at Lebanon to others.

The other review is accurate. Staff is undertrained. Good luck if you're in pain. If you push the button for help with anything, you'll have to wait at least 45 minutes to get it. There are only a few employees here that actually care about the patients needs. The food is awful. They advertise snacks that are never available. Aides are always on their phones or sleeping on the job.

Management here has been horrible for over a year. I have a family member who resides in their Memory Care unit. They haven't had an Administrator for over a year and it's been a complete disaster. I've complained to the Med Techs and caregivers but it seems like they all feel the same way and not knowing who to ask for help. The food they are served is horrible. I encourage any of you that are interested in this Memory Care to spend at least half the day here and eat the food. You will notice how hard the workers work, how horrible the food is, and how management does not step foot in there. They recently hired an Activities director who does not spend more than 2 hours of the day with the residents. She also picks and chooses who she talks to. An email has been sent to corporate for [name removed]. I will update if she responds. The problem here is management. Not the workers. The staff is wonderful and caring. It's probably the only wonderful thing about this place.

The communication was not good and no follow though we believe it was due to staff loss issues. We couldn’t get a call back from anyone in the community. We believe it was just bad timing and not the right fit for mom. But I have been told it is a good facility, just our personal experience was bad.

This place was ok. At the tour, they did tell me that they had a 2 week waiting period before move ins. That wasn't an issue for us, but after putting us on the list they never ever called us back.

My husband was there for 4 months. The care was awful. Bathroom was always dirty-bed was soiled. Management would not do anything about it unless complained. Short staffed. Food was cold.

This community was the most filthiest place that I have seen. the staff were nice the management was not. Please do not take your family or animals here. The staff that help with the residents were great with us.

Memory care is horrible. Very little was positive.

The review letter sent in November of 2015 is spot on! So much so that I thought it came from my wife. A lot of the staff is very friendly.

The administrators and staff at Brookdale South Hill are extremely rude! After jumping through all their hoops, bending over backwards to help them and doing 90% of the work to get our mother assessed for residency; the Director Scott was a no show to a prescheduled meeting, and after waiting over 45 minutes for the administrator Susan, she rudely denied our mother and made her cry in their lobby.

Not suitable- this one looks like it's 100% Medicaid. Many of the residents are on motorized wheelchairs, and look like Vietnam vets. Small, Small rooms. only one closet. Very old building. Shabby. Not good for my 91 year old mother.

I did not have a positive experience, I thought the medical care was pretty inadequate. When I would inquire about my loved one's health, they would let me know that the stats were abnormal, and when I inquired what action they were taking, they said that they thought it was faulty equipment and they didn't seem to care to do anything, without prompting from me. I found some pretty advanced wounds and they didn't think it was a concern. They didn't properly address it even after I had expressed my concerns. When we set up transportation, for a crucial appointment, they were not able to get to the appointment on time. They would take 30 minutes to help her to the restroom. While it looks like a pretty place, the medical care is atrocious. They would order prescriptions, even after she was not there, and I had to pay for them.

Short staffed Care services nit provided. I pay too much money for my love on to be there. Went to the new ED, she had no idea how to solve my concerns. I am looking to move my love one out.

My husband had 2 hematoma subdermal surgeries in 2 months...plus he has 2 artificial values and on warfarin. My husband has been in the care at avamere and according to them his INR was over 5.5 which is SEVERELY dangerous and his blood pressure was very high.. No one called me to tell me the situation. I was even there that day and every day Poor health care Do not send your love ones there Think twice

This place is horrible! I would not put your family members at this facility. My father walked out it was so bad. Not enough CNA's and nurses seem stressed and overworked. Managment didnt seem to care when told. Very, very sad facility.

My 88 years old mother was just transferred there from Salem Hospital. First they said she could not call long distance to family unless she wanted to pay long distance charges. Secondly she received some dry rice and tough piece of chicken nothing she ordered and could not even eat it was so bad. She had a fall with broken hip and shoulder, and had to go to bathroom nearly wet the bed waiting so long. Then nurse came and left her over an hour on the bedpan til her legs were numb. When she finally returned there were no supplies set up for her arrival at the room. it wasn't stocked although they knew the transfer was occurring.....that's no welcome at all. I can't imagine leaving her here for her rehabilitation for any length of time. So upset, I need to get her transferred right away.

My parent lives here. The administration cuts corners at every turn. The food has gone from decent to barely edible. You would think that for the amount of money they charge they would actually cook. Many medication errors. Understaffed and minimal training. Light housekeeping- very light. What exactly are we paying for? Rethink placing your family member here.

I had the unfortunate experience of spending 20 long days at Avamere. The food was terrible. Their idea of an egg salad sandwich is a scoop of runny egg salad between two piece of white bread. No Lettuce. No butter. My roommate was taken to the bathroom and forgotten. She was yelling to get out. I started yelling too. Took about 15 minutes to get someone's attention (seemed like a lot longer).