Avamere

I went on a tour here and we had an appointment and that lady didn't show up. So they had some nice gal give us a tour. She answered all of my questions. There was only 1 elevator for a 3 story building. When we went down this one hallway there was an overwhelming smell of urine and It just wasn't a good fit for my sister.

I was going to tour Brookdale while looking for options for my mother’s respite care. I corresponded a great deal with the staff and the director over phone and email, and I just decided that I didn’t feel comfortable placing my mother there. It didn’t feel like a good fit.

Terribly unorganized. New caregivers and table waiter do not get very good training to the job ([Removed]) – falling an older employee for 1 or 2 shifts does really not do a good job of training. I pray the new owner will do a better job along these liners. The grapevine informed the new owner/management take over December 1 at 2017.

My husband is in this community and we were not very happy with the care. We talked with staff and they are caring and helpful, but they were not able to assist with one of his needs. The community is very clean and we have been happy with the menu and the variety. They do offer a lot of activities that are offered to the residents. We would recommend that family know the care that is offered.

My mother has recently moved into this community and I cant say to much other than I was not aware of how expensive everything was truly going to be. The price I had initially gotten from the staff was not the deal when I received our bill for the last month. It was almost three times the price they quoted us and I am not happy about it.

Management does not orient new staff well enough, everything from care givers, waiters in dinning and housekeeping new people get frustrated, seem they came in the front door and go through the back door, that’s the last one scene of them. Time wasted – 1 ½ hrs. dining room, much too long, by over active.

Dining room staff not organized. Not enough care givers.

I did not tour this Brookdale because my loved ones that are firefighters in this area advised me not to. They said that when a resident falls and calls for help, the staff don't go check on them, they just call the fire department and a lot of times the residents just need help getting up. It defiantly did not sound like a place I would want to put my Mother in.

The Brookdale Cheyenne is alright for someone who doesn't need the same level of care as my loved one. I feel like they lack in communication, especially when it comes to medications. I feel like my loved one does not get the one on one attention I would like.

Rather dark lobby and dining room. Building doesn't appear to be really well maintained. Price equal to most other places we've seen. Location good - near medical center.

very nice place

Great location, near doctors and hospital. Rooms were small. Liked their philosophy on senior's worth, capabilities and need for independence. Had all the necessary amenities. Staff and Bob were very nice. Facility needed some updating.

Placed as advised, by Aspen Ridge personnel. Level 3, Assisted Living. !. She has dementia. Had "her" normal behavior pattern. Able to function when multiply people around her. When in her room, she was totally non-functional; verbally abusive, not orientated to place and time. Repeated phone calls to her home number, from front desk ! 2. Didn't get meds. as prescribed. Apparently, no one on her floor was authorized to give meds. Person attending her, either wasn't told /didn't ask about meds. Called me, in the Willamette Valley. to come and stay with her to try and calm her! Resulted in a hospital stay! 3. When released from hospital, finally took her Doctor's and Family's advise - admitted to Memory Care !

They could serve healthier food to the residents. They could also have a larger staff to service during meal times. Just know that people that are there are usually older, grumpy, and can have bad days and the staff should be aware of that.

The Oaks at Lebanon staff say they are going to do certain things and they don't. Dad will tell them he isn't coming down for dinner and the staff ask if they can get him anything. He will ask for something and they never come back. Also dad has a urinal next to his bed and the staff are supposed to empty it and it never happens. They just don't seem to follow through. One thing I did appreciate is we got dad a bigger room but it is further from the amenities so he had to have a wheelchair to get around. When a closer unit became available they moved him and I appreciated that. The main staff that works there are really nice and helpful.

The staff there at Emeritus at The Plaza is really friendly and everyone is also really helpful and my mother-in-law who is staying there really likes them very well, so that is a big major plus to us.

Very nice facility and wonderful welcoming memory care unit. Are currently finishing chanel o er in ownership and doing some renovations. Memory care rooms are shared bath separate sleeping rooms style - dorm feel. They have 1 or 2 couple rooms but rare usage. Staff was open and welcoming.

Very friendly staff but a overall lack of communication from them after my Mom moved in. Evaluation done by staff was requested twice and still has not been received. Incorrect medications delivered to my Mom on Memorial Day (which she took). Laundry service has taken from 3 to 6 days to be returned. A multitude of paperwork was given but my Mom has mild dementia so does not remember most of it. Staff was asked to add Mom's name for hair services, but did not follow through on two different occasions. I believe intent to communicate is in place, but there is no check/balance to insure that essential communication is received.

My Dad has been at Sandia Springs for 3 weeks,and really likes it.He has met several residents that are friendly and welcoming.I choose it because the people who run it are so helpful,approachable and caring.

Aspen Ridge was very accommodating given the circumstances of my fathers needs. They accepted him on a very short notice. We arrived close to midnight after a very trying and long trip to their facility and the director was there to meet us and get us settled in. Making for a nice transition from his previous facility.