Avamere

We toured with Avamere at Albany and we felt that the atmosphere was kind of dark and plain. We were looking for a place where you walk in and it is bright and cheerful.

The lady who led our tour at Avamere was just in a hurry. Which I understand happens. But we didn’t like that there was a stove in the room. That was just not a good situation for our loved one.

Compared to the place we ended up choosing, I didn't feel as upbeat about Avamere at Rio Rancho. I can't describe it, it was just a feeling when you walked in. I didn’t feel like they were prepared, and they even admitted that to me. They basically just showed me the rooms, which didn't have any patios.

The weakest thing is the food and they are trying to work on it. Management is trying to improve things and I think they will get better.

It is a really nice place there is no question about it, and the price is very comprable. The only small complaint is that there are a lot of people in assisted living and they seem to just roam around the community and even fall asleep out in the open. I love my apartment, it is a one bedroom but it is very spacious. It has a full kitchen a nice patio, and im right across from a forest and i can see the beautiful grounds. On the independent living side everyone has a patio but on the assisted living side they do not, and there is no kitchen but they do have a microwave. All of the apartment seem comprable and the food here is very good.

I would recommend always being cautious on what is going on there and to make a lot of notes about the community. Avamere could be better at communication with residents and families. There is a lot of turnover of medical techs in this community. The food isn't great.

[Name removed] was welcoming, professional, knowledgeable and thorough in learning about my mother, touring the facility and answering my questions. Recent issues around staffing and employee satisfaction makes me unlikely to pursue this option at this time.

Avamere South Hill does not have good facilities for people with Alzheimer's. As more assistance is needed the costs keep going up. My father with Alzheimer's is here and I will move him again soon. They cannot handle people who need extra care. They don't have the staffing.

We thought that the property while somewhat dated was clean. Staff was friendly.

I went on a tour here and we had an appointment and that lady didn't show up. So they had some nice gal give us a tour. She answered all of my questions. There was only 1 elevator for a 3 story building. When we went down this one hallway there was an overwhelming smell of urine and It just wasn't a good fit for my sister.

I was going to tour Brookdale while looking for options for my mother’s respite care. I corresponded a great deal with the staff and the director over phone and email, and I just decided that I didn’t feel comfortable placing my mother there. It didn’t feel like a good fit.

Terribly unorganized. New caregivers and table waiter do not get very good training to the job ([Removed]) – falling an older employee for 1 or 2 shifts does really not do a good job of training. I pray the new owner will do a better job along these liners. The grapevine informed the new owner/management take over December 1 at 2017.

My husband is in this community and we were not very happy with the care. We talked with staff and they are caring and helpful, but they were not able to assist with one of his needs. The community is very clean and we have been happy with the menu and the variety. They do offer a lot of activities that are offered to the residents. We would recommend that family know the care that is offered.

My mother has recently moved into this community and I cant say to much other than I was not aware of how expensive everything was truly going to be. The price I had initially gotten from the staff was not the deal when I received our bill for the last month. It was almost three times the price they quoted us and I am not happy about it.

Management does not orient new staff well enough, everything from care givers, waiters in dinning and housekeeping new people get frustrated, seem they came in the front door and go through the back door, that’s the last one scene of them. Time wasted – 1 ½ hrs. dining room, much too long, by over active.

Dining room staff not organized. Not enough care givers.

I did not tour this Brookdale because my loved ones that are firefighters in this area advised me not to. They said that when a resident falls and calls for help, the staff don't go check on them, they just call the fire department and a lot of times the residents just need help getting up. It defiantly did not sound like a place I would want to put my Mother in.

The Brookdale Cheyenne is alright for someone who doesn't need the same level of care as my loved one. I feel like they lack in communication, especially when it comes to medications. I feel like my loved one does not get the one on one attention I would like.

Rather dark lobby and dining room. Building doesn't appear to be really well maintained. Price equal to most other places we've seen. Location good - near medical center.

very nice place