Avamere

Medicaid receptive and will transfer to WA w/out problem, if necessary. The employees are really nice.

visited, looks nice and clean. Also on the expensive side. Good location.

Larger community 3 floors, 2 bedroom very nice, seemed to have a hotel feel and would they get lost trying to find room? some with balconies. Residents seemed ok, mens club! drink beer, talk sports etc. happy hour every friday afternoon drinks and entertainment. Larger woman to man ratio, 6 couples? This is right off West Union Rd.

Very good candidate. Nice property and community. Unique with the choice of lovely cottages.

Pleasent. Nothing stood out as super great or bad. Very nice room. Ave view. Tour guide very nice. Memory care was very good.

Nice.

Beautiful facility. Love the dining room. Prices for the room are reasonable. I liked the Director and the nurse. Would like to know how long the nurse has been with Sandia Springs and what happens if and when she leaves. Very hard for me or my daughter to get to in a hurry. Very far for my daughter to visit her.

They need to improve their level of communication with both their clients and the clients guardians. Initial impression would be a five out a five, the rooms are great, they would also be a five out of five. We were able eat with our loved one before COVID and the food was great, there was a lot of choices and variety. Hwoever, during COVID they had to eat in their rooms so the quality and variety has dropped tremendously.

They need more aides and long term resident more activities for memory , excersis and things to do for not to get board. Update paint , re do resident room bathrooms. Staff less talkie talkie unless it is resident related to next shift. Phone needs to work for the whole building portable only works in halway usually. Answer call light in a timely manner, rotate breaks dont talk all at once be more viable on floor pass meals out so they are still hot

I toured here when looking for a community for my parents. I really liked the marketing person, she was very helpful, but the facility was a little older and needed to be updated. I thought maybe there was a little bit of confusion in getting around the place because of multiple elevators. But it has some beautiful grounds that I think are very nice. They don’t offer memory care under the same roof, but it is across the road. So if one of my parents had to move, they would have to move across the street and that wasn’t ideal.

We toured this community for care. The staff did not impress us. This community did not have the environment that we wanted. The community seemed to be nice but needed some small improvements. They had activities for the residents who may have wanted to participate. We would suggest that families tour this community for the care of a loved one.

This community is nice, however it is isolated. It is surrounded by trees and overlooks the town. This is a new community and the staff were nice. They are near a hospital. I looked at a nice two bedroom apartment with a large porch.

I really hope that it could be possible that they made a specific area for smoking. At any entrance family and loved ones always have to pass by so much smoke and it's making my loved one sick. At the beginning of my loved ones stay no one greeted us or even gave us a welcome packet that explained rules, meal times, and other information we would have like to have received. The carpets are stained and need a good cleaning and in some floors like the 3rd floor by the elevator it always smell like urine. The staff is friendly and the meals are good that is the positive side to the community.

Brookdale South Hill offers activities at the community however my parents have not participated in them. The experience with the nursing staff has been a bit iffy since my parents are fairly independent and do not require some of the services offered. I quickly found out that the staff are quick to add charges but not quick to remove the charge when services aren't rendered such as medication management. We actually have a pill machine for my mother but on occasion she may need pain meds. This is not something that is consistent yet they have charged for the services even when not being utilized. My parents like the food even though they do not offer diverse options in my opinion. I would recommend the place but also suggest to stay involved in the care portion just to make sure things are in order.

Still unhappy with original placement, in Aspen Ridge Retirement community, Staffing level and competence level not able to care for and handle a moderate to severe Dementia patient. Now have her in Memory Care, and she is adjusting.

I would tell others about this place. And my over all rating of it right now would be a 4. And it has friendly services.

She was there for 2 days. It was really clean. They knew where she was at all times, she would go out the room. The staff was in the hallway and wasn't like a hospital, it gave you more of a home feeling. The only complaint is that it is expensive.

This was less of an assisted living and more of a skilled nursing facility. It was okay but I thought it would not be good for my mother. I don’t think she would do well in a skilled nursing facility, just in general. It would be a deterrent to her health. There was nothing wrong with Avamere but I didn’t think it would be a good fit.

I think it was fine. You know, it's not as nice of a building fur they do a good job there. My mom was there and it's a good place for rehab.

the real experience is not the advertised reality. The chef changed and the food is not as good. The staff is not totally crisp with arriving with the help they agreed to. In a minor way. All in all it is MUCH better than the previous facility (not to be named). The facility itself is pleasant enough. The activities are real. My friend seems happy overall with just the above mentioned. I would recommend it.