Avamere

Nice place more assisted living then I'd like.

I think it’s a good value for the money, but not the best value that’s out there. They’re going to through a transition with the food – so I’d give the food a three. There is enough parking. We have two dogs so the community is pet friendly which is very good for us. We don’t do much with the activities that they offer.

friendly staff... no PT...had assisted living no PT program...residents did not seem engaged or very active...

no additional levels of care needed for Hollis which start at an additional monthly charge. Doctors can examine him there and accept Medicaire. facility will be having new construction work started; 13 years old, l50 assisted living bed, 30 private apartments. 75% women. Food o.k. two story/elevator no smoking second level. must provide own furniture in semi room. laundry done lx week. Convenient location for family.

Looks good from the outside, lots of activities and good menu.

Near Washington Square off of Hall Blvd. Across from Metzger Park with good walking paths. Felt lonlier than the others.

Art Classes, Raised Garden Beds, Computer Classes, nice people, close to hospital, assigned seating in dining room, pets are allowed, nice apts., kitchenette small

This facility looked extremely run down and was not clean. The staff were nice but not very personable. It was just not the right fit for us.

Right now we're in Covid lockdown for over two weeks now. There's no communication about what's going on and not going on. I finally have an appointment for a new primary doctor, and the doctor says I have to have a negative Covid test to go to my appointment. But no one in the community wants to mess with me so I can get the test. And it's driving me crazy. The food here is absolutely terrible. It's too salty, not good quality and I want out. I understand that Covid is a big deal and we need to be locked down, by there's just no communication. So I'm very frustrated. I like the people who work here. But there's nobody to talk to. And the manger doesn't seem to be around. They have town hall meetings, and it seems like this food thing has been going on for a long time. There are many people who are very frustrated about it. I do like like my room, but if things don't improve, I would consider moving.

I first picked this facility because they had immediate openings and they fit within our budget. Everything started out great but then in the last few weeks, it really hasn't been a good experience. The day to day direct staff does a very good job and most of them really care. The nighttime staff just isn't up to par. They don't follow through and they are making decisions that aren't good for my loved one. There have been a number of medical issues and the follow through wasn't as I hoped it would be. There's just very little follow. I just feel like there have been occurrences happening about every other day or every few days. Also, this is a memory care unit and I really haven't seen much activity happening in terms of memory care. I would not recommend this facility.

My friend is doing okay, we are working out the kinks. The meals have not been so good. She tells me it tastes horrible and she is not happy with it.

They were not able to handle my wife here at this community. It is a good looking place, they do a very good job with the cleanliness of the community. The staff wasn't able to care for her properly. At times they would allow things that would bother me. The staff would be aggressive with her, which would make her be aggressive to the staff. It just wasn't the community for my wife.

It's Ok. The friendliness of the staff, depends on the day and who you are talking to. I have to call to have someone push me up and down in my chair, I have had to do it myself, more often than not. They are understaffed and put too much on their staff members. They have a few good activities but not as much as other communities. The food is ok, passable, a three. They need improvement all the way around, they are being sold, and have new people. They are trying but it's going to take a long time to get it straightened out.

I lived here for about 18 months. I went in the hospital and when I was ready to return, the executive director refused to allow me to come back. Stated she would never had accepted me if she had been there when I applied. I have since found a better community but the sorrow of leaving my friends behind remains. Their food is fair and I would never return there.

Overall a 2. My experience ended badly with my mother ending up on hospice and allowed a terrible fall out of bed which left her final days in pain. Administration was not open to good communication or compassion. I should never have moved her there from the [community removed]. I ended up hiring 24 hour visiting angels the last few days to make sure safe. The regular staff that cared for her needs were for the most part very kind.

Care services didn't apply my sister was in the independent side; constant change of staff; food was bad; the activities was a 5 until they couldn't seem to keep an activity person and they didn't pay the special people like watercolor class teacher, entertainment people;#8 too expensive based on the reasons above. I moved my sister in November to [community removed].

There were a lot of things they could've been that administration could've fixed. They do not help new residents find a friend. There are residents there stopping people from joining groups..I think she could have been happy had this one woman not stopped my sister from things. Food is too heavy for older people.. Field trips are far and few between The rooms are nice Maintenance is one man. Nice guy but can't be everywhere.. They charge residents to hang pictures on a wall. Do your homework Talk to people Don't believe the head staff It's about filling their rooms

We took my mother out after being a resident at Avamere at Rio Rancho for a short time. The food was not good, the kitchen staff could not get food to her. My sister and I had to be there every day to make sure that she was getting fed. So, it was not working. All in all, it was not positive for us as my mother was blind and needed care that she could not get there despite assurances that she would receive that help. I can't imagine meal planning for the elderly that does not supply milk or dairy as a nutritional addition to diet. For the money being charged, those food items should be available.

The tour experince was okay, and it felt a bit rushed. The place needed to be spruced up, perhaps a coat of fresh paint or something.

This really is the place for you if you like your food to have salt, sugar, and/or fat. They serve a lot of it and they don't give many options. But aside from food issues, it's the turnover, the lack of concern, the general attitude by many who work there. Lately a few new hires have the compassion and integrity you would love to see at a place like this. Unfortunately for my friend, too little too late. So little care. For her, it was Gilman Park very little assisted living. We had such high hopes but some of the med techs would rather be on their phones than help clients. Huge turnover in employees. A lot of good ones left.