Avamere

This community was nice and I did like the staff. The room was not as big as we were needing. They had offered me a meal and it did seem to be appealing. I liked how the community was clean and taken care of. I would recommend this community for families wanting good care for a loved one.

Very interesting tour. Friendly staff and residents. Lunch was excellent. But -- apartments are just too small to meet my needs, not to mention desires. This facility is off my list but it might be great for someone else.

We have only been at Brookdale South Hill for a few days. It passed the smell test. Very important! People there are pleasant and helpful. They kept us in the loop when we were comparing facilities. Rooms are clean. If there are any issues they try to accommodate. Food is good, at least mom says it is! So far, we are pleased. Almost too new to evaluate....

During our tour of this community I noticed that the building had been newly remodeled and looked very nice. The lady that gave my loved one and I our tour was exceptionally nice and gave us a great vision of what this company had to offer.

The tour at this community was very well kept and the housekeeping team has done amazing job at maintaining the main lobby and the bedrooms. The staff was very friendly during our tour the facility was just a to much of an independent living retirement home.

My aunt seems to enjoy living at this community. The staff are nice, however I think they are working on some supervisory issues. The community is clean. They have a lot of healthy food choices. Sometimes the food is not hot when she receives it. They hired a new activities director and they now have more activities available. They offer exercise classes, a happy hour, an ice cream social and trips out.

The residents all seemed very joyful and happy during our tour, they where involved in different activities throughout the community and seemed to feel right at home. The bedrooms as well as the bathrooms where spacious and very well maintained.

I toured this community for both of my parents. Margo was great in be very helpful. The apartment was very big, My parents did not want a small living room. The tour was nice and the community was clean. Other families would like this if needing a bigger area for both parent.

The housekeeping could be better throughout the whole community and my loved ones room. Everything else is great the staff are very attentive with my loved ones care needs. I feel that this place is safe and it gives the family a peace of mind. I would recommend the Brookdale Moses Lake to friends and family. Their meals are wonderful they have great taste to them and a wide selection.

Brookdale is a great place. The director have been very helpful and accommodating. And the staff is very professional and yet personal. They genuinely express their compassion and caring nature toward residents. They work very hard and I feel my Mom and brother are well cared for by people who truly care about them. I do feel Brookdake is a bit short handed. Especially during meals. The staff works really hard st serving everyone and meeting residents needs but it does take the entire hour to get orders and get everyone served. My mom does like it at Brookdake. She likes the staff and feels safe and well taken care of. My Mom and brother share a room. Thank you.

The experience has been good so far since moving in although there are a few areas to improve. They have activities but not enough. My father-in-law has his own phone line but the front desk has one line and either it is busy or no one answers. However, the community is kept clean at all times and the staff are friendly and it is easy to interact with them.

We took a visit to this community and I was able to see everything that is offered. The tour guide was a nice lady. She was very helpful and informative. She showed us a 2 bedroom apartment and my in-laws did not like how small it was. They needed more space and this was the main reason for not choosing.

This community was going through a lot of changes when we first moved in. They now a new director and she is amazing. She is making a lot of improvements to the community. My mother in law has a little cottage all to herself. They come and clean her cottage once or twice every two weeks. The staff is awesome, but the severing staff needs to be more organized. I'am happy with this community, and I like the changes they are making.

We are very happy here. We have no complaints at all. The place is very clean. The food is OK. But the staff is very friendly. I love that we have housekeeping every Friday. I have permission to hang a personal flag. The grounds are kept up really nice. I have met some of my neighbors and that has been wonderful as well.

The community is clean and the staff are friendly. My mom is having a hard time settling into Brookdale Rio Rancho. She has a food allergy so at this time she says the food is bland but the staff are working on improving this for her. They are currently going through some transitions to improve the overall community. The residents seem happy there and I would recommend Brookdale Rio Rancho.

So far everything is going pretty well for me at this community. They treat me very nice and they are very helpful when I need some help. The community looks nice and pretty clean. It isn't perfect, but it is a nice community. There are activities through out the week. I do like the meals, they have a good cook. Everyone has been very welcoming and nice.

looked at this place on 3/29/ 2016. the staff is very friendly. The rooms seem a little small. I guess that would be good in certain situations. I am going back with my sister next week

Brookdale Rio Rancho is a good operation. My brother is doing fine there. He says the food is okay.

We chose Brookdale Rio Rancho as it met all of our needs. It is a bright and comfortable facility with wonderfully compassionate staff in the Memory Care unit. The staff all know the residents. From the maintenance crew to the aides to the nurses, everyone was welcoming, helpful, accommodating to Pat’s needs, and just nice. They have 24/7 nurse staffing so can accommodate Pat’s needs. He is on a waiting list for a private room but his shared room is arranged in a way that both residents have some privacy. The shared rooms were unique to another facility we saw and it made a nice blend of privacy with allowing for interaction as desired.

We really like the facility, the family. We do like the place however they promised us they do certain things and now they won't. We do not think that is right. We thought they would take care of medical care and transportation and they won't.