Avamere

I have lived here since July 2009 and I view and review of the changes over these years and these past few months – almost a year – things have been going downhill – every way expect for the wonderful care givers who are so faithful and med aide – all over worked. I get very discouraged at times.

Overall staff are very friendly and seemed to be very caring. Activities also seem to be what the clients want. Quality of food was okay, but physical care of patient seems to be in question. If a person has serious physical issues, I would not recommend this facility.

I am not sure if I am just overly picky but I have not been impressed with the care my dear friend has received. I have had to speak to management three times before my friend was given a bath. She was there for almost two weeks without a bath and in the same clothes. The staff is very friendly and seem to be caring people. I am not so impressed with the follow up to the discussions we have shared. I am glad we are there for a one month trial basis. I may have to move her if I see her continue to be unhappy. She is a very positive person and will always say she is "fine" but in all honesty she tells me she really hasn't met anyone to become friends with. She has the felling the women there are from Wenatchee and don't really have anything in common with someone from George (where she has lived the past 40 years). The meals are very good and she seems to enjoy going to the dinning room and eating with her table mates but none of them visit. They just sit there and eat in silence!

Extreme staff turnover- important positions (nurse, care coordinator, activity director, cook) often vacant. Understaffed. Food fair to poor. Elevator often out of service, stranding non-ambulatory residents. Dishwasher in kitchen non-functional for weeks. Activities may be listed daily, but most do not happen.

A bit run down, somewhat dirty, halls had an odor, no carpet in rooms. Of the few employees I saw they did not seem friendly.

This is strictly for assisted living. We are not ready for that yet. It was a clean facility. I felt like we would not get the stimulus we are looking for. I also noticed that we were more active than the residents here. Not a good fit for us.

When I went to see this community It almost reminded me of a nursing home. I saw a room and the carpets seemed dirty. It also had an odor. It didn't seem like a fit for us but the guy I spoke with was very nice.

Just returned my father home, less than thrilled with the care. The night before, he called me high, singing and mumbling. This alerted us to go back over medication list that they were actually giving him, which was not what was ordered and restated by 2 members of the family. He was not in any pain, there was not any reason to give pain medication but we found he was given meds every 4 hours, even woke him at night to medicate him. Don't get fooled by new facility, looks, the staff is less than desirable.

While my father has been at Brookdale Rio Rancho I have not had a great experience. The staff are not informative when it comes to his care. He had to go to the hospital twice since he moved in and I was not informed by the community either time. We were told that there would be transportation available to take him to his appointments but every time we need it they say it is not available. This was one of the reasons we choose this community. I have not tried the food but I have not had any complaints from him. I am not aware of any activities that may be available to the residents. I would not recommend this community as we are still having to do the things we did before he moved in.

Avamere Hillsboro is no doubt a very nice facility. However, based on my experiences, I have concerns regarding staff and management as it relates to resident safety. Recently, there was a fire drill late at night. The two caregivers (for three floors) were both new. Neither caregiver had been trained in what to do. Also, there is a floor mat in the entry to the building that is a trip hazard. Several residents have fallen, but management has taken no action to replace the mat. If you place a family member there, keep close check on them and LISTEN to them if they have concerns. Ask them to tell you if they have any concerns. Often residents there are afraid to complain because the don't want to concern family members, or they fear retribution from staff/management.

My family member was here for rehabilitation. After 2 weeks, I did not feel they were receiving adequate care. The rooms are not cleaned as often as they should be. People were nice, but the skilled staff spent most of their time chatting at the nurses station rather than meeting residents needs. The worst part of all was the extreme lack of communication among the staff. I expected more from this facility overall.

Mountain Ridge overall is not going well. They were not upfront and honest with us. They told us that they had lots of activities and other things. They get him dressed and fed and then sit him in front of the TV all day. I was hoping for a lot more than what we are getting here.

My mom didn't like Gilman Park Assisted Living at all. I just didn't have enough time to get to know everyone there. She was only there for about 2 months and then passed away. [removed]

The food there is terrible. The food that they had was just horrible. And there is also not enough staff at Emeritus at Sandia Springs either. And that is pretty much all I have to say about the place.

Crappy. [Removed]. Poor service.

Our loved one did not have a good experience here. The community did not follow through on a lot of things they promised during the sales phase. One is example is that the community claimed they had an apartment available for family members to use for a few days if they wanted to come for a visit. A week after moving in he tried to reserve the room to have some relatives come for his birthday the community told him that service was no longer available as they had filled the apartment. They also had problems with the dining service, there never seemed to be enough food. Nearly every meal they would run low on some portion of what they were serving, sometimes even the entrees! They also felt like the staff were not very friendly or welcoming, and no effort at all was made to introduce them to the community, and it was hard to get a hold of staff members to answer questions.

They seemed to think that we would be able to qualify for some financial help. It turns out they were wrong, and that is a really expensive mistake for us. I kind of feel like we were intentionally misled. They were really good before, a few years ago. They have since been bought out by someone else and it was so much better before. The back area with the memory care is not clean. They don't have enough staff, and that is very obvious. They only have 2 people for 25 patients, and they are always losing my mom. It has not been a good experience.

I don't get a chance to visit often myself, but from what I've heard from my loved one they have a lot of areas they need to work on. To start, she has been very unhappy with the food. They are also very slow to respond to the in-room call buttons. She says that the staff are all very friendly, they're just overworked and understaffed.

The only good things about Oak Park are the caregivers and med AIDES. The director and other management are standoffish – do not interact with residents. Food is mediocre and slow service. For the price my mother pays ($ 7700 per month), I expect more …

I am very disappointed in the administration at this community, they have poor communication with me and are very disorganized. They do not take responsibility for there residents and often do not tell me the correct information. I have had many conflicts with them and hope to see improvement in the near future. Another thing I am concerned about is the lack of staffing they have at the facility. They are supposed to always have at least three workers on for the day and I have yet to see more than two. They have 30 people in there memory care unit and need to have more staff available to be available to help the residents.