Avamere

Well very poor communication w admin. Huge price increase without notice. I know head admin got let go. Hoping for a new admin ready to work. My dad is in an unassisted cottage. Gets very little for the crazy price!

If you are independent, come to this place but if you require a lot of assistance- this place isn’t for you. Workers WILL ignore you for period of time even if it’s emergency. Foods are decent, living space is decent.

My wife was able to get out of the lockdown Memory Care facility around 2:30 one morning in Dec with light weight clothes, no shoes and temperatures in the teans. We found her sitting in a car across the street five hours after she got out. I don't think she ever recuperated from that experience as she passed away a month later. I would not recommend this facility unless they fixed their problems.

My loved one was previously a resident at The Oaks at Lebanon and we did not have a good experience at this facility. The cleanliness was good. The friendliness and activities were okay. The care services and ultimately the value for cost, however, were terrible. My loved one had many issues at this facility. Individual Care/Assistance was not great nor timely when needed. There were issues with the kitchen and the food. Overall, just not a good experience and I would not recommend The Oaks at Lebanon to others.

The other review is accurate. Staff is undertrained. Good luck if you're in pain. If you push the button for help with anything, you'll have to wait at least 45 minutes to get it. There are only a few employees here that actually care about the patients needs. The food is awful. They advertise snacks that are never available. Aides are always on their phones or sleeping on the job.

Management here has been horrible for over a year. I have a family member who resides in their Memory Care unit. They haven't had an Administrator for over a year and it's been a complete disaster. I've complained to the Med Techs and caregivers but it seems like they all feel the same way and not knowing who to ask for help. The food they are served is horrible. I encourage any of you that are interested in this Memory Care to spend at least half the day here and eat the food. You will notice how hard the workers work, how horrible the food is, and how management does not step foot in there. They recently hired an Activities director who does not spend more than 2 hours of the day with the residents. She also picks and chooses who she talks to. An email has been sent to corporate for [name removed]. I will update if she responds. The problem here is management. Not the workers. The staff is wonderful and caring. It's probably the only wonderful thing about this place.

The communication was not good and no follow though we believe it was due to staff loss issues. We couldn’t get a call back from anyone in the community. We believe it was just bad timing and not the right fit for mom. But I have been told it is a good facility, just our personal experience was bad.

This place was ok. At the tour, they did tell me that they had a 2 week waiting period before move ins. That wasn't an issue for us, but after putting us on the list they never ever called us back.

We always tell people that if we could move, we'd move tomorrow. The food is absolutely terrible, the people are all very old and because of that there's not much activity. You have to find something to do yourself. The food is not attractive or good looking, it looks like blobs of this & that. It's very repetitious, and doesn't taste good at all. We end up leaving a good amount of food on our plates and while leaving out of the dining room we notice that others do the same too. In regards to our apartment, I can't complain about that. We have a 1 bedroom / 1 bathroom, with a little balcony. We also have room for our TV which is a good size. I've had to put in a couple maintenance requests and they will come. Sometimes it's very quick, and sometimes you have to wait a little. The longest I've personally had to wait was a couple hours. There aren't many amenities offered, but they do have a bus. So, once a week (if you're quick enough) you can sign up for an hour long scenery drive and they usually take about 12 people - but that's all they really have.

My husband was there for 4 months. The care was awful. Bathroom was always dirty-bed was soiled. Management would not do anything about it unless complained. Short staffed. Food was cold.

My parent pays out of their pocket. You advertise gluten free food and yet it’s never available. Rent goes up but the care goes down. Dining staff is poorly trained, 1 housekeeper that is a wonderful gem..and she cleans the entire place herself. Staffing is terrible. Long waits for the food…over 45 minutes and the food is not palatable. There is no dietician on staff. Seniors don’t need sandwiches at every meal. They need real food with properly sized portions. My parent is definitely not getting what they pay for.

This community was the most filthiest place that I have seen. the staff were nice the management was not. Please do not take your family or animals here. The staff that help with the residents were great with us.

Please look into how they cannot keep any staff. Once they see what it's like behind those doors they quit. Just had four quit recently.one med aid and one worker for over forty people. please tell me I'm mistaken . I would like someone to look into it.

Memory care is horrible. Very little was positive.

Very disorganized – employees come and go constantly always new people everything moved around to make the place look great not comfortable for the residents too many of us have wheel chair or walker also too many residents are here the idea of getting complete care, instead of assisted care.

The review letter sent in November of 2015 is spot on! So much so that I thought it came from my wife. A lot of the staff is very friendly.

The administrators and staff at Brookdale South Hill are extremely rude! After jumping through all their hoops, bending over backwards to help them and doing 90% of the work to get our mother assessed for residency; the Director Scott was a no show to a prescheduled meeting, and after waiting over 45 minutes for the administrator Susan, she rudely denied our mother and made her cry in their lobby.

Not suitable- this one looks like it's 100% Medicaid. Many of the residents are on motorized wheelchairs, and look like Vietnam vets. Small, Small rooms. only one closet. Very old building. Shabby. Not good for my 91 year old mother.

My grandparents have lived here a month and a half. They are private pay. SO they are making great money off us. I have a grandma that is paralyzed. I rated them low on activities because she can't go on bus tours because there is no nurse to assist her to the bathroom. She was given the wrong medication in the first week, had a fall the first week, Billing is unreadable so you don't know what you are being charged for. Toilets are not cleaned. Staff turn over has been crazy. My grandpa was laughed at when he made a recommendation that they move the dinning room tables to accommodate more space for wheel chairs. We called their corporate office yesterday and filed a complaint but no call has been returned from their district manager yet. We are moving them to somewhere I have had another grandparent before and we are going to be saving $2000 a month,

I did not have a positive experience, I thought the medical care was pretty inadequate. When I would inquire about my loved one's health, they would let me know that the stats were abnormal, and when I inquired what action they were taking, they said that they thought it was faulty equipment and they didn't seem to care to do anything, without prompting from me. I found some pretty advanced wounds and they didn't think it was a concern. They didn't properly address it even after I had expressed my concerns. When we set up transportation, for a crucial appointment, they were not able to get to the appointment on time. They would take 30 minutes to help her to the restroom. While it looks like a pretty place, the medical care is atrocious. They would order prescriptions, even after she was not there, and I had to pay for them.