Avamere

my experience at Avamere has been okay so far. there are a few things that I think could use some improvement, starting with the food. the food is not always exactly as its represented. for example: the pork chop has no bone at all, it doesn't even look like a pork chop. it does taste okay, but it just doesn't look like what it is. the food does have variety in every meal and you can have a few different type of sandwiches if you don't like what they're serving. you have the choice of soup as well, but it is the same kind everyday. they could also use a little more help in the tv department. the channels are fine, its just having someone there during the weekend to help with operating the tv. rules and management have changed, there were three diff changes before I moved in. they went from having unlimited tv to limited tv and an additional charge for that. the same thing happened with the landline, it has increased in price. they do offer activities, like bingo, puzzles, and art class. they also have transportation for doctor appointments, and grocery stores; but there are no activity outings just yet. they are a fairly new company and I understand that new companies don't have everything that old companies have. I currently have a 1 bedroom apartment - but I had to go into a studio first before I could move into the 1 bedroom. there's no washer and dryer in my unit, but housekeeping comes by once a week. they do allow pets, but there is an upcharge, and that upcharge is a lot more than most places. they have a lot of staff and a lot of caregivers, and they're all very nice. they're also always there. they have 2 RNs - but if you want extra care you do have to pay a little more. overall I would recommend Avamere at South Hill to others and I'd give them a 4/5.

When my mom first move in, she had to quarantine for 10 days due to Covid, and then pretty quickly after that they had to shut down due to an outbreak. So things were a little rough at first. But the people there are great. All the staff members have been super responsive and available and are very friendly. They were working with reduced staff for a while with people out sick, but they seem to be back in full swing now. I thought that they handled those Covid challenges the best they could, and they always have a great attitude. My mom loves the cleaning guy. He leaves her place spotless, which she appreciates. And the staff in general have gone above and beyond for her in some circumstances, especially when we weren't allowed to go in and help. I definitely feel like we found the right place for her. She's really happy. It's just that Covid has been really hard.

When we first started to look ahead we needed to know what options were in our community. They were a great source to not only provide faculties but were also very helpful in answering questions that we had as well as providing information we had never even considered. I would recommend this service to anyone looking for long term living and care options.

ratings above

Love the people and atmosphere residents make all new feel at home all like one big family . Staff are nice and work hard, care for there residents and there needs.

I have lived at Avamere for around 2 years. I really am impressed by the new director, [name removed]. They have had a hard time hiring staff, but are in the process of getting more staff on-board. I find the caregiver and wait staff in the dining area work very hard and are very responsive.

At first I was very happy with them. As time went on, I was unhappy. They will not communicate. It doesn't matter how many times you call them and leave a message, they will not call you back. And that's not just one person. That's everybody there. For the most part they did a good job with his care, although at times I felt he wasn't getting what he needed. But it wasn't too bad. I didn't think they had enough activities. I was thoroughly shocked by the cost, but it was the same price at other places all over town.

We did not tour this facility as it did not meet our stay requirements for respite care. It is the highest priced facility that met our location needs. Otherwise the information provided was very satisfactory. Therefore, we would consider this facility as second line.

The community is very clean and neat and the staff is very friendly. The atmosphere is very nice and They do a good job taking care of our loved ones. I would recommend this community to others based on my experience.

Our loved one was only there for about two weeks, but they were always willing and available to answer any and all of our questions. We would recommend this community to others during non covid times.

It seems like it was a good place. It just wasn't a good fit for my loved one. She was a fall risk, and one of the nurses called me and said it wasn't safe for my loved one to stay there anymore. The outside of the building was really nice, but I wasn't able to go inside to visit. My loved one told me she loved the people there, and that the food was okay. She just loved everybody there. When we moved her things out, all the people we saw said "Oh, I remember her! We loved her. She got along great here!" It was a perfectly good place for her until it wasn't anymore. The nurses really did care. When she fell, they took her to the emergency room. The hospital didn't immediately admit her and didn't want to put her in a rehab center. So they sent her back to Gilman Park. That's when the nurse said she wasn't safe there, that she needed more care and needed more of an eye on her. I appreciated that the nurses were honest with me about her care. Every time I emailed the nurse, she emailed me right back with updates. One thing I wish I had known before I signed the contract with them was that they require you to use their drug supply company, Consonus. Before moving in, we were getting her meds for free or very low cost per month, and all of a sudden we had a considerable monthly cost for all her prescriptions, as well as any non-prescription things she might or might not need, like laxatives and cold medicines. If there was an alternative, I didn't see it when we signed up.

The staff and nurses were really good. I did not care for the administration. The patient-to-staff ratio needed to be better. I think they were at a 15-1 ratio. I would not recommend this community to others right now.

I would recommend checking out this community. Gilman Park was very clean. They did have a great dining area. They had an outdoor area for the residents. The handy man was able to assist my loved one, when requested.

We are currently only able to play cards with other residents. The dining room is still closed and we are eating in our rooms. The food is terrible, you don't get half the items you order. You also get things you didn't order. Other than that I would say it is good community. The staff are really good and keeping us safe. They allow pets; however, there is an additional fee of $1,000.

Is always willing to help in any way needed, including management. I've done a great job in working with the covid-19 pandemic. Communication could be better with updates pertaining to residents. I am very happy here, this is where I should be at this time in my life. Always willing to answer my questions. Residents are friendly.

My mother enjoys all of the caregivers. The office staff is friendly. The food is good. Unfortunately, it almost always arrives cold to the room. The facility is kept up nice. It would be nice if they could hire more staff. We have recommended Avamere to friends.

I enjoy living here very much. I didn't like the necessary restrictions to our rooms but I know it's for the best. I look forward to the times we used to have before the pandemic. I appreciate the safety.

I'm happy here

Great place. Good meals and I can have my terrior dog with me.