Avamere

We picked this community because it was recommended, location, and the people. I like what they are doing with the activities. They could improve on relaying contact information. I would recommend to other families.

The interaction with the staff has been good. There has been a lot of turnover with the kitchen staff, so there is room for improvement with the food services. They don't have a regular commited plan for the bus services, so they need to consider a back-up plan. It's a safe and clean community, and they have been helpful to my loved one.

Everybody is friendly. My loved one needs minimal help, but what they do help with, they do very well. And they have a variety of activities, so there should be something for everybody there. I would recommend them to other families.

Overall, I'm very pleased with this facility for dad. My only suggestion for improvement would be the food. It's often served cold. I'm not sure if it's because they take orders and get behind, but I'd like to see that get better. Housekeeping is once a week, his room is always clean and bed linens are changed weekly. Trash is taken out daily. The staff has been very kind and helpful. Communication with the family is good. I would recommend them to friends and family.

[name removed], who led our tour, was great. She took the time above and beyond to explain not only about Avamere, but also about other places and what we should look for when touring. She was open to our questions even after the tour, whatever we needed, whether we went with Avamere or not. She still keeps in touch with me, which is great. Ultimate for my family member's needs, it was not a fit. They had a smoking section that was off-putting to him. And they also had a smaller elevator, which made him a bit claustrophobic.

I have lived here many years in the assisted living apartments. Love working with the young care givers. They are all so nice. I also like interacting with all the other residents. I took on the roll of "paperboy" delivering all the newspapers. A great way to meet all the residents.

The Avamere at Port Townsend appears to be very clean when w come to visit. Our loved one enjoys eating the meals there - now they are institutional meals but so far no real complaints. They do have plenty of activities to offer and we would recommend the community to other families. No complaints with the overall value either.

Very informational. Nice facility, lots of pluses.

They are very willing to work with you and your loved one. They are helpful, transparent, and willing to work with you. The staff communication with the family is great. The care they are able to provide includes medication management, bathing, hygiene, and dressing assistance for my loved one. The memory care unit has a smaller ratio of residents right now. They have about 15 residents. The community recently hired an activities director who is doing more activities that are individual or set up with two residents in memory care.

We are generally pretty happy with our experience at Avamere at Wenatchee. We were familiar with the facility based on feedback from others that we know who had a good experience there and it also seemed like a quality, clean place. The location is has been great, it is very close by so I can get there quickly if she ever needs anything from me. She has been complaining about the food and quality and makeup of the meals. It started off good but it has recently changed. I would recommend them to others who are looking.

my experience at Avamere has been okay so far. there are a few things that I think could use some improvement, starting with the food. the food is not always exactly as its represented. for example: the pork chop has no bone at all, it doesn't even look like a pork chop. it does taste okay, but it just doesn't look like what it is. the food does have variety in every meal and you can have a few different type of sandwiches if you don't like what they're serving. you have the choice of soup as well, but it is the same kind everyday. they could also use a little more help in the tv department. the channels are fine, its just having someone there during the weekend to help with operating the tv. rules and management have changed, there were three diff changes before I moved in. they went from having unlimited tv to limited tv and an additional charge for that. the same thing happened with the landline, it has increased in price. they do offer activities, like bingo, puzzles, and art class. they also have transportation for doctor appointments, and grocery stores; but there are no activity outings just yet. they are a fairly new company and I understand that new companies don't have everything that old companies have. I currently have a 1 bedroom apartment - but I had to go into a studio first before I could move into the 1 bedroom. there's no washer and dryer in my unit, but housekeeping comes by once a week. they do allow pets, but there is an upcharge, and that upcharge is a lot more than most places. they have a lot of staff and a lot of caregivers, and they're all very nice. they're also always there. they have 2 RNs - but if you want extra care you do have to pay a little more. overall I would recommend Avamere at South Hill to others and I'd give them a 4/5.

When my mom first move in, she had to quarantine for 10 days due to Covid, and then pretty quickly after that they had to shut down due to an outbreak. So things were a little rough at first. But the people there are great. All the staff members have been super responsive and available and are very friendly. They were working with reduced staff for a while with people out sick, but they seem to be back in full swing now. I thought that they handled those Covid challenges the best they could, and they always have a great attitude. My mom loves the cleaning guy. He leaves her place spotless, which she appreciates. And the staff in general have gone above and beyond for her in some circumstances, especially when we weren't allowed to go in and help. I definitely feel like we found the right place for her. She's really happy. It's just that Covid has been really hard.

When we first started to look ahead we needed to know what options were in our community. They were a great source to not only provide faculties but were also very helpful in answering questions that we had as well as providing information we had never even considered. I would recommend this service to anyone looking for long term living and care options.

ratings above

Love the people and atmosphere residents make all new feel at home all like one big family . Staff are nice and work hard, care for there residents and there needs.

I have lived at Avamere for around 2 years. I really am impressed by the new director, [name removed]. They have had a hard time hiring staff, but are in the process of getting more staff on-board. I find the caregiver and wait staff in the dining area work very hard and are very responsive.

At first I was very happy with them. As time went on, I was unhappy. They will not communicate. It doesn't matter how many times you call them and leave a message, they will not call you back. And that's not just one person. That's everybody there. For the most part they did a good job with his care, although at times I felt he wasn't getting what he needed. But it wasn't too bad. I didn't think they had enough activities. I was thoroughly shocked by the cost, but it was the same price at other places all over town.

We did not tour this facility as it did not meet our stay requirements for respite care. It is the highest priced facility that met our location needs. Otherwise the information provided was very satisfactory. Therefore, we would consider this facility as second line.

The community is very clean and neat and the staff is very friendly. The atmosphere is very nice and They do a good job taking care of our loved ones. I would recommend this community to others based on my experience.