Avalon Memory Care

I toured Avalon Memory care and it was a good experience. We chose another community because of its location and costs; also everything is included there, which was a very big plus.

I had a virtual tour at Avalon Memory care, and they really impressed me. It was just was a little further out of our location range for ease of visiting our loved one.

The meals and dining service is consistent, and the day to day staff is great but the night time staff is where they fall short in regards to overall quality of care. We feel they are not as attentive as they should be - when our loved one falls we do not receive a phone call so they could improve on their consistency with the care services.

This is a nice and clean community. I would recommend you stay active and be the advocate for your loved one's care, as the community doesn't provide or have an advocate for your loved one. The staff are great and quick to communicate with the family with answers to our questions or concerns. Transfers, medication management, hygiene, and bathing assistance are all types of care the community is able to provide my loved one. There are not really any activities for the memory care residents, and it is not on a consistent basis when offered. My loved one is bored since the activities are not consistent. There is a home cooked meal provided to the residents three times a day. My loved one seems to be happy with the food. Care, the apartment, utilities, laundry, housekeeping, and changing of linens are included in the monthly rate.

Overall it has been excellent care they have been able to provide my loved one. There is a downfall in the lack of activities that are engaging for the residents. Bathing, dressing, medication management, hygiene, and assisting with feeding is some care the community is able to provide for my loved ones. The staff are very responsive to questions or concerns that I may have and this includes on the weekend from management. The food is good tasting. Day in the history sheet, guest speakers, and watching tv are some of the activities available.

Nothing wrong with the place. It served the purpose.

I would recommend this community for your loved one. They are having staffing issues at this time but I feel it is due to covid and what everyone else is going through now everywhere. The staff that are at the community are wonderful. They have activities like crafts, people that come in and play music, work outs like kicking a ball back and forth and more for the residents to do to stay busy. The residents are kind of limited on what all they can and cannot do.

It has been good overall. There have been some staffing issues, but when it was brought to their attention, they took care of it. The caregivers are just caregivers - they're not not nurses or medically trained. Overall they seem to be pretty good with cleanliness.

The staff members were very nice and friendly. They always knew where our loved one was at all times, they constantly watched over him to make sure he did not fall or hurt himself. They did an excellent job regarding that. However, our loved ones belongings at times went missing, so the attentiveness could be a little improved. The meals and dining service could of been more of a variety.

We have had some issues but are slowly working them out. The medication schedule is adequate. They do lack sometimes on diaper changes. I think that additional training is possibly needed for transfers of residents.

I liked the memory care unit okay here. This is a nice community and it is well staffed but my loved one felt that it was not the right place.

Good community for your loved one. The management may need to be checked on every now and then. They have activities like kareoke, cards, dominoes, and entertainment brought in to sing and also bowling.

The tour at Avalon Memory Care - Garland was great. The marketing director and staff were all good people. They had a good way of showing you their community. Of course you hear all the good stuff when you tour, and you don’t get to hear the challenges until your loved one lives there. But we liked what we saw on the tour.

My loved one's room was clean, as well as the common areas. My loved one seemed to receive good care from the community and the staff. This is a home like setting. The staff are kind, warm, and friendly. The community was open to feedback and working with the family to correct any concerns.

I only was given a 5 minute tour. The community looked fancy and nice. There were activities going on; however, the tour felt cold and this was the downfall. It made me feel like an obligation and inconvenience to the community.

Our family first had a virtual tour due to the covid restrictions, but once the communities opened back up we were able to physically tour the community. Our tour experience was great, everyone was very friendly and welcomed us with open arms. However, we did notice there were not to many care takers on the floor and maybe they were short staff from the pandemic.

We chose Avalon Memory care because I like the fact they take care of their residents no matter what their condition is and how much care that they need. The room sizes here are good. Communication has been an issues, it is especially hard to reach the administrative staff. I would recommend to others looking.

We chose Avalon Memory Care because of the location as well as the size of the facility, it is smaller and we liked that. They have multiple buildings and a maximum 25 residents per building. Overall it has been a pretty good experience and I would recommend to others looking.

My daughter and I found the inside a little dark and the outdoor area that we saw was very small. It was clean and neat and [name removed] was very helpful.

During his time here, I appreciated a couple of the staff members that I worked closely with, they were very helpful and always answered any questions that I had. I was only allowed inside the facility one time so anything else is hard to judge.