Avalon Memory Care

I moved my Mom to Avalon Raintree after having a very bad experience with a group home in Hot Springs, AR. I have been amazed at how much better my Mom can talk and how much happier she is at Raintree. She has always been a social butterfly and loves the people who take care of her and who live there. Irene is amazing at being the house manager and she loves all the residents there and sees that they are well taken care of. Lisa, Angie, Kristin, and Kayla are just three of the ones I know who take such good care of my Mom. I am sure there are more on different shifts. They work hard to see that all the rooms are clean, clothes are washed, meals are cooked and served and most of all that my Mom does not lie in bed and wilt away. She is up, bathed, dressed and ready for the day before 9am--sometimes before 8am--and my Mom loves that. She is totally dependent on them since she is wheel chair bound. What a blessing this is to Mom and to me. I can rest easy knowing they are so efficient at what they do. They really care about their residents.

Avalon has really been there for my family. The food is homemade. The staff is present and attentive. The director showed up to the hospital when my dad was sick (unrelated to Avalon) and stayed until all was well. My father does well here. It is low stress and relaxed. It does not feel institutionalized or like a mental ward. I am very pleased

The caregivers at Avalon are skilled and caring and have made my husband's transition from home as smooth as could be desired. The physical environment is cozy and comfortable and designed so that the staff constantly are aware of the resident's needs and comfort. The small size is helpful in creating a homey environment where no one is isolated or ignored.

The one problem I have is that they do not handle the laundry very well. They have lost a few of her clothes int he process, so things could be done more efficiently there. Other than that I have been very well pleased. The staff there is incredibly friendly and it is a very nice and clean facility.

Avalon was the only place that would help my mom - I probably contacted over ten places to find one that was willing and able to care for her (we were against the clock with a hospital discharge looming). I'd rather not go into personal details for obvious reasons but my mother was being difficult - not taking medication she needed, fighting with caregivers (arguing, not physically fighting) and causing issues with other patients. I honestly was scared and worried about what was going to happen if I couldn't find a place to care for her because if the hospital couldn't handle her what hope could I have? The minute we drove up to Avalon they had her in hand and under control. If it weren't for Avalon and its able and friendly director I don't know what we would have done. The cost is a bit much but was comparable to other places of this type . The caregivers on duty have always been friendly and had a smile. The place is very homey (the one we're at is a converted home so *duh* on that) and nice little touches allow residents to personalize their areas. They got my mom to take her medication when even the hospital couldn't and when I come to visit the director has always taken the time to come by and update me on what's going on. I'm very happy with Avalon and I'd recommend it to anyone who requires services of this sort. The restrooms kitchen and rooms are kept clean (by my standards at least).

My dad was only in there about 1.5 months before his passing. I had been caring for him about two years, and he really needed a little extra help than what I alone could provide. I found them to have a very friendly environment. Other people were with him at all times. He was always kept clean and very well kept. The staff knew about him personally. They were also very quick to help out any time there was something that needed attention. Good tenured staff, not a lot of turn-over. They were also very helpful regarding financial matters when things were tight. It was a very positive experience for my dad, and we were peaceful knowing where he was, that he was happy and in good hands. It was really scary for me to let go of him, and Avalon Memory Care provided such a relief!

Wonderful! Only hiccup was the first roommate our sweet mother had was blaring everyone out of her room with her TV. The workers were wonderful in helping her move to another room with a sweet roommate.

Things have been pretty good so far. It's very clean, and bright, and the staff is really friendly. I would give the food a four. When I was looking around, it was between two places, The people at both places were exceptionally friendly, they really represented their care well, and seemed to be really caring. The space here was really clean and bright and happy feeling, the overall environment is what made this the one we chose.

They are great! The staff is very clean. Taking the overall care and the services into consideration, the price is very good. We have had good communications with them, it was better when Sue was there, her assistant Cheryl has really stepped up, she has been very good in Sue's absence. They are quick to get in touch with me, and have been quick to answer my questions. I've only had one complaint, and when it to Sue, she was quick to come up with a solution. I have been very impressed with the doctor there, Doctor Rivas. I've been very impressed with him, he calls and asks me questions, he really took an interest. They are very caring and very respectful. They don't have cords for around their neck, but they have monitors and all we had to do was ask. There hasn't been one staff member that I haven't been impressed by, they have been very patient and kind, and they just speak to the residents with patience and confusion.

Having to find a place for my mother was a very emotional and difficult task. I am so happy that I found Avalon care. I like how they handle the challenges of someone with dementia. Everyone we have come into contact with is very kind, patient, and strives to make the residents happy by accomodating their needs. It has been a relief to find such a great place.

To date we are very pleased with Avalon! This is our third facility and this is far better than the big 'corporate' places!! We feel they are taking good care of our mom and dad! It is always clean and staff is always friendly and helpful.

Avalon has been just wonderful so far! It's a lovely place, and the staff have all been incredibly helpful. The woman who worked with us before we moved our loved one in, Michelle, was so helpful and so knowledgeable about dementia and Alzheimer's care. Overall we're just very pleased with how they've handled everything!

Our mom has only been in Avalon for two weeks. She was not happy about being placed anywhere other than her home, but she says it is a very nice place with a wonderful staff and great food. Trust me, that is a H.U.G.E. compliment from my mother.

I started the search for a place for Mom and was referred to Avalon. I was impressed with the amount of time the director spent with me. Overall cleanliness is very good; the staff were friendly and the residents seemed happy. I visited about 10 sites and Avalon was one of two where I did not see sick residents sitting in the hall looking sad. It was also comforting to know that the maximum number of residents at the site is 22; so the staff will not be overburdened. After visiting my Mom I am very pleased with having her at Avalon.

We chose Avalon because they have been around a very long time and really seem to be the experts in our area when it comes to Dementia and Alzheimer. Their knowledge and experience on how to deal with these types of residents really sets them apart. They do have a small living room area that has a TV where the residents sit and watch. They could be a little more engaging with the activities but they are limited to a certain extent.

Have only toured one other place, which was a combination assisted living w/ a memory care unit. Avalon is only Alz residents and each home reminded me of a home my mother lived in at one time, open floor plan and inclusive. Most residents are not stuck or hid in their rooms they are socializing or doing an activity or watching TV in a living room, just like they would if they were home. I have never seen or heard of other places like this and feel comfortable knowing they are with other residents like them and treated with the dignity and respect like they deserve. We eventually placed a deposit and just moved mom in. The personnel have so far been helpful with her transition and the 'white lies' we had to use to make sure this was not an awful transition.

A father has been a resident for over a year now. He is very well taken care of by the staff. Our family feels the staff is loving and kind. We wish the facility could have an on site chat for meals so the care takers can focus on care on care only. The meadow Ranch site is on a beautiful serche setting with a tree line view. Feels like home.

The facility is a converted older, one level home on 3 acres so very nice setting. The 2 caregivers per shift work hard to keep residents clean and fed and individualize the care as much as possible. They (the 2 caregivers) are also responsible for all of laundry, cooking all meals, showers for residents, cleaning their rooms as well as rest of house giving and tracking medications. It's too much for 2 people to do.

I chose them because it wasn't too big, my mother could smoke outside. Seemed like a good fit. First time living away from home. I would say the staff is friendly, helps if I need someone to go turn on her TV. I would recommend it. But I don't care for the décor, doesn't give you a homey feeling. Would like to see a table where residents could work on a puzzle or something.

The thing I like most is that the caregivers are all extremely sweet and treat my mom very respectfully. I would like to see better communication between staff, but I will say this has started to improve over the past couple of months.