Avalon Memory Care

The place is very clean, the staff is very caring, and it is just a really good overall place. I do think it would be good if the residents were able to go outside more, but for reasons having to do dementia and DADS (Disability Assessment for Dementia Scale) requirements they are not able to go out much. Maybe in the next building they can set it up with a courtyard in the middle where the building goes around it. I would hope that would meet DADS requirements while letting the residents get outside more often.

They have been incredibly courteous and attentive to details. It is a very warm and caring environment. The staff really knows what they are doing, and they seem to enjoy it, or at least they do it with a very positive attitude. I would highly recommend Avalon Memory Care.

They were very responsive in the beginning, and very easy to deal with to make it a very smooth transition. They were really good at keeping us informed and have given us great peace of mind. It has been a very good experience with Avalon Memory Care.

Avalon did a good job, they were helpful, and friendly. It was clean, and there weren't any real concerns.

My dad has been there at Avalon Memory Care since the middle of October. They have all been very nice to dad and the rest of us. They go out of their way to make sure that all our questions are answered and all our needs have been met.

When I transferred my father from one facility to the other, it could have been much harder for him given the state of dementia that he is in. They did an excellent job helping him through the transitioned. They are very well trained on how to handle dementia patients.

This center was my first contact with Avalon. I met with Michelle and she was extremely helpful, knowledgeable, but mostly compassionate. She referred me to Avalon in Irving, TX where we moved our Dad. From the moment we arrived, my siblings and I had no doubts that we had found the perfect place for Dad. Sue [Removed], Director, and the entire staff were simply wonderful. Sue always told us that she and her staff treated the residents as they would treat their own loved ones, and that was certainly true. I cannot express our family's gratitude enough. There aren't enough words. Simply suffice it to say that we would and do recommend this Care Center as the absolute best anyone could ever want. I appreciate this opportunity to share our experience with Avalon. My heart will always be grateful.

One of the things that impresses me about Avalon memory Care is the safety. She was once in another place where she was not (and did not feel) as safe. It has brought her, as well as us, great peace of mind to have her at Avalon. They also re-evaluated the medications that she takes and was able to help get her off some of the meds. The experience has been overwhelming positive such that it has literally really transformed our family!

They have been wonderful. They are a good value, and they were one of the few places that were able to accommodate the care we needed. The food and the activities are just as good as everything else. We are pretty happy with them.

I placed my 86 year old legally blind and nearly deaf stepfather in this home based on the recommendation of a hospital social worker. We were fresh off of deplorable treatment at a well known memory care facility in Mesquite. Although he had severe dementia with psychosis and paranoia., he not only thrived at Avalon, he began to eat, gain weight and became fond of many of the staff. Although there were verbal and physical outbursts directed at the staff at times, these outbursts were handled with kindness, professionalism and a real acceptance that, unfortunately for some residents, this is the course of their disease. Any service we needed, we got, including a mobile dentist to have new dentures made and shoes hand measured and fit. Due to his vison and hearing loss, the staff made the time to spend one on one time with him. He was a resident for over 18 months until his death on Hospice and we experienced outstanding communication and care by the staff under the direction of a strong and capable manager. My only recommendation is to decrease the amount of furniture (over-sized primarily) in the living area. Seems to be a lot of unused seating and would be easier for the staff to navigate wheelchairs and walkers. Thanks for the opportunity to provide this review.

Things have gone very well at Avalon Memory Care. The staff here really know and understand how to handle residents with Alzheimer's disease or memory issues. They're very calm and patient, and know how to redirect them and calm them down if they start to have an issue. The facility itself is beautiful and clean, and the staff are all very friendly and personable and know me by name!

They have been in business for about 20 years. They are going above and beyond, and making a good effort to handle the difficult behaviors that go with advanced dementia and Alzheimer's. They don't just send them to a psyche ward the first time things get difficult. It's still new but so far I am pretty pleased with their effort.

My mom moved to Avalon in June after being asked to leave another memory care. The place she was at before only wanted to take care of people who sat all day or would stay in their rooms. My mom is still walking and she wanders. That is one of the reasons we could no longer handle her care at home. When we were looking for a place, the previous memory care just told us stuff they thought we wanted to hear. Once she actually moved in, nothing was like they had promised. That has NOT been the case at Avalon. They go out of their way to pay attention to her specific needs. The staff treat her like family and make us feel so comfortable and welcome. It's been a wonderful experience. I actually feel ok when I leave from visiting knowing that she is in good hands.

I am so Greatful to find a facility that is able to deal with the the special needs of my dad. After moving him into a facility, he became combative. So we had to find another facility that specialized in combativeness. I was very fortunate to find Avalon Memory care, who has accepted my dad as a resident. This is a professional home that really cares for its patients, and they have been extremely helpful with our families issues. I would recommend Avalon Memory Care to anyone who is having difficulty placing their loved ones.

We are very glad we chose Avalon for the care of our parents. We appreciate their family atmosphere and attentiveness to my parents individual needs. Carrollton is a brand new facility and the level of activities available is increasing.

They were the best. Michelle and Sue were awesome! Sue was especially amazing when we first got there. Dr. Rivas was awesome too. We didn't end up being here long, but that wasn't because of them. They were amazing.

This is a great place for senior care. The people treat your loved one just like family. When hospice came in to take care of my mom during her last days the faculty gathered around my moms bed and prayed over her and said their good byes. Every one cares so much for your loved one. This place is top rated in my eyes.

So thankful Place for Mom sent us to Avalon ALZHEIMER'S Care. Our intake coordinator saw that my husband needed extra care, and the service we received was just what he needed. Staff was able to handle him during difficult episodes, and was always polite and helpful.

My brother ,who is in early onset , was involuntarily in a horrible facility ,living in terrible conditions. Our search was for cleanliness, friendliness , and professionalism. It was an answer to prayer to discover Sue Boyd and her excellent staff at Avalon in Irving..My brother is now living in a handsome apartment , with excellent support services for food, recreation ,entertainment and treatment. We recommend Avalon highly.

It is more like a home and not like a home and not like a facility. Just the environment is more like what you’ll find in a home as opposed ot a hospital. There are tvs and couches. It just looks like a residence. The food looks good.