Atria

Feels older. Art & chairs, etc. are outdated. Elevator was in bad repair (walls). Chairs in dining room showing signs of wear. Yet, they still want as much or more than other places. Only thing they have that others don't is a small indoor pool.

Everything here is eye candy to entice you to live there. Once you pay the $5000 non refundable deposit you will find out that the care giving, food, private room housekeeping and room maintenance are mediocre at best. Billing done a fine job collecting your money however. Shop around carefully before committing to this one.

I toured this facility while looking for a place for my Mother and I was not impressed! I really didn’t like the lady who gave me the tour and I felt like she was just doing a sales pitch. It’s like she was selling a car or a product and was very impersonal. The building itself was outdated and smelled bad. I didn’t like the rooms and it was the same price as other places for something smaller. They didn’t have a lot of food options and there is a lot of traffic nearby. I would not recommend this facility to other families.

VERY small outdoor area...no walking paths.

We just moved Dad out of here. The place has clearly gone down hill. It is dirty, needing paint (check out dirty stair well carpets and hand rails). The place is at best, equivalent to a 2-star hotel - old, grungy, dingy and dirty. Our maintenance requests were always met with smiles, but rarely met with action. In fact, they got ignored for weeks, even when put into writing multiple times. Hallways are not color-coded, and the compound is poorly planned. It spans multiple buildings and many residents are confused. To make things worse, room numbers are not sequential - leaving fully-functioning visitors at a loss for how to easily find residents. Dementia patients are frequently roaming the halls, not knowing where to go from day to day. Food has also gone downhill. While it seemed wonderful when Dad moved in a year ago, it now often consists of carbs and more carbs. I stayed for dinner a month ago and got some type of sausage with rice. It was disgusting. Dad was also allowed to drink alcohol at all meals, even at breakfast. He reportedly ordered spaghetti three times a day on some days. While we've repeatedly asked to have his intake monitored for nutrition, we were told that they do not give those types of services. Meanwhile, Dad has gained more than 50 pounds since moving in, and now can barely walk, put his socks on and presents a serious fall risk to us all. Dad was increasingly failing and despite multiple requests to have him receive a higher level of care (including written requests), the requests are ignored. Management is also changing, with the director leaving for unstated reasons. She was kind and as responsive as possible, but at the end, quite stressed. Staff are wonderful and very kind, but clearly overwhelmed. Activities are varied, but for fully functioning people and not so much the dementia community. We since have moved Dad to another facility across town, where he is being given the care he needs and deserves. Moving Dad has created serious repercussions though, given his dementia. If we had known that this setting is not appropriate for dementia patients, we would never have gotten him set up here. Rather, we were repeatedly assured that they have many dementia residents and they they could care for him till the end. We were assured that hat he would never have to move. As it turns out, we have learned that Dad can get out at night and not be able to get back in. The neighborhood is a bit sketchy and so, this recent news alarmed us. Dad reported that he did wander out one night and wasn't sure how he got back in. He may have been We were seriously mis-led and could not be more disappointed. Be sure to speak with the [removed] - "fondly" referred to by the residents as "nurse rachett". She is a hard-lined, money focused woman who only seems to consider her bottom line. This site clearly is focused on making $$$ and not much more.

Nice place BUT.........I don't agree with the PHENOMENAL increases the residents get EVERY YEAR. The residents are Seniors with a fixed income. The more money the seniors receive per month the higher their increase per year is. NOT FAIR. Also, the residents are ASKED to give $1.00 per day ($365) at the end of the year for TIPS that are given to the staff (wait staff, chef, cleaners, laundry personnel). The are NOT ALLOWED to tip these staff members for the wonderful jobs they do. There are seniors living there that require a special menu. The menu selection is not in their favor. The place was just "REMODLED" (in my opinion) at the residents expense. There is no way to express my dissatisfaction with corporate. They redirect you to the staff at the Atria Tanglewood.

Corporate care giving mentality; bottom line over compassion; pretty decent restaurant.

We did not like this community at all. We didn't find it to be as clean as any of the others we had toured. When we walked in the front door the first thing we were greeted with was the smell of urine. As we walked around the community we didn't see very many staff the only person we interacted with was the person who gave us the tour and maybe one other staff member.

I am very happy at this community. I like that the staff is always caring and attentive to my needs. They offer a good variety of healthy meals. There is a lot of activities for the residents to participate with the other residents. I would be happy to recommend this community to others for the good value and care

My loved one was there only for a limited amount of time. They had exhibited aggression and how the staff handled it was the complete opposite as to how they said they would handle a situation such as what happened. They are not forth coming with their policies and procedures. Since we were only there a short amount of time I really have nothing else to base my opinion on other than I feel like we were misled after asking about this type of situation.

Very expensive and overly pretentious. I do not see my mom fitting in here.

This was a beautiful property. However, the footprint for the assisted living area did not allow any freedom. We would have to hire someone just to allow my in-laws to go outside.

Atria Rocklin is not what they appeared to be. They assured us that they had many activities available.My mother is a very active memory care patient and I don't think throwing around a balloon once a day is adequate. She has become very frustrated and unhappy here. I'm sure its a good place for a non-active senior but not for my mother. They didn't give her a shower for three weeks because they said she was combative, she weighs 105 lbs.She had sores on her head from not being bathed. I pay a lot of money for care, my daughter shouldn't have to go in there to give her grandmother a shower. They have employees working there that make $10 an hour with no schooling or credentials. I am very disappointed.

Mom has only been at Atria Woodlands since September. The management has been barely responsive or not all responsive to my family or my Mom's needs.

Minimum of 30 day stay for respite care

expensive and everything is extra. extras are expensive too. non refundable fees, they charge a full month rent for non refundable entry fee

Too "cookie cutter" "high rise" and big. But a possibility still

Positives: Super friendly staff, vibrant community building, friendly residents. Food program looks great. Cons: Because Ind Living section is not licensed as "medical" no medication mgmt or other low-need assisted living help can be provided to residents in ind living. Having to walk outside to get to meals. Having to move to assisted living end of the property if you need more care.

I was not happy with the care that my mom received here. The staff is not well trainned for the needs of my mom. She needed more attention then what they would offer her here. The food was good, but the attention needs were left unresolved. This community is too warn most of the time and they do not pay attention to how uncomfortable it is for everyone. Activities are offer to those who can participate. The community was not as clean as I wanted for my mom. I think other families should consider other options for a love one.

The staff at the Atria Kew Gardens does not care about the residents. Programs are cancelled or changed without warning. When told that they like BINGO, assurances are made that the new programs will be better. The seniors don't care. They want their BINGO. Residents are pressured to write nice things about the staff. Residents attend programs where political agendas are pushed again and again. When my mother returned from surgery, the director came to her apartment to check on her air conditioning, that had not been working for months. She did not even say hello to my mother or ask how she was doing. And the air conditioner is still not working. The worst of all is the social worker who is friendly with all the aids and doesn't even know the names of the residents. These are just a few of the things that go on there. The only caring member of the administration is the rabbi. If you love your parent, stay away!!!