Atria

We were told that if my loved one was here for a short stay we'd be refunded a large portion of the fee, we had to pay the whole month up front, in addition to a deposit, and we ended up not nearly as much as we were promised back despite the stay only being 2 days. We only got a portion of the deposit back and no refund on the months rent. 2 days cost $3705. Outrageous. I don't know if we were lied to or if there was miscommunication between the sales staff and the administration, but our experience was not a good one.

Atria's Memory Care Facility seemed to be the best choice for us at the time, however, they promised a lot and did not deliver. They are not able to accommodate our mom's specialized needs, and we are now looking for another home.

I wish to share our experience with Evan Granucci, Executive Director at Atria Grand Oaks. I called him to find out if we could move Mom’s belongings on Saturday the 2nd of November as we both work during the week and Mom had just passed away on the 30th. We are also making the many arrangements that needed to be made when a family member passes. Mom was paid up to the 31st of October. Evan told us he would charge us two more days rent if we did not move her belongings by “close of day” Friday the 1st of November. We are hurt and stunned by his cold and over the top attitude. He treated us this way he will treat your families the same when it’s their time to move your things. I urge you to share your feelings with him and the management that writes his paycheck. In our opinion he should not receive another one from Atria. We had to stumble around in the dark in the back of the building to get Mom’s things loaded in a van. She has paid close to $250,000 to Grand Oaks for a small apartment that had a dangerous bump in the carpet that she tripped on and was never fixed. Both sinks we found had been leaking water for many months. Please check yours. And in return for never missing a rent payment Evan made the career choice to insult our Mother and her family. Don’t let him treat your families the way he did ours. Thank you.

My husband was thrown out after being there for two days. They didn't have the kind of staff they needed. It happened on a weekend and the person that was there to deal with things was the handy man because there was no staff.

This was not the place for me. Too many people all around. Parking was crazy. I call out side of the Atria Center City and cancel my appointment. Did not like area not all.

Cost prohibitive

To be truthful I did not like this place. It seemed dirty and very old. Also there was no outside areas for people to sit or walk around.

Being more upfront when applying I put her on there to be watched then they told me I had to come get her because she needed somebody to be with her 24/7 I feel like they wasted my money and my time. I told them everything.

We were told by [name removed] saying it was independent living but they offered assistance if needed. In the beginning we were handed all these papers showing the different types of assistance, but when the time came when I needed the assistance they just starred at me saying they could not help because it was independent living.

It's unsafe, irresponsible. They do not communicate. There is no planning involved. There is more concern about soap than the residents medication. My loved one was allowed to have soap in his shower until QA came. Then they locked all his belongings in a cabinet. This is not an environment to put your loved one in. There is no supervision. The quality of the staff is bad. They do not follow through on anything they say they are going to do. The caregivers are always on their phones or watching the television. They moved my loved one out of his room and into another one without even consulting us. No one seems to know what is going on. I think it's awful.

It was a terrible experience, it was nothing we were expecting they did not handle our loved ones care and after [dates removed] we pulled our loved one out. Our family found suspicious wounds all over our loved one.

We were all signed up and at the last minute they decided they would not be able to care for my mother. I would tell others looking into any facility to make sure you talk to the nurses before you sign any papers.

Atria Harborhill as the worst experience our family could of ever possibly dealt with. Our loved one had dementia and the communication was completely non existent, it was the worst thing of all.

This this place is awful they were not forthright with us and telling us how bad it is I am one of the people I lost my mother there

What can I say besides I am so disappointed that I had to move my mom out of here after one horrible experience after another. This place is so understaffed and the staff that is there just can't do what they are supposed to do because far too much is expected of them. They lure you in with grounds and rooms that are very attractive and the food is excellent as well. Wish they'd spend more time on care and less on surroundings. Do not believe what you are told by the sales staff and directors as they just want to make money for the corporation and don't care about the residents or staff. Please steer clear of this facility so you and your elderly relatives don't have to experience all that we had to go through!!!

I have been extremely happy with my moms choice to live in Atria. If their is a problem it is addressed & worked out. Atria has gone over and beyond in keeping its residents safe during the pandemic. [name removed] has kept us informed of what is happening. They have adjusted activities to keep everyone active mentally as well as physically. The environment is clean and the staff is very nice.

My father has been a little over 2 years and I am sorry to say that I have been quite disappointed with the lack of responsiveness and follow up from the staff, as well as the staff's commitment to honoring care instructions they agreed to in advance. My research of other communities, as well as other care providers indicate there is definitely better care to be found for comparable price. Atria is not inexpensive. I have also been disappointed by the level of staff turnover at Atria, and some of the leadership choices that have been made for staffing.

This place has been HORRIBLE to my Grandmother. The “nurses” are the absolute worst people on this planet. There is NO compassion for the people who pay a minimum of $6k a year to live and receive care here. They are constantly yelling and jerking my Grandmother around who has a broken arm. For some reason they can’t remember that her arm is broken or they DON’T inform the other nurses when they come in her room that it is broken. One nurse in particular SCREAMED at my Grandmother that she needed to stop pulling off her sleeping mask because she can’t keep coming in to fix it. The sleeping mask that she needs for Oxygen only comes off when this particular nurse puts it on initially at the beginning of the night. Please DO NOT PUT YOUR LOVED ONE HERE. Trust me, there are so many more stories like the above.

We`re not allowed in the dining room due to Cronosvirus. So, we`re feed in our rooms. No, soups, no salads, no sandwiches, no deserts! Two meal choices only and they are often cold and missing items! For this I pay $3000 a month. Mailed prisoners are better fed. This sucks!

Dad lives here. Was happy for a while but began noticing negative things. Food choices were less and less, always running out of the nightly specials though they know how many people live here. Food quality bad, overly salty or overly bland. Nice write up of food such as creamy risotto with asparagus tips but really getting white rice and a couple asparagus stems. He had been told to move his dinner seat several times but he should be able to sit wherever he wants to. If his assigned weekly housekeeper calls out sick they don’t replace her, so his garbage piles up and his bedsheets go unchanged. Now he is involved in a “lockdown” meaning nobody will be allowed to leave their room for a week because there is a stomach flu going around. They stopped serving coffee in the morning for no right reason. They are tossing TV dinners in his room because they closed the dining room. This all sounds like an institution, not a person’s home which is what they promote. He’s already here and doesn’t have enough money to lose another month or two fee if he leaves but he and I am suggesting avoiding living here unless you like institutional living at penthouse prices.