Atria

The lady doing our tour acted rushed and basically told us you had no openings. Also if nursing home placement was required for additional services, we would only get a slot IF no Brandenwilde resident needed it first, they took precedent. So we felt you guys didn’t need or want our business. Also we were not taken to an office and our mother asked about to get to know her needs. It was straight “Here is this section, here is this….etc”. Within about five minutes, we knew that was not where we would place our mother.

We would rate them a 2.5. They misrepresented their nursing staff abilities. Our mother got sent to the ER twice during a two weeks day. They didn't have anybody to welcome her into the community even though it was for two weeks I had to ask for that as she didn't know where to go once we left her. The accommodations was very nice the room, the bathroom clean. Our mother wasn't very fond of the food. Communication was good. I believe it is a nice place but they over sold us some regarding nursing and we were very upfront with our needs

When they scheduled the nurse to interview my mom at the rehab center, she was sleeping. They woke her up and gave her a test. They called me and told me she failed. Of course someone would fail if just woken up. I got the impression they were not interested in having my mom as a resident.

Staff were mostly friendly and helpful, except for the head guy who would say one thing, then do something different. The facility seemed clean and fairly new, but pricier than most of the other places we visited. I was told that if I paid up front, but decided to go elsewhere, that I'd get my money back. I did eventually, but it took several weeks so I had to borrow money in order to pay the place we chose. Also, Atria didn't think they could help my husband as much as he needed.

The administration charges more for more care, which is understandable. However, they can change a resident's status from month to month. We never knew what we would be paying. When they figured that our mom needed too much care, they said she fell, sent her to the hospital, and then wouldn't let her back into the facility. They wouldn't accept her discharge. We had to scramble to find her a new place to live.

When we met with [name removed] he advised us that we would get assistance if my husband's social security and pension were less than a certain amount and it was. In reality that was not true. I had to give all our financial information and we're not eligible for assistance. After my husband a resident for a few days, they threatened to evict him because he was hugging people and they had a no touch policy. My husband was like that and he had dementia and didn't understand. I had to hire someone to help him get adjusted to his new surroundings. It left a bad taste in my mouth.

Everything was great about the facility except for the customer service. They are taking advantage of residents and do not complete thorough assessments of the residents, they do not communicate billing changes and extra charges. Very unprofessional we are taking my mom out.

There wasn't much activities. They could really do with my dad due to his dementia, but I felt like they didn't really do anything. I think they did a better job interacting with him when he was at the rehab facility in Rockville center. The food was what it was. I never really tasted it. I'm sure it was fine and the room was nice. It was a good size. How everything he needed. I had a few instances where I felt that they can care less what happens to him. That caused me a lot of concern he fell and nobody could tell me how it happened or why it happened when I finally got a hold of the head nurse. She didn't know. All she did is speculate when I asked her if she can find out for me and get back to me she never called back. Towards the end, my dad had lost a lot of weight again. I had to seek her out for his care, and apparently she had a conversation with me so she said prior which we never had. I don't think I would ever recommend that place.

He fell and they don't do a 2 person lift up. What kind of personal care or assisted can't assist a person? They're in memory care. Very disappointed because I did a lot of time researching. Activities and food were good. No one helps anyone with eating if they leave the food and walk away don't seem to be encouraged back to the meal.

I was very clear with Atria that my mother would need to transition to hospice care at some point. I was assured that Atria could accommodate this. I would not have moved my mother there otherwise. At the point she transitioned to hospice care following a hospital visit, Atria would not take her back without a 24 hour a day aide at $[fee removed] per hour. I was forced to find other accommodations for my mother in a short period of time. The staff that provided direct care to my mother in the time she was there were very kind and compassionate.

I felt like most of the staff was not educated enough to care for memory care patients. Maybe they were understaffed . I found feces in my mom's laundry , she smelled quite a bit, not enough time encouraging her to do things, or even spend quality time with her. Missing clothes, and bedding, all the time. Annoyed when we would ask for simple things( glass of water). Her room smelled, floors sticky. This is NOT how I wanted my mother to spend the last months of her life. I will never get over the guilt of placing her there. [name removed] was the only person there who showed an ounce of compassion. And we are still getting a bill for $[removed]. I have called 2 times to find out what this charge is for. Still waiting for the explanation, and they keep sending the bill. Please do not recommend this place to anyone else.

Let me start by stating that I do not have a public complainer personality and this is all based on my interpretation/opinion of the facts. My father was in memory care: The brochure I received advertised 24/7support from staff with extensive dementia training. From my experience, such was not accurate. Instead, management, unilaterally elected to immediately force very expensive 24/7 third-party care on my father with extremely little notice and without a caring effort to work with us find to locate an alternate facility. The immediate cost increase essentially added $[removed]k to our rent. I can only surmise Atria management knew such rent increase would force us to relocate. Extremely unethical and unprofessional - certainly not compassionate. I also question why there were many emergency vehicle (ambulance/fire truck) visits almost daily to the facility. At the memory care facility to which my father re-located, we never saw one emergency response vehicle. Something is wrong...

We have unfortunately had to make the tough decision to move Mom out of Atria Memory Care. We have had multiple conversations with the leadership at Atria, to discuss our concerns about the staffing level in Memory Care. Per Atria, they are compliant with state law. In [date removed], mom fell and broke her hip. "Resident had unwitnessed fall in the dining room. She fell under the table". So, I contracted with a private caregiver to help with mom's needs, due to the "unwitnessed" fall. In [date removed], she fell again, resulting in a head injury that required 5 staples. "Resident had an unwitnessed fall while in the supervision of private caregiver contracted by RP." RP: responsible person After breakfast, our private caregiver left my mom in a chair in the main living area. Mom fell, the caregiver came back, found mom on the floor - picked her up, put her back in her wheelchair and took her back to her room. No Atria staff witnessed any of this. This confirmed our concerns.

Not worth the money, don't like the level of care they offered or the services are Not sufficient for the cost.

This facility does not offer true hospice care. Staff were NOT forthcoming for people coming in about this. They really want you to move your loved one out. The staff was not always friendly or willing to engage with family members. I always had the sense there was info we were not being told. They do not staff well for higher levels of care - but tell the family to hire their own support.

Better attitudes among the staff, admin staff rarely returns phone calls, more variety in activities with assisted living....they play Bingo every day!!! They told me there would be outings but none so far. When the activities director is out or off on some days, there is rarely anyone to take over. My father isn't happy there and wants me to look at other places. The things we were told while touring and visiting several time is a rosier picture than how it really is....assisted living is the stepchild of the facility. Independent living is by far their main concern!

Upgrade the apartments. They have never been upgraded, but they significantly raise the rents. When I was there, the food was always cold even in the dining room. The vegetables were always cold and not cooked well, either not cooked enough or cooked too much. The staff were cold and could actually be mean if they didn't like you - they were always looking for a reason to tell you what you did wrong. Maintenance never finished a project/repair in my apartment. My housekeeper was great, but they wanted her clean my apartment in 15 minutes which was so unrealistic. I did love most of the residents!

Within a week of moving into her apartment at Atria Mom had water in her apartment. Overtime the apartment got wet-carpet and walls. Her bedding was slightly damp and dissolvable pills were dissolving in their original containers. After several months of complaining (and showing them her dissolving pills) she was moved. I was informed at 8 pm on a Friday evening she would be moved to another apartment but she had to be moved by noon the next day. Atria did have two maintenance men move the furniture and big stuff, but I literally moved everything else in about 3 hours. I learned of a new facility about that time, so I started looking. Overall the staff was very nice and helpful during Mom's time there. She did complain that the food was very salty. I was just very frustrated they could not solve the water issue. Turned out there was a crack in the mortar in the exterior wall by the foundation of mom's apartment. Their maintenance man, [name removed], (who passed suddenly a few months ago) was wonderful! He kept mom calm and helps clean up A LOT!

Beautiful grounds , pleasant interior and being told that Atria offered activities for those of us still quite independent, which turned out to be quite an exaggeration. Fellow residents were terrific but I was very disappointed in Engage Life and poor quality of food.

They promised me that if my mother got worse that they could provide her with the proper care. Now that she needs more they tell me I have to find someone. I'm probably going to be moving her out soon to a place that is better suited for her.