Atria

My sister is not going to stay at this community permanently. She went from rehab then came to this community for her respite. I live in another state and as far as I know I think she has had a few good meals and her room is on the 3rd floor. This was intended for a temporary stay.

The staff could be more receptive to the care of the residents. The communication with the families about our loved ones care needs could be better. The community is kept clean and well organized. The meals are very good there are no complaints. Activities are offered on site for the residents. Overall it's a good community with a few things they could improve on.

The tour guide was knowledgeable and answered all of my questions. Unfortunately financially the community was very high. They did have a clean place with wonderful staff. My questions were answered. Activities are offered on site and of site for the residents. There are also other amenities that are offered one of them is that they are pet friendly.

The facility is great, but there needs to be more organization at the higher level. Once you are a resident you need to be given information, for example, about how the medication works, who to call if there are issues or questions, when laundry day is and what you need to do about linens. There needs to be a bit more responsiveness to questions as a new resident. The kitchenettes are NOT set up for seniors. Cabinets to high and no counter space. Aids are great and staff is very kind. Could work more with the vision impaired

Our experience with this community was nice, my mother was here for about a month. It is a pretty well-kept community, for the most part everything is nice and clean. The care staff was good. There are great activities offered, they have a movie theater in the community for the residents. I will say that there aren't really a difference between the independent living and assisted. The food is excellent. Overall it was pleasant experience.

I took a tour of this community and it looked nice. I did not get a chance to try the food. The people that I passed in the hallways seemed nice. The tour guides were knowledgeable. It was just a little to high price for what they offered.

Everyone is very friendly and makes my Mom feel at home

Very friendly and helpful. Nice environment and my Mom is happy there

It has only been a month but so far Mom is as happy as one can be who can no longer stay in her own home. Everyone is friendly and helpful. Our only complaint is the "welcome" package did not contain some pertinent information: hours of the restaurants, schedule of activities, no one showed her where her mail box was nor got her a key for it. The place is clean (barring construction stuff) and the food is good. I am sure that once the trauma of the move is over Mom will find her place in the social network and star enjoying herself.

My ex-husband is at The Patrician. It has it's good and fair times for him.....although he would be a challenge for any place to completely please. So far, this seems to be a good place for him. He has been there now for 6 months or so. W e like that it is a by the month place which has made him feel he is not permanently placed somewhere he might not like so much and has too much invested to move.

My mother is staying here, she does experience depression due to the changes in her life, and from basic mental deterioration. The head nurse is very helpful working with me to balance out mom's moods. The staff is friendly, I feel there needs to be a higher caregiver/resident ration as she also needs extra self care help. The food is very good from the menu. The 'daily meals' are adequate, if veggie consumption is priority, one needs to be mindful, as they tend to slack in that area with the pre-selected choices for the 'daily meal'. If your loved one is mostly self sufficient, this is a good place. The crafts are ok, keeps them busy

The staff seems genuinely caring and concerned for the residents, however my mother has only been living here for a little over a month and she is still adjusting to the concept of 'assisted living' versus the 'independent living' community from which she came. Over the past few months there have been some management changes, and time will tell if this has a positive or negative impact on the running of the community. I've attended 2 family functions to date, and the family members of other residents have expressed strong satisfaction with the care provided to their loved ones. The points of contention for me to deal with right now are: laundry snafus which have occurred 2 out of 5 weeks, inadequate mentoring to acclimate my mother to the offerings of the community and management's failure to include me in the 1 month assessment of my mother's adjustment to the community. As with many communities, I'm keeping a close watch on the advertised activities vs. what is actually taking place on a consistent basis, along with the quality of those activities. Promises made during initial visits and what is on calendars and brochures can sometimes be overzealous compared to what is being delivered. I will be keeping a close eye on the environment and my mother's reaction to living here. I will be looking to post updated insights of mine in this forum in the near future.

Atria Chandler Villas is okay. I wouldn't say that they are the best but they are not the worst. They need to improve their facility maintenance type items. My grandmother requested a screen door and it took forever for them to install one. There was also a latch that was broken and they haven't fixed it yet. There needs to be more consistency with the caregivers that come dispense the medicines. It is a hard enough transition for my grandmother and just as soon as she gets used to someone specific and their schedule they leave and someone new comes in. It seems like there are too many different people coming in and out. In general though the facility is nice.

There was singing going on that drew a crowd and everyone seemed to be happy.

So far so good seems to be plenty of activities the staff seems fine, we have not had any issues we barely been there for 5 weeks nothing to complaint about.

I found Atria Chandler Villas to be a great beacon of hope for my loved one. Costs are reasonable for the amount of amenities and activities they provide. Very welcoming and food was a delicious! Friendly staff and happy with our decision.

We fell in love w Atria Palm Desert right away. The friendliness of the staff that felt natural, not forced. All the residents we chatted w were happy, friendly & open about the place when asked about their experiences there. My mom has been there 12 days & has enjoyed it from day one. She is eating better & getting involved w the daily activities & meeting new friends daily! I was concerned she would stay sedentary like she was at her house, but it's been quite the opposite, & I am grateful. The food served is really good. (Although I must ad, they must have a new chef as on meatloaf night I heard quit a few comments that it just wasn't as good as so n so's meatloaf.) My only drawback from 5 stars is the cable TV issue we are having & they don't have her name at her front door yet. I myself have talked to the cable co when Mom was told by the maintenance guy "what she has is what she gets!" I have the same cable service plus chkd with cable co myself & found out the missing channels do come as part of what's paid for. This issue isn't resolved & the channel lineup the front desk hands out is a year old & not accurate. I will get my mom her channels! Central air in each room w their own control is a plus. This Atria is smaller in space which to me is more intimate for being social & not extra floors to get lost & scared. The residents are elderly, get confused & easily out of sorts & this place helps to establish a secure feeling. I am a "hands on" daughter. My mom wanted to downsize but has early Parkinson's so needed lots of help moving. It's been a very smooth transition & I also do some activities w her. This so far has been a wonderful change for her.

Overall, Atria Willow Park is a good place. The current residents seem to be happy and have good things to say about Atria. The food is adequate. There are multiple activities with many of the residents participating. The apartments are small with only one small window located in the bedroom to give sunlight. For those apartments around the atrium (all the way up to the third floor), there is a noise factor coming from the many activities that take place in the atrium, i.e., happy hour/music, bingo, exercise.

What sold us on the complex was the W/D in each unit. In a prior property there were communal W/D's that were either broken or residents forgot to take out their laundry. Also, the walk-in closet, bathroom storage, and bedroom size were all selling features. Mother's main issues now are: not having staff to draw her into activities, they seem to leave that to fellow residents, which is not working, in her case; and the dining room has a strict dress-code, which does not match her personal taste.

Clean, comfortable, attractive, and friendly. However they do not deliver any medical services. At all. There is NO medical care here. And their communications are abominable. Nobody knows anything, not even about their own policies, and you get a different answer about services and pricing depending on who you ask. However, it is a lovely environment at a good value if all you need is room and board and some basic assistance, such as incontinence care.