Atria

Liked how it is in walking distance of things to do. Staff is nice . Food is good.

There have been a few things here that haven't been the best, things I have had to bring to their attention. They have kind of stepped up their game after a few complaints. So they have been responsive. I have eaten here with my dad, and the food is pretty decent, it's not bad.

Staff is very good and receptive. It would be helpful if they gave you a list of who is in charge of what if you need to call with a question or request. My mom's room has lots of natural light. One negative is there seems to be no outdoor space to be outside except for right in front of the building. Would be nice if there were a garden area -

I think she is not as happy as she was hoping to be. They seem to have gotten away from their concept of independent living. There seems to be more residents that are assisted living type residents, with aides and much more dependent, than any other place we saw. One of the reasons we chose them was that they have a more reasonable price. It's clean but they have gotten away from what they could have been as an independent community.

The community was a very nice place well equipped to care for the residents. It was always clean, and the staff was both informative and offered a lot of feedback that was helpful to us as well. There were an abundant variety of activities offered to the residents, getting them to be well engaged and keeping them active as well. Although the food was great, the dining room experience was the only negative aspect I found here. The service was very slow on more than one occasion, and it was not serviced very efficiently, leaving many to complain, the staff was often short or running behind.

I did feel that there was a lack of information that they provided me at orientation. Also, I got a large bill and it was not itemized, so I am not clear exactly what I am paying for. I am sure I can get an itemized statement, but I have to go through a payment processing company that they use, so that's a hassle. The facility is very very clean, and they made mom feel very welcome right away. They also have a lot of really good activities going on. So there are plenty of positives and overall it has been a generally positive experience, just a few administrative things that I feel they can improve on.

Their attitude is impeccable for the most part. The place is immaculately clean. The people there are very nice. They are not always consistent in how fast they respond when there is a need. The place at Atria Center City is very nice. It is incredibly pricey, and I am not sure if I feel the value is there. They definitely provide a lot, but for the money... But then I know that all of these places are not cheap.

We looked at many places for our Mom after getting lots of advice and opinions. Casa was the first place we toured in this area and every visit to other options always led us back here. The staff is so friendly and kind and never make us feel like we are asking too many questions or bugging them. The administration has a very visible/accessible presence. There are always residents out and about in the Assisted living public areas, which is a much different experience from where our Mom use to live. It is so nice as she needs people around her. There are activities and many options for the residents to participate in. This was a very good choice for us!

The activities for the residents are the highlight of Atria. There isn't a facility that comes close to the mental stimulation that Atria has for the residents. The food is very good, one thing that the residents rave about. The Resident Relations Director has made a concerted effort to email the families a monthly list of activities and special events. The special events can be great fun. The down side is the housekeeping staff does not clean the rooms well. The amount of dust in the rooms is awful. Also the nursing staff can be rude and difficult to work with. The response time to an emergence can be 3 min at night which is not good.

She seems pretty happy. There have been a few complaints with the restaurant staff, and food. These are sit down tables where the waitstaff serves you, and they don't have enough waitstaff, so it can take a long time to get your lunch. They seem to have a lot of turnover with the waitstaff. They told us that if she didn't like certain things, then they would have the chef put something on the menu that she will like. That is not the case, they have a few other things like a sandwich or something but they don't add stuff to the menu. My mom is keeping busy she does dance classes, and exercise classes, and is in the library a lot too. It's a fairly nice and roomy room, we did like the room a lot. It's a little overpriced, in my opinion, but they are pretty competitive compared to the other places we saw. They were a few hundred dollars less. Everyone is friendly, and I don't have any concerns over cleanliness, however a few things have gone missing since the last time the housekeeper came, but we haven't been able to check into that yet.

I love my apartment and have met and enjoyed many independent residents. However, there is much that should be done to improve the food and the dining service. The pool was out of service for most of the seven months I have been here. The housekeeping service is not thorough nor especially willing to render the service advertised. The rental costs are more than they should be for the value received and we have been notified that the rents are to increase by 5% the first of the year. As this is far more than the cost of living increase and the price is one of the highest of all Independent senior residents already , this could very well demand a move by many of us. There is a lack of central communication. Many of us check on each other when we are aware that one has been ill, or in the hospital or needs just a small favor. This should be provided by the administration, but is not. The staff is friendly and the surroundings most pleasant.

We toured this community when we were looking into care options for a loved one. This place seemed nice enough overall, although I wasn't as big a fan of the layout of this community compared to others that we saw. It also just wasn't located as conveniently for us.

From long distance it was important that I feel confident my sister in law was taken care of. I feel she was.

We cared for my dad and step mom for 2 years, so I know the level of care required for them is extreme. Atria Del Rey has done admirably well in meeting the challenge. Both of my parents have moderate to severe dementia, that is the reason for having to place them in a memory care unit. It has been over a year since I was able to be with them there because I am from Northern California, so I can only say the staff on duty at that time were amazing, very dedicated and professional. My only complaints are management turnover, and the initial learning curve for understanding the needs of my folks. We tried to help make that transition easier for the staff but in the end they apparently needed to learn in their own way and timing. Finally, I must say that if you're thinking of placing loved ones in any facility, the best way to get good care is to participate in the process. Be involved, visit as often as you can and be an advocate for your loved one, and a cheerleader for the staff. Most caregivers really want to do a good job and they need all they encouragement they can get.

Atria Hacienda is a lovely community. The staff is friendly and most try very hard. The managers are very busy, but very friendly. There are issues here. They are issues that occur in most assisted living. 1) Do not assume that your family member is being taken care of if you drop them off and live your life. You must be involved on a daily basis to ensure safety and good choices. 2) the med techs make mistakes all the time. The managers are very defensive about it. They cannot respond to your concerns at times because they face legal issues. 3) If your loved one is not a "joiner" they can be isolated in their room watching TV. There are times when there are many "posted" activities that really just are promotion for the corporation. There are far fewer activities then one would be lead to believe. 4) as a person ages there are often gray areas when assisted living is not enough, but they do not need nursing care. You must orchestrate this yourself. The Atria can only do so much. 5) there are often gross blunders by an organization that should know how to do things. Example, calling someone who is alone who is known for having memory issues and then telling them that they have an appt. , or the many errors that occur when things are still done on paper that should be done electronically, like having the front desk text the med techs, or the kitchen staff with some important information. 6) The food is good, but how many people over 85 should be eating tacos, pizza, fried chicken, mac and cheese. etc. etc. There is no way to manage your loved one's diet at this Atria. If you do not actually go in and remove the pickle from the plate , or stop someone from eating the dessert because of the sugar, then there is no one there that can do it. Overall Assisted living can be a wonderful life. BUT you must manage your family, and the staff yourself, or you will have no idea what really goes on behind the scenes. This is the case every where. Don't drop your parent off her and expect them to be managed properly all the time. It is not the definition of what Atria can provide.

Not only is this a place with class and style, but the staff seemed to work well with each other. The employees were treated well and they in turn showed cooperation and respect for others. I like this "mutual admiration society" kind of feel in the place. I picked the Atria, Forest Hills because it seems a home that I wouldn't mind living in. I think they are activity-driven as well. I even met one of the doctors there and she was as conscientious as you get! I think I made a good decision choosing the Atria.

This place did not work out for our loved one, since she ended up needing more care than they could offer. However, the chef was the person who guided us on our visit took us around. His food was absolutely phenomenal!! The price was pretty close to the place we ended up choosing, too.

I think their menu could be improved, I think they put way to much sodium in their food. Their bases for gravies and things, not only contain a lot of sodium but MSG too, which really surprised me. I think the cleanliness and organization in the dining room needs to be improved. The activities that are posted get changed or cancelled often with out enough notice for the participants that show up. Often times they have had events planned, karaoke, or something, and machinery breaks, or a D.J. doesn't show up. I don't know if it's all Atria Larson Place or if it's the follow through, things just don't run smoothly and efficiently. The laundry room looks like they haven't been cleaned in years, things that are broken don't get fixed in a timely manor. They did promote a number of things when they were letting us know what the community had to offer that weren't entirely acurate. It's not a bad place, most of the people there are wonderful people. The concern and response of the people are good. Ron and Jill have been very good, and helpful.

Mom is happy here, that's all that matters. Personally, I think the common area bathrooms along with residents bathrooms could be cleaned more often than they are. The food is good and the staff is friendly and caring.

My mother refused to consider assisted living until she fell on ice near her mailbox. After a few days in the hospital and a week in a nursing home, we moved her to atria draper Place. Her one bedroom apartment is lovely with morning light and a view of the neighborhood. Everyone is very friendly, with many remembering my mothers first name. The residents in particular seem to want to make her feel welcome. We just visited her doctor for the first time since her move and she told her doctor the place is nice, the people are friendly, and the food is so-so. Coming from my mother that is high praise indeed.