Atria

The community hasn't been great for us. The staff communication is good. The staff is responsive to the families. I with the community had cameras to see our loved ones and the care of our loved ones. This is a small community. They are starting to allow visits inside the community for a scheduled time to see your loved one.

We chose Atria North Point at the time because the facility had an indoor pool, activity rooms, the people seemed to be more active than some others that we looked into. They also are pet friendly which was a huge deal for my mom. Her apartment size is great, she is able to fit her king sized bed. It has been incredibly difficult to get them to do all the things they promised during the sales process. I find myself on the phone with them all the time trying to get things organized.

This review is only during covid, we have not been able to experience the facility during non-covid times. I do believe she is safe here and I do not have to worry about her, but I am still doing a lot of the stuff that I would be if she was at home just due to covid. The medical staff are very friendly and empathetic and have been really good with communication. They staff are juggling extra calls, family requests, etc and I think they are doing the best they can and I do appreciate it. I would highly recommend it for the social aspect of it all, even though it is limited right now. We are excited for things to open back up so we can experience what the facility has to offer.

We chose Atria at the time because of the price as well as the activities that were available at the time. We also really liked the green space that they had. The staff here have been very kind and helpful. I have had a lot of contact with the director and he has been lovely, however their front desk staff we have had some issues with. I would tell others that if you choose independent living, know that if you nee ANY other care, you will have to source it outside yourself. Overall, I do think it is a very nice place and my mother seems to be happy here.

I'm not happy. They raised the rent by 10% after only 6 months. There was no warning. There is no entertainment, activities, or van due to the pandemic. The community is stating the fee increase is due to COVID. I don't understand why the rent had to go up activities and entertainment from the budget.

the food is not very good for the money we are spending, They seem to have an issue with turnover they have had 3 directors since august and I have been disappointed with the exprence. They have a plan for covid and so far it has been good

We have been having a lot of issues with them not doing things that they are supposed to be doing. They have a very high turnover of staff and management. Due to that there is not a good line of communication between everyone. I have to watch everything very closely and if I don't she does not receive the care she should be getting.

My parents moved in during covid so they have not gotten to experience everything. When we chose this facility I thought we would be getting more than we are actually getting. They have raised prices quite a bit since they moved in here. I would tell others to read the contract very carefully before moving your loved one in.

My mom used to be on the assisted living side but since then she has moved to memory care so it is hard to judge since we cannot go in. I would tell others that you have to be proactive for your loved ones if they are here. They do have a big turnover in staff and management. I do not think the value is there for the money we are paying right now.

I have not been able to visit due to covid

They offered a lot of good activities, we had prior experience with this community with the Alzheimer's care side, and our loved one more into assisted living. They had everything pretty good, and it was clean and nice. However in the beginning they made some promises that they did not follow through with.

The food is horrible, my sister sometimes has to ask what is this. They don't listen to my sister's dietary needs and serve her things she cant eat. I am having to bring food for her to eat. The staff was nice at first but they seem to have an attitude now. I would not recommend this community until the food is improved

My ratings are based on the time during COVID. This community looked better in January. We moved my loved one in March, and about 5 days later the community locked down for 10 weeks. We moved my loved one to California to be closer to us to assist with her care. Once a week they would get to my loved one's area to do activities. This was hard for all residents. Atria didn't give me a call back with any of my concerns. The community has only had one case of COVID, and this is because of the outside staff that brought it into this resident. I believe Atria has done a great job in only having no COVID cases. The food was horrible during the meal delivery. They are only allowing 4 residents in the huge dining room due meal time. I wish that during the warmer weather they had outside activities and entertainment for residents.

The middle of a pandemic is not a good time for evaluation. Our meals are cooked, our rooms are cleaned, our laundry is done. We can't socialize with one another, much less with outside friends. We can't get haircuts. However, our state of health is cared for in the staff with whom we can have an occasional word, are all fantastic, caring, and personable.

The community went on lock down after three weeks of my loved one moving in. It was difficult to get a good assessment of my loved one's health. I'm not sure how they are managing now. The period my loved one was there, was a difficult time due to COVID.

My loved one says that they aren't treated well, and they think the community is a crazy place. This causes frustration for my loved one. The staff that come in to check on my loved one, my loved one gets agitated and feels confused after the staff come in. Atria Covina is still on lock down. The community hasn't communicated with me about new changes with my loved one, or within the community, such as the hair salon being opened again.

I moved my loved one into this community after a not so nice experience at a prior community. I talked to Atria about the laundry of my loved one. They cleaned my loved one's apartment and did her laundry weekly. The food was fine. They prepared good food for the residents. The director of this center was fake friendly. The Director was all business, and put a fake smile on her face. The Director called me one afternoon, and was abrupt about needing my loved one due to her getting out of the community. They only wanted to allow one person to come into the community to pack my loved one's belongings up. Once I asked I asked the Director if they wanted to pack up the items and the director went silent. The Director wanted to keep my loved one's money for not giving two weeks. The Director went into business, and said it doesn't work that way. She acted like she was doing a favor to even get an amount for the amount of money to be refunded, and that wasn't even for the full price. The Care Manager seemed to be competent, and nice.

I would tell my friends that it is good place to live in. This community is more for those that are independent that those who need more assistance. The food was good. The room was a little outdated, but it was a nice size. The director at the end of my loved one's time there, than the one that was there when my loved one moved in.

We chose Atria Center City because it was close to my brother. My mother is in a one room apartment with a bathroom, it is adequate size. My mom is not a big fan of the food. I would want people to know who are looking into Atria to read the contract carefully and understand what the expenses are really going to be. I would recommend this facility depending on your financial status and if you are mobile.

I would want people who are looking into Atria to know that it is a nice looking facility. Most of the staff members are very nice here. I am having some issues with the lead nurse, I do not get called back after I call her which that is very important to me. The room sizes are good compared to some other places we have seen. The food is fine from what I have seen. I would recommend this facility with reservations.