Atria

Staff was friendly and helpful. Residents I observed seemed to know and like the staff members. Atmosphere as bright and cheerful.

Very good, the food is excellent! The only criticism is getting my mom to have less accidents over the night. We are supplying all of the parts but we were given an extra care charge of $[fee removed]/month.

This was a good clean facility with nice people who worked and ran the place. One common area was being repaired due to a sprinkler system break but it seemed well under control. We didn’t choose to go here due to another facility not having this issue and seemed to be a bit more comfortable.

Good staff, clean and bright over all. Nice people. I would highly recommend Atria. My only complaint would be that staff wasn't always great about getting back to me in a timely manner to answer my questions after I got mom moved in.

These questions are hard because I moved my dad back home to get 24/7 care. He absolutely hated being there. I believe it's a good facility for the right fit. My dad is in the tween stage of dementia and he needs more companionship with people closer to his stage of dementia. He's in a very difficult phase right now and memory care was just too confining for him. [name removed] the director of the Guided Care was great. I wish I had known more about memory care before I moved him into the facility.

Everyone is very welcoming and friendly. There have been many changes in staffing, including 4 changes in culinary director in the 10.5 months we've been here. The food has been the biggest issue.

There are areas to sit outside and enjoy the sun; unlike other facilities, no "old people" smells; meal options: the Grille, the main restaurant. A suggestion would be to have one "point person" for questions a family member might have.

One issue I believe could be easily fixed would be a better orientation. The folder is good but a one on one orientation would've been very helpful.. I would definitely recommend Atria. That was one small recommendation. This is what Mom says to: "The staff is friendly and very on top of their game and the chef is even better" if Moms Happy, I'm happy

Had fancy setting. The first few months were good. My husband would not participate in anything. He was in the memory unit. He had no bladder or bowel control. Combative toward the aides. Fell and in a hospital. Took him to [community removed]. The surroundings were modest as was the food. The director and aides were fantastic to him. Kindest nicest people. They were amazing.

Staff was friendly. Facility was clean and had no bad smells. My father in law said it had a homey feel.

The facility and staff were all great and the residents were friendly, too. We liked the campus layout and the individual units were clean and bright. A very enjoyable tour!

The facility is well managed; very clean and kept up nicely. Although it's been around for for a while. It doesn't look worn or weathered. The staff is always engaging with residence and friendly. They remember names and engage in meaningful conversation office. Staff is extremely helpful and go out of their way to make sure you have all the information you need to make a decision.

The staff- 5 out of 5. Aides, wait staff, maintenance, front desk, drivers. Administration- 4 out of 5. Always friendly, happy to see you, but not always easy to get a hold of. I would recommend Atria Cutter Mill to other families

Room is nice. Not perfectly clean but good. Staff is kind but the cleaning people will not get involved in everyday care, such as tying a shoe or helping get on socks. Of course, they are told not to. I imagine it is some kind of liability issue. The trouble is the next level of services that would enable such assistance does not include most doctors. Additionally they work with one pharmacy and all prescriptions must be funneled through them to be distributed daily. Overall, mom was fine there with plenty to do until her medical needs grew. Food is good. Best part is entertainment staff and quality of activities.

Much bigger than I thought, most of the people who live or work here are. Friendly, dinning room service is good as well as the food,

North Point has been pretty good so far and mom's been there for about 3 weeks. I thought the greeting and having someone help her to acclimate could have been better but things are going well now. Mom is definitely starting to get a rhythm with other residents and the closeness of so many doctors and stores etc has been a bonus too.

Staff is very friendly and recognizes every resident. Food is very good. Lots of activities for social interaction in "Assisted Living"

[name removed] was very interested in [name removed] as a resident. She listened to all 3 of us (son [name removed] , daughter [name removed], & me) while [name removed] (son) stayed with [name removed].

Every thing has been good the staff is nice and polite all the time. The new chef is much better. My only issue happened when mom had some teeth removed the hoops I had to go through to get the proper dosage of medicine given to her. Don’t get me wrong they have been great.

Atria is a lovely place for high functioning people but not for anybody needing extra instruction or guidance to activities. I was lead to believe there were "ambassadors "living there that would initially help get [name removed] get acclimated. That was a pure fabrication! Any help provided was paid for @$[removed] an hour. Staff was great and the food was decent. I wish it could have worked out