Atlas Senior Living

We've been happy overall with Thrive. It took a while to understand all the procedures, rules, and how to get things done but now that we know those things we're able to work within the system well. They could use an onboarding guide or something to tell the family and resident how to check out meds, get laundry done, get seen by resident doctor/CRNP, etc. Staff and food are great and my Mom is very happy with both. Meals have two mains choices and the food has always been very good. Lots of activities during the week but that goes down to just a few on weekends and holidays. Facility is nicely appointed, and pleasant. Apartments are also nice, large baths and closet. It's not a big place which is a plus - easy to navigate. Price is competitive for the service level.

1. Overall experience -4, there have been some hiccups along the way but they have overcome most of them. Staff turnover, and mid level management issues have been the worst. 2. Cleanliness -3, went for an extended period without a cleaning staff. Other staff filled in from time to time but did not maintain rooms as they should have been. 3. Friendliness of staff -4, majority of staff is very friendly and personable. 4. Quality of care -4, don't care much for the way seeing their doctors is arranged. Use a company out of Birmingham and they are only available once a week. 5. Meals/Dining -4, Meals are good on the most part. Could use a bit more variety. 6. Activities -4, they try hard but it is difficult to find good activities for Memory Care residents. 7. Value for Cost -3, I know things are expensive these days but over $[removed] a month seems exorbitant. The management of Monark Grove has changed three or four times in the two years we've been there. Because of that there has been a lot of inconsistency in all the rated areas. From what I've seen, Monark Grove is much like other assisted living facilities, only newer.

Definitely the cleanest brightest memory care in town. I think rooms could be cleaned more often. Food is overall good but some items are hard to chew ( frozen chicken fingers with hard breading). Few people would eat them just a waste. I think the staff truly cares about the patients. Had issues early on with medications which has finally gotten corrected. Rebecca with a place for mom was wonderful to work with. Was a huge help in the decision making process. Made it easier on me to know i was making a good decision.

Overall I like the activities they have and my mom is happy. They get a 5 for cleanliness. Once or twice I've smelled an accident but it's always clean, considering who/what they deal with. The staff at Memory Care have always been super nice. There was a nurse awhile back who was irritable but she is no longer there. My only complaint would be that it is very hard to get answers from managers and there is so much staff turnover that what one person says doesn't hold for whoever follows them. Quality of care- good. The people actually caring for her are tender and kind. Not always the smartest, but they really do care for her. Also, mom is supposed to be on a low salt diet but is not. I've realized that just is not going to happen. I'm ok with that because I just want her to be happy in her last yrs.

The leadership there now is not nearly as good as it was when we moved my father in. They have trouble keeping good staff. It is a very beautiful environment. They encourage family visits and help to that end.

I live 4 hours away so I am basing these numbers on my loved ones reactions and experiences. My loved one had a rough time adjusting but has settled in finally. My loved one loves the caregivers, the food, and when I have been there it's clean and inviting. I rarely see the administrative staff so that's a hard one. But overall, my loved one seems content and they take good care of them. I am mainly pleased with the setup, 2 caregivers for 12 (at the most) residents. More one on one care. And it's almost like a house. My loves one thinks they are at her home most days. It really is a nice place!

Overall the place is nice and clean. Staff are friendly and accommodating. First week didn’t go well as it almost seemed like they weren’t prepared for my parents to move in. Everything was worked out and my parents are settled in and happy. They keep busy with activities and engagement.

The facility is wonderful. They made a statement that you have four places to choose from to eat. That is not the case. You can order something from the Bistro or eat in the dining room. I haven’t enjoyed the food in either place. I took about two months getting familiar to the activities and learn to come and go when I want to. I had been in an assisted living facility for a couple of months and had a tightly, regimented schedule. I also enjoyed feeling I could do what I wanted, when I wanted to.

There is always room for improvement, and the first 4 months have been a transition period for Mom and all of us. The ratings have improved for us this past month. When they say "light cleaning of rooms, they mean it. I feel they could do better. The Med Techs are all sweet, but they need more training when it comes to the administering of eye meds (most important in Mom's case). Mom does not participate in activities other than Sunday church service due to her blindness and hearing issues, but I do see a lot of residents participating and looking forward to it. Everyone is super friendly and we are very satisfied with how Mom is being taken care of there. I would highly recommend the Madison at Ocoee to anyone in need of assisted living.

I think consistency and continuity of staff is very important. The facility is doing ok with this but would like to see more effort in this. I would also like to see more cultural and ethnic diversity in food choices and activities.

The staff I've worked with are kind and helpful. My father doesn't need much help so he doesn't make use of a lot of the amenities offered. The transport to the doctor is super helpful! Medication has been an issue, but we manage it now rather than having the facility do it.

I would recommend this facility to a friend- yes. I think I would recommend additional staff in the memory are unit. Staff does not have enough time to meet the needs of all even though they do their best.

things are OK however money has been gone missing along with laundry that has never been returned. They don’t seem to care or have an apology for it. It’s just the way it is Attitude.

The people at Legacy Ridge were super nice and they went over and above to help my Dad. They were short staffed and therefore suffered with responsiveness and such but otherwise, a good experience. I would recommend!

Overall the community was a very positive experience.

Food quality varies so much. My folks end up eating out or cooking. Not worth the value of 25$ they assign for meals. Marketing told us several things that weren't true. Examples: told us the hair salon was open and available 5 days a week. Told us Dr on site for any appointments a resident may need. Actually a nurse practitioner 2 days a week. And only if the NP is in your insurance network. Concierge service to help get groceries etc to apartment. Not true. Over my parents like it. They say it's too much trouble to move. It's a great location with doctors and shopping close by. Facility is lovely and apartments are great. Response from leadership about resident issues can be non existent.

The only thing I think they need as an improvement is a call button at the entrance and at the Memory Care section for visitors.

The cleanliness of the facility and the friendliness of the staff members/residents is what really stuck out abut Legacy Savannah Quarters and was the main reasons we chose them over other places we looked into. I highly recommend them to others.

They staff is extremely caring, warm, friendly and dedicated. The staff knows their residents very well. They spoke about the diversity of the staff and residents and the attention they put into each resident.

My experience was reasonable and I like the friendly staff. They are short handed, so there are problems getting laundry done weekly. Problems reported on move in day about 6 weeks ago have not yet been repaired. The staff is attentive to residents needs, again, I believe they could do more with appropriate staffing.