Artis Senior Living

Things are going pretty well since my loved one made the move to this place. The facility is brand new so they have their flaws currently. The food is served cold and they are short staffed. Also they staff has not learned their routines yet and are still getting used to the place. The complex is nice and well taken care of but the care could use some work.

We went to this community for a tour. The memory care unit is what we saw. They showed us a room. you opened a door and there was a bed and a bathroom. It was not like an apartment. They showed us how she could not get out. It was a very secured facility. They did all they can for the tour.

This facility is designed with 4 neighborhoods ~ each with a theme and nicely decorated. (Beach ~ Victorian) Each neighborhood had its own dining room and gathering space. Each single bedroom has its own toilet, but the shower was down the hall and shared by the patients in the neighborhood. (I didn't care for this set-up because older people can have infections or accidents.) The staff was friendly, informative and answered my questions. There was an enclosed back yard with a path for walkers or wheelchairs. From what I saw everything appeared to be well maintained. It is a nice place, but not the place for us.

We toured this community for my mother in law and her needs. The community looked nice and well maintained. The staff was kind and friendly. I didn't think this community would be able to provide the type of caring my mother in law needed. It was a good tour, this is a nice community.

I toured here when I was looking for options. It looked very nice, but they weren't opening before I needed to make the move so we didn't choose this community.

Excellent programs, middle of the spectrum, very clean.

I liked this community a lot. The one draw back was that I did not like the accommodations. The room itself was really tiny and sterile feeling. The lady I met with was very confident and knowledgeable but I just felt like the accommodations were very stark.

This was a nice community, and they had a gym and more. I wouldn't mind going here if it was me. But for my loved one another community worked better.

Having the outdoor area is very nice. The rooms are always clean and the food is adequate. Staff is friendly and seem to care. No imagination in activities. They do not try to tailor the activities to the functional or interest level of the individuals. Not enough aides to help residents with activities or even bring the residents to the activities. Very little encouragement for the residents to be more engaged. There is a "let them be" attitude. Maybe that is what some people think is the best. But I believe the more people are engaged the happier they will be.

My father was in the memory care unit. They didn't provide the necessary supervision to manage the unit. The direct care staff were kind, and helpful, but the overall supervision was not properly staffed/managed to match the needs of the unit. Only recommended for higher functioning people. Lots of great activities and very pleasant environment with good food. Not good fur higher needs individuals.

Most of the care givers and administrative staff were very friendly and kind people. The main areas of the facility were well-kept and clean. My mom's room was always dirty, floor not swept, bathroom not clean, dried feces on toilet, floor etc. They were supposed to clean the room and personal bathroom 2x per week but that isn't enough when you have dementia patient who has issues with hygiene and cleanliness. These types of facilities are extremely over priced and Artis Senior Living is no exception. Within the first year our monthly rate increased by [fee removed]. Per month (not per year)

Extremely high turnover of employees. Inability to spend significant time and attention on individual patient issues. My and became a high fall risk. They were simply unable to attend to the care needed to avoid falls. Significant turnover of nurses and administration. And executive directors. I do not recommend because of high staff turnover turnover of executive directors, critical nurse personnel and other administration and management, lack of attention to high end, care, etc.

These scores are overall scores. Of course they are going to vary on a day by day basis as well as the staff you deal with. There are some staff members who are EXCEPTIONAL!!! Always go above and beyond. As far as places go - I think Artis is top notch - of course there is always room for improvement

People/ friends have asked me.... I said it was " great"...I like this area! I like the LakeView area.

Everyone is very nice, patient, and helpful at Artis Senior Living of Evesham. Overall, my loved one's experience at this facility has been pretty good. The housekeeping is good, linens are clean. The move in was easy. I would recommend this facility to family and friends, except that the provider that sees the residents never calls the family to give updates.

What we like most about the Artis Senior Living of Mason is the staff team. They are very kind and friendly. I would like to see his personal care be better. I would also like to see more outings, but overall it has been a good place for my dad. However based on the experience we have had so far, we would recommend this community to other families.

The facility is clean. The care seems decent but I know it's very hard to find top-of-the-line care people I've met are kind I live in California and it is in Chicago so I don't spend a ton of time there.

I have no idea what the food tastes like and my mother can never remember what she eats. I have concerns with the facility doctor billing unnecessary blood tests. I have cancelled all future physical therapy visits because I have no idea what they do and my mother can't recall ever attending a session. I requested some Kleenex for my mother's room and it still was not delivered after one week. Her laundry basket disappeared the first week she moved in and has never been recovered. Have no idea how her laundry is processed! She is missing shoes. Tells me today that someone else was in her bed awhile back. There is a great lack of communication between your employees keeping me informed of my mother's life and needs.

Artis is a good size community. It has a great location. They have a different way to deal with memory care residents in assisting in interacting with each other. This a good value. They are supposed to be assisting with medication management, housekeeping, bathing, and more for my loved one. Trivia, exercises, and more are some of the activities available for the residents to choose from.

In the beginning there was a lot of personal attention given to our loved one, the staff were very good at keeping up constant communication, and the food was very nutritious. However after awhile covid did impact a lot of things, the communication started to change, there was a big lack between the staff and residents, and staff to the families. We would get conflicted information from the hospital workers and the community staff which was a concern, and we ended up having mixed feelings and loosing trust. We understand it was a difficult time for everyone, but you just have to make sure you are there all the time.