Artis Senior Living

For the $[removed] a month it costs, an amazing amount of things are not provided for the residents. No wheelchairs or walkers. No soap, shampoo, depends, etc. There is very very little exercise or physical activity and no actual physical therapy. There is no TV or radio in the rooms. Disabled residents do not ever get outside unless a family member takes them out for a push in the back yard. Laundry is done once a week at best, so the residents need at least 3 weeks of clothes to get by. Laundry labels are not provided. Other residents clothes showed up in her room all the time. Her eyeglasses were frequently misplaced or broken (she had angry outbursts regularly) Any found glasses went into a bag one nurse kept and were never returned until I made a fuss, at which point 3 of her pairs appeared. The rooms were not really secure, and left unlocked when she had to go to hospital several times. At the end the staff "lost" her rented wheelchair and all its accessories simply by taking it to the basement and not telling anyone. This is a mid to late stage memory care home, where dementia patients live out their last months. It's not a nursing home. So maybe none of this matters. But I found the room staff to be rather slack, though they were always nice to me. And they did keep her clean and dry. Her last months of life were very stressful for me so maybe Im being too sensitive. Overall I give the place a B-.

My father was in the memory care unit. They didn't provide the necessary supervision to manage the unit. The direct care staff were kind, and helpful, but the overall supervision was not properly staffed/managed to match the needs of the unit. Only recommended for higher functioning people. Lots of great activities and very pleasant environment with good food. Not good fur higher needs individuals.

Most of the care givers and administrative staff were very friendly and kind people. The main areas of the facility were well-kept and clean. My mom's room was always dirty, floor not swept, bathroom not clean, dried feces on toilet, floor etc. They were supposed to clean the room and personal bathroom 2x per week but that isn't enough when you have dementia patient who has issues with hygiene and cleanliness. These types of facilities are extremely over priced and Artis Senior Living is no exception. Within the first year our monthly rate increased by [fee removed]. Per month (not per year)

Extremely high turnover of employees. Inability to spend significant time and attention on individual patient issues. My and became a high fall risk. They were simply unable to attend to the care needed to avoid falls. Significant turnover of nurses and administration. And executive directors. I do not recommend because of high staff turnover turnover of executive directors, critical nurse personnel and other administration and management, lack of attention to high end, care, etc.

These scores are overall scores. Of course they are going to vary on a day by day basis as well as the staff you deal with. There are some staff members who are EXCEPTIONAL!!! Always go above and beyond. As far as places go - I think Artis is top notch - of course there is always room for improvement

People/ friends have asked me.... I said it was " great"...I like this area! I like the LakeView area.

Everyone is very nice, patient, and helpful at Artis Senior Living of Evesham. Overall, my loved one's experience at this facility has been pretty good. The housekeeping is good, linens are clean. The move in was easy. I would recommend this facility to family and friends, except that the provider that sees the residents never calls the family to give updates.

What we like most about the Artis Senior Living of Mason is the staff team. They are very kind and friendly. I would like to see his personal care be better. I would also like to see more outings, but overall it has been a good place for my dad. However based on the experience we have had so far, we would recommend this community to other families.

The facility is clean. The care seems decent but I know it's very hard to find top-of-the-line care people I've met are kind I live in California and it is in Chicago so I don't spend a ton of time there.

I have no idea what the food tastes like and my mother can never remember what she eats. I have concerns with the facility doctor billing unnecessary blood tests. I have cancelled all future physical therapy visits because I have no idea what they do and my mother can't recall ever attending a session. I requested some Kleenex for my mother's room and it still was not delivered after one week. Her laundry basket disappeared the first week she moved in and has never been recovered. Have no idea how her laundry is processed! She is missing shoes. Tells me today that someone else was in her bed awhile back. There is a great lack of communication between your employees keeping me informed of my mother's life and needs.

Artis is a good size community. It has a great location. They have a different way to deal with memory care residents in assisting in interacting with each other. This a good value. They are supposed to be assisting with medication management, housekeeping, bathing, and more for my loved one. Trivia, exercises, and more are some of the activities available for the residents to choose from.

In the beginning there was a lot of personal attention given to our loved one, the staff were very good at keeping up constant communication, and the food was very nutritious. However after awhile covid did impact a lot of things, the communication started to change, there was a big lack between the staff and residents, and staff to the families. We would get conflicted information from the hospital workers and the community staff which was a concern, and we ended up having mixed feelings and loosing trust. We understand it was a difficult time for everyone, but you just have to make sure you are there all the time.

I felt my loved one was not quite ready for the care that they provide at Artis. It atmosphere felt gloomy to me. No matter what type of care you need, everyone is all together. It was just not the right fit, but may be a great fit for some people!

I think the concept at Great Falls is great, but they need to be more specific on who is in charge of what because that is a gray area. If they were more specific in those responsibilities and roles, the facility would run much smoother.

During our loved one stay there, an infection broke out and went throughout the entire facility. There always was COVID, and they had four pods with about 15 rooms in each pod. His pod had COVID, he survived it however some did pass. Our loved one had to go to the hospital and then to a rehab facility, and when he was finished they would not allow him back. We felt that we had been mislead. They did arrange for us to have zoom calls with him during the lock down who had Alzheimer's. Another thing that disturb us was once they said they weren't letting him back in, they told us to come grab his furniture. We grabbed wrong clothes that they bagged up for us, and they did not send him any clothing while he was staying at the rehab facility. We did not get any of his expensive clothing back. In addition they never offered there condolences once our loved one passed. We felt that the food was really inadequate, they served the same things. They said there was options to choose from but that was not really accurate. The activities directors were both so wonderful, and they seem to really care about the residents and getting them active.

For the most part everyone did their job and was friendly. The one person that you didn't get along with there, who was in charge of nursing decided that my loved one needed personal private care nurses, on top of the nurses for my loved one 24 by 7. The nurses on staff were to be taking care of my loved one. I had to let the community know that we would stop having the private nurses on a Sunday, due cost. My loved one died of COVID, and there were a lot of COVID deaths in this community. The health department stepped in to help clean up the community. If I had someone who was blind, I wouldn't take them there. They expect you to pay for private duty nurses, which is outrageous. This is a smaller community, and have enough people on staff to take care of patients. If they can't handle someone who is blind, then they need to say so, before you move in and pay the cost.

Initially, I thought this facility was the cats meow. Initially I was correct. But over time, I found care partners in laundry rooms and behind secluded areas on their phones. This means they were not attentive to patients who had fallen many times, of which my parent was one. Sometimes nurses even found it difficult to determine whether to send them to the hospital. The level of care had gone down considerably in our tenure there. Be aware, be alert and be present on a regular basis to ascertain the level of care is what you want for your parent. Remember that a dementia patient may not be able to give you all details and administration counts on that fact. Also keep your eyes on other patients while you are there. Talk to other patients and definitely find a way to get a video camera in their room.

This facility will not be opened until January 2018. Went to sister location in Boca. Was very clean with no smells. The staff was very pleasant and knowledgeable... they talk about individual activities geared toward each partient... I need to follow up and see what that means. Rooms were pleasant

A new facility, so they are adjusting to operation. Shortfall is personnel experience and activity coordination lacks some. Seems they need more experience to involve all residents in activities and organizing activities.

While looking for a facility for my Father I needed something close to a hospital and that came pre-furnished. This community is clean and they do a great job of offering a wide range of activities. They have things like music entertainment, churches that come in for services, crafts, and bingo. There is only one drawback that is very unfortunate. I don’t feel like their medical staff is up to par. My dad came into this facility with special medical needs and they didn’t follow the specific doctor instructions. Everyone was pleasant here but with his medical situation, it just wasn’t a good fit. I would recommend this community to people who are medically stable.