Artis Senior Living

Initially, I thought this facility was the cats meow. Initially I was correct. But over time, I found care partners in laundry rooms and behind secluded areas on their phones. This means they were not attentive to patients who had fallen many times, of which my parent was one. Sometimes nurses even found it difficult to determine whether to send them to the hospital. The level of care had gone down considerably in our tenure there. Be aware, be alert and be present on a regular basis to ascertain the level of care is what you want for your parent. Remember that a dementia patient may not be able to give you all details and administration counts on that fact. Also keep your eyes on other patients while you are there. Talk to other patients and definitely find a way to get a video camera in their room.

This facility will not be opened until January 2018. Went to sister location in Boca. Was very clean with no smells. The staff was very pleasant and knowledgeable... they talk about individual activities geared toward each partient... I need to follow up and see what that means. Rooms were pleasant

A new facility, so they are adjusting to operation. Shortfall is personnel experience and activity coordination lacks some. Seems they need more experience to involve all residents in activities and organizing activities.

While looking for a facility for my Father I needed something close to a hospital and that came pre-furnished. This community is clean and they do a great job of offering a wide range of activities. They have things like music entertainment, churches that come in for services, crafts, and bingo. There is only one drawback that is very unfortunate. I don’t feel like their medical staff is up to par. My dad came into this facility with special medical needs and they didn’t follow the specific doctor instructions. Everyone was pleasant here but with his medical situation, it just wasn’t a good fit. I would recommend this community to people who are medically stable.

There have been some issues during her first month that have me concerned. In fairness to Artis, issues will be or have been discussed and it may take some additional time to see if this is "the place for Mom".

My tour of this community was a nice one. I toured it for my mother and her needs. From what I saw the community looked nice and neat. The staff was kind and welcoming. They were very nice to my family and I. It was a good experience.

This is a nice community, and my tour went well. The staff was kind and courteous. My questions were answered, and they were informative as well. The community appeared to be well-kept. From what they showed everything was nice and clean. It was a pleasant tour, but this wasn't the place for my mother.

New place. Nice. Not fully staffed yet. Rooms were VERY small. Nice outdoor area for the patients to walk.

High turnover of staff, use of agency reduces continuity of care, poor communication of needs of the residents from caregiver to caregiver, does have lots of activities, food reasonably good.

Use to be [community removed] a caring loving memory care facility. My loved one enjoyed all the activities and staff. Since being sold and now operating as Artis of Palm Coast, the occupancy has gone from 64 to approx. 30. Residents that are wheelchair bound and require more care have been asked to leave, staff including nursing staff have left due to the new cold corporate atmosphere and expectations that go against their core values. The directors are never circulating, music no longer plays throughout. I will say, the 2 nurses that have stayed are exceptional. Activities are at a minimum. My loved one most days is sitting at the dining table doing nothing. It’s turned into lipstick on a pig. Sad to be living in this environment. Not sure what options we have for our loved one. So very upsetting and disappointing. Not at all what they tried to sell us on when they had the corporate meet and greet. It may look like a great place don’t let that fool you!

This is what they said to me after my Aunt who walked in with a walker and left 2 months later in a wheelchair. She fell 7 times there in that time frame. She wanted to get up but no one was there and she fell. They leave them in the “TV” room in chairs and walk away. Nice staff but as they told me “We really dropped the ball” with your Aunt. She was not walking or talking when I took her out of there. She is living back home with an aide and has started to regain some of her strength.

There were some really great aides. Areas for improvement: - the food was terrible. Nothing like what was promised during our tour. - my parent didn't always receive the correct meds. They ran out or forgot to give med on time. - management was not quick to respond to issues and lacked effective communication skills. - residents would sit for HOURS after calling the help button. At some point, my dad will likely need to return to assisted living. We will not send him back to Artis Lakeview

They aren’t as responsible in caring for family. Rooms aren’t cleaned, poor hygiene care, clothing is being washed with everyone else’s, thereby clothes are being misplaced or lost. Clothes are put on with other residents names. There isn’t enough staff to help with residents. They don’t take them out on outings. They’ll tell you anything you want to hear just to have your money. The building is clean, but go inside of the residents rooms, not moped or dusted. They don’t keep up with residents supplies, so that it’s doesn’t run out. This has happened a few times and it’s unacceptable.

The only assistance in this place is having meals prepared which are same over and over each day and hopefully once a week someone will clean your room. They don’t go above and beyond for anyone or anything. If you can’t eat on your own, too bad, problems in your room- too bad. Admin doesn’t follow thru with nothing and the nurses dont know the patients by name - it’s room number. Gives you that warm and fuzzy feeling huh?

I would recommend you not go here. The nursing care was very poor. The record keeping was hurrendous. They served cold sandwiches and cheese curls for dinner to the residents, it was ever night during my loved one's stay. The care staff would even make mention of this.

Give it a long thought, the food was horrible, the meals were processed and not good for the diets of the residence. the rooms were could have been bigger for the amount of money they were charging. I would not recommend this community to others.

i cant believe this place was awarded best memory care in evesham! The facility is clean, food decent but care is fair to poor. there is not enough staff. Many times there is no staff around. some of the staff are excelent, most are fair to poor. management doesnt seem to notice what goes on. many of the care partners are not involved with residents. Activities are mainly for higher functioning residents who are totally independent. They do bring in entertainment.

Not very pleased with this community. My father fell within the first 24 hours of moving in and fell again 10 days later. The staff was not very friendly and they did not inform me when changes would happen with my father's medication. The community is clean and the social director was great!

Sorry to say that there is a lack of care of the Dimentia patients. Dangerous behaviors are tolerated and brushed off as if they are used to it. Doors are locked and staff can not find keys...scary fire hazard. On a positive note...great activities and beautiful grounds.

The staff allowed visitors into the facility even after lockdown orders were imposed, if they insisted. My relative is now in the hospital with COVI-19. There was obviously insufficient training and supervision to ensure the patients' and workers' safety because such breaches should never take place. Someone from the outside necessarily brings it in. There are more than a dozen patients now who have the virus at Artis and several staff, and that will spread further in the days to come. Without testing it's almost impossible now to guarantee safety, since at the outset the staff failed to enforce the lockdown.