Ardent Senior Living

the staff seemed very friendly Meaning the people that actually work on the floor. While in this facility I've noticed everything they have advertised isn't the case. They DONT have most of the services they claim to have in advertisements. They don't have restaurant styled meals. Seems more like canned foods. They don't seem to have a lot of staff for 48 residents. Recreation seemed very nice. The person who was leading activities seemed very engaged and caring towards residents but I only noticed one activities person for 48 people that isn't enough. Bathrooms smell. And the sitting room is smelly and have a lot of flies and seems as if they try to mask the smell with air freshners. The place is just not what it's made out to be. While at the place it just seemed like a very uncontrolled environment. Also I've noticed that upon the arrival and exiting the front door was locked. And I don't mean locked like the regular way a door supposed to be locked but they had a top lock and an emergency door lock. I had to wait a long while to be let in as well do to this. The door being locked didn't put me at ease it violates fire safety.

I went on line and saw the ad for Sutton Gardens and liked what I saw. I called Erika [removed] and was quoted $3000 a month for a shared room in addition to other necessities needed. All funds had to be private funds. No insurance accepted. So I asked for a tour appointment. Regina, the head matron, let me in. She was very friendly and personable. She made a good initial impression. I waked inside took 5 or 6 steps and stopped. The residents looked at me and I looked at them. I saw depression in their faces. Nothing like the happy well dressed people as seen in advertisements. They just didn't look good at all. The maids were all yelling commands at each other and they were arguing. Regina had to get in between them to settle them down. It was a very loud, disorganized atmosphere and there was a powerful mixed odor of cleaner and urine. I was told that Erika was doing a tour and she would be with me shortly. I told Regina I left my cellphone in the car. I left and never returned for the tour. Honestly, the place reminded me of a welfare motel. Not worth the asking price. Nothing close. Sorry.