Ardent Senior Living

I would tell others that it is relative to your loved ones condition, my mother had dementia and the medication that they were approved for use were not good and we constantly battled with the doctors that it was doing more damage than good. I do think if your loved one does not have these memory issues it would be a good fit, but if they do have memory issues they may have some issues. Overall, I would recommend to people with normal circumstances and I would tell others that if they have any medications you want your loved ones to have, to keep a close eye on it.

It's a mixed bag. They are an enhanced facility so they take residents that need more assistance. That part is good. The food is horrible, there are no activities, space is very small and the staff doesn't really care. Residents fight each other, my mom was hit with a wheelchair multiple times by another resident. The staff not watching the residents. I think they need more staff for the types of people they have there.

Several times I went to visit and couldn't get in because nobody was at the front. I waited for over an hour and nobody came. When I got inside my uncle was clearly in distress and slumped over in his wheelchair so that his hands were almost on the floor. There were staff in the same room and nobody even noticed or cared. Right before his death, he was clearly having another stroke or major issue. He was soaked with sweat, [name removed] distorted, moaning and he was just slumped over at the tables in the common room. I had them call in a dr.I also was upset by the fact that I would bring in clothes, items such as pressure pads and things to help him with comfort and they would sit in the boxes. I will say there were two really wonderful staff members that stayed with my uncle during his last week. They were kind and compassionate.

My ratings are generous, just being honest. All of those things were sub par. Mostly poor communication, not enough staff. I would not recommend the facility.

Our tour experience with Sutton Gardens did not go well. The staff were not interacting with the residents and a lot of them were just slumped over in their wheelchairs. I did not feel the connection that I was looking for.

Outside property is beautiful but the inside seemed dark and uninviting not like "home" at all. Sale person was nice but did not get a warm fuzzy from other staff.

The price is the only thing going for them here. High staff turnover and the hallways smell of urine and feces. I took 2 tours here based on a friend who has a loved one here and I feel bad because she had to keep her dad here due to rhe cheap price but I would never put my mom here!

I placed my husband, [Name removed], back in [date removed]. I only kept him there two weeks. He's been home with me ever since. Reasons I took him out: They weren't giving him the care I expected. They lost his glasses and other articles of clothing. There wasn't enough stimulating activities for him. I did not like the commute for me to Bayville from Syosset. They made me pay for next months room and board because of their policy of giving them 30 days notice. I don't recommend the place. [Name removed]

Location, property and building get high marks. Unexpected visit revealed patient left in shower and calling for help to be assisted. Dinner finished and multiple patients waiting to be taken back to their rooms. Only 2 visible aides available. Understaffed.

The place smells and is actually not well maintained at all. Staffing levels seem inadequate and staff is always different , they cant seem to keep people there.

We toured this community when we were looking into care options for our loved one. Overall I just was not impressed by what I saw here. It wasn't the worst place we saw, but it was not some place that I would have considered placing my loved one.

In all honesty, the photos in the ad are VERY false. Sutton looks nothing like them, nor do the well dressed people with happy faces. In reality, the place smells like one giant foul restroom. The blast after I opened the front door almost knocks me out nearly every time. It is best described as a powerful mix of Lysol and aged human urine. The people sit in the TV room nearly 18 hours a day and they will stare and solicit visitors. One woman asked if she could use my cell phone. Another man asked if I could spare a few dollars. When the head maid saw this she immediately put a stop to the begging. This place looks like a 1 floor motel shaped like a T. A straight hallway with rooms on each side. The rooms are vanilla much like what you would find at a YMCA. The beds US Army barracks spring type. Sit on it and you'll sink into it. Very hard to get up without help. The maids understaffed and thus stressed out. They are invariably moving around doing all sorts of things all over the place, especially when the owner is around. They tell me they receive minimum wage and how under paid they are. My initial impression was that they were more or less asking for a monthly tip in so many words. The door as a combination to get in or out [removed]. But everyone knows it and were trying to escape with no place to go. Erika, the recruiter is a very nice lady. She was very helpful and always answers all questions. The owner, Brian, who drives an expensive car is on the prowl twice a week at his leisure. He is on the ball though. He may not seem that way but he does take care of problems. But he will nickle and dime you out of diaper fees and anything he can get away with. If you present a good argument to Erika, the fees will be expunged. The food is standard and is well managed according to the resident. Entertainment comes in the form of TV movies card games, coloring books. Every week a CD of a concert is played. The same concert. Never a new one. No one pays attention to it. Most are sleeping anyway.

Tracy has mentioned a number of times so probably worth a visit. Studio $4500 per month (including cost of care? for both?) Closest to family. Has social activities.

High staff turnover, no RN to dispense meds , they rotate the housekeeping and kitchen staff to dispense meds. Rooms smell of urine and feces.

I researched 5 facilities, and chose Jones Manor, in Bayville,Long Island for my Dad. I thought it was the best place for him, and his dementia issues. Boy, was I wrong on our choice ! Remember you get what you pay for... a lot better places for a loved one for you to consider

I moved my 81 year old mother into Sutton Gardens from rehab. She had a mental condition that caused her to forget short term events. Sutton Gardens is supposed to specialize in mental abnormalities. It was also 15 to 20 minutes from my home depending on traffic which was a major factor in my decision. So I sent her there despite the various cons. The place has a constant stench of urine. It is all over and in everything. The residents were all sitting in a day room with a gloomy look on their faces. They spend 90 percent of their time there from 6am on. The rooms are shared by two people at a cost of $2800 a month plus dippers $150 and medicines. The first week most of my mothers valuables were missing. I gave her $150 because she asked for it. It was gone the first day. So was her food articles and some articles of newly package clothing. Residents from other areas frequently were found in her room looking at her bedding area. I would chase them out and they would mumble some inarticulate words and dirty look me before walking out. One day I brought in 4 pastries from the bakery. I left them in her room while she was in the day room. When I walked her back, the pastries were gone. Things as that were the norm. The staff is underpaid. Many complained that they deserved more than $8 an hour. When they asked for more money, they were denied. New staff were constantly in and out. Some staff stayed on, needing the employment. Those people did a good job. The woman who is in charge of the staff also did a good job. The food is satisfactory to good. I never saw the kitchen area. The dishes arrive in aluminum walkers prepared according to special needs of the individual. Brian is the owner. He is a Jewish man in his late 30's . He is seldom there -- at least when I visited.... In the beginning he told me that he paid medicine bills but he must had forgot that. I received the bills forwarded to my home. About $80 a month -- the part insurance wouldn't pay. He didn't really seem very empathic. He seemed like he didn't want to be bothered but didn't give orders to staff to get things done. My mother fell a few times and complained of pain from falling trying to stand on her walker. She should been helped by staff. But I don't know the exact circumstances. Each time she complained of pain, however, Sutton send her to the hospital and that started other problems for me. I didn't think hospital was necessary as the pain was transient. My mother complained of bullying by other residents. She may had been distorting this as she did have mental problems. Sutton did have activity staff play games and do drawings and read books. She miserable all the time and passed away 4 months into her stay.

Honestly, if I could give a zero for everything I would. With maybe the exception of 5. The front desk lady, I can't remember her name, was very kind. It was the most horrific experience I ever had and I was ashamed to have put my father in that situation.

You need to be on top of communication with the staff. Other ways that they could improve: Cleanliness, checking in on bedbound patients, communication, food safety...honestly overall. I would not recommend to any family unless their loved one was independent and healthy otherwise. My advice: Pay more and go somewhere else.

My loved one is currently a resident at Sutton Gardens Assisted Living and the experience at this facility has been terrible. The food is horrible. The floors are sticky and there are flies and bugs. The staff is unresponsive and the nurses mostly seem to know very little. I would not recommend Sutton Gardens Assisted Living to anyone.

Our family had a virtual tour with Birchwood Suits which in our opinion was horrible which is which they receive 1 star. The person during the virtual tour told me activities included television and maybe coloring which told me they just want to sit the residents in front of the tv and not be bothered. Rooms were barren looking and lots of shared bathrooms.