Ardent Senior Living

I have visited my aunt serveral times at Sutton Gardens in last 4 years and found the place to be very well kept. The staff has always been attentive to my aunt and I have had no porblems with questions being answered by the staff. I have found my aunt to be very happy at Sutton Gardens and has made new friends there. She and her roomie get along very well. I have seen a tremedous change in the environment as the owner has reburbished a number of rooms, painted the entire facility, and installed new light fixtures.

Nice and Friend facility

The staff is friendly. When I visit with my family, it feels as if I went to visit family friends. They are very caring toward the residents and try to meet their every need. The only negative is that the visiting hours are limited and very short, especially on weekends ( when most people tend to visit).

Rosewood on the Sound was dark, dreary and very depressing. Small in size if that's what you're looking for. What was available was a large room with toilet facilities but the shower was across the hall. Also, did not allow a mini refrigerator in the room and discouraged eating in the room. Also, the location (Bayville) was almost remote and difficult to reach. This is all very subjective as to my likes and dislikes and the needs of the person you are placing. For example, my auto mechanic placed his father-in-law in the Rosewood and seems satisfied.

I did not like this community at all. I just did not get a good vibe it just seemed like a ghost town and residents wandering looking for staff to help them.

I don't like the hours. You can only visit from 9am-5pm. I also don't like the fact that I can't just go in and see my loved one. I know where his room is, but I still have to wait in the waiting room until they get him. He's not happy with the food. Sometimes they pick up the phone. Sometimes they don't. The administration is very nice, and the caseworker is a sweetheart. But some of the staff are not the nicest. I don't like the whole Covid shutdown. I think they should let at least one family member come in wearing a mask. Not seeing family really deteriorated my loved one very badly. He went into a repression. He just needed to see me. All the residents need to see their family. And I understand if that's limited to one family member, at that family member's known risk if their are Covid patients in the building. Also, when a doctor is coming in to see him, they don't notify me. As his healthcare proxy, and with a loved one with periods of forgetfulness, they should really let the family know that a physician is coming in to see him and why. If there's any kind of medication change, they don't notify the family about that either.

Our impression of Birchwood Suites was just okay. It just didn't look as nice or as buttoned up as another place we saw, and therefore felt like less value for the dollar.

This facility is quite expensive for what you get here. Once we got her out of here they said it was gonna be [amount removed] a month. We were scheduling appointments and they told us they do not do bloodwork when they had done it before. I would not recommend.

This community was reasonably priced, you got what you paid for. It is a smaller place, the dining area had to be turned into the activity area which was fine for what our loved one needed. The rooms are basic, but for our loved one it satisfied all of their needs. They did think that food was pretty bad, but it did seem to be sufficient as far as nutritious and good substance. The portions sizes were fine for all the residents that where there

Small and intimate. Only 49 beds, all on one floor. Small dining area which doubles as the recreation area. Seating in the small day room is adequate. The meal plan looked nice and the staff are nice. It is clean. Toilets are separate from the residents' rooms.

Interesting location with a history to it. Because of this, I felt the facility was a bit dark, not bright and inviting like others I've seen. All staff seemed very nice.

small facility. reminds me alot of [removed]. feels cramped a bit but good care reputation

The location near Long Island Sound was ya best feature. The interior lounge was dark as were the rooms. Cigarette cuts were visible in garden area and seemed like they were there a long time. Overall it seemed like it needs an overhaul and clean up.

The residents were mostly out of their rooms and engaged is some kind of activity. The staff was attentive. The facility is very basic, but the location is very easy to get to for me. Not sure if this is the right place for my mother since she does not have dementia or Alzheimer's but is debilitated due to stroke.

Nice place, has all the basic necessities, not fancy medication management, activities etc. Shared bathroom between two single rooms, clean. Small place, the staff seem to know the residents.

My mother-in-law really enjoys the cleanliness of this community. The staff from what I've seen is very friendly and attentive. The meals prepared daily look delicious and nutritious. There are plenty of activities available for the residents. I would recommend the Birchwood Suites to a friend or relative.

Very small, dark and a bit run down. Price is reasonable and includes most things, they do accept medicaid. Not going to pursue this one

In general I think they do a good job at Sutton Gardens, but there is definitely some room for improvement. The staff here are friendly, and do a good job looking after the residents for the most part. However, I have had a few issues with needing to remind them to do a few hygiene related things for my loved one, on more than one occasion. Otherwise the facility is clean and well kept, and the people here seem well cared for.

Visited on a Sunday Morning,only saw a couple of residents(0nly 42 at the time.)area's looked clean and staff seemed friendly.decor was very basic and not to home like in rooms and out.Told that they are redecorating.Price was reasonable as compared to other assited living homes. Still on my list for now.

Seemed very nice, cheerful - Didn't like 1 bathroom to be shared by 4 elderly people. Didn't get to speak with any residents. - Liked 1 floor -no stairs or elevator. Rate 3 stars until I see more