Ardent Senior Living

Our impression of Birchwood Suites was just okay. It just didn't look as nice or as buttoned up as another place we saw, and therefore felt like less value for the dollar.

This facility is quite expensive for what you get here. Once we got her out of here they said it was gonna be [amount removed] a month. We were scheduling appointments and they told us they do not do bloodwork when they had done it before. I would not recommend.

This community was reasonably priced, you got what you paid for. It is a smaller place, the dining area had to be turned into the activity area which was fine for what our loved one needed. The rooms are basic, but for our loved one it satisfied all of their needs. They did think that food was pretty bad, but it did seem to be sufficient as far as nutritious and good substance. The portions sizes were fine for all the residents that where there

Small and intimate. Only 49 beds, all on one floor. Small dining area which doubles as the recreation area. Seating in the small day room is adequate. The meal plan looked nice and the staff are nice. It is clean. Toilets are separate from the residents' rooms.

Interesting location with a history to it. Because of this, I felt the facility was a bit dark, not bright and inviting like others I've seen. All staff seemed very nice.

small facility. reminds me alot of [removed]. feels cramped a bit but good care reputation

The location near Long Island Sound was ya best feature. The interior lounge was dark as were the rooms. Cigarette cuts were visible in garden area and seemed like they were there a long time. Overall it seemed like it needs an overhaul and clean up.

The residents were mostly out of their rooms and engaged is some kind of activity. The staff was attentive. The facility is very basic, but the location is very easy to get to for me. Not sure if this is the right place for my mother since she does not have dementia or Alzheimer's but is debilitated due to stroke.

Nice place, has all the basic necessities, not fancy medication management, activities etc. Shared bathroom between two single rooms, clean. Small place, the staff seem to know the residents.

My mother-in-law really enjoys the cleanliness of this community. The staff from what I've seen is very friendly and attentive. The meals prepared daily look delicious and nutritious. There are plenty of activities available for the residents. I would recommend the Birchwood Suites to a friend or relative.

Very small, dark and a bit run down. Price is reasonable and includes most things, they do accept medicaid. Not going to pursue this one

In general I think they do a good job at Sutton Gardens, but there is definitely some room for improvement. The staff here are friendly, and do a good job looking after the residents for the most part. However, I have had a few issues with needing to remind them to do a few hygiene related things for my loved one, on more than one occasion. Otherwise the facility is clean and well kept, and the people here seem well cared for.

Visited on a Sunday Morning,only saw a couple of residents(0nly 42 at the time.)area's looked clean and staff seemed friendly.decor was very basic and not to home like in rooms and out.Told that they are redecorating.Price was reasonable as compared to other assited living homes. Still on my list for now.

Seemed very nice, cheerful - Didn't like 1 bathroom to be shared by 4 elderly people. Didn't get to speak with any residents. - Liked 1 floor -no stairs or elevator. Rate 3 stars until I see more

My loved one has very severe dementia, and although they said they could handle him I don't know that their staff was entirely prepared. He was only in their memory care unit for four nights total, and on two of those nights he managed to get up, injure himself, and get back in bed without anyone noticing. It may be due to the fact that they only have 1 staff member watching 18 people overnight. I was not impressed with, nor did I have confidence in, their memory care capabilities. That being said, it was a nice enough looking facility, they kept it clean, and the staff were friendly. I think it might be a nice place for those with lower care needs and no memory issues.

Birchwood Suites is situated on beautiful grounds. It was a former estate. However on the inside I got a feeling it was more like a nursing home than an assisted living facility. Everyone seemed pleasant, but it was not well lit and had a depressing feel. I didn't like that you had to bathe in another area across the hall. It is less expensive than other facilities though and I like the all-inclusive price (no levels of care or charge for dispensing meds), but not the best option for me.

I actually ended up picking my dad out of here and getting him home care instead. He just wasn't happy there, it was like they were feeding him just whatever everybody else was eating and that wasn't good for his diabetes, his diabetes was really high there. It smelled like old people but I guess that's what happens when you're there but it smelled pretty bad. I didn't see anything on the floor or anything like that, he was pretty clean and he didn't smell but the smell in Sutton was bad.

Mom & I met w/ Avi on 8/28. EALR facility. Not best option.

The place had a slight odor. It was a small place but the people did not look happy. I did not like the fact that when you walked in the front door that you were in the middle of the dining area. There were activities planned however there were no activites planned for outside the facility.

If I had to do it all over again, I would not put my loved one here again. I feel that they do not pay attention to detail like they should. They have had a lot of turnover of staff members, everyday staff and administration. We have not had a very good experience. If your family member is here, make sure to keep a close eye on them and be an advocate for them.