Ardent Senior Living

This facility has incredibly poor answering services. When they do answer the telephone, which is rare, they lie to you. I called asking to speak with my aunt who was a patient there, and they told me that she could not come to the phone because she was sleeping. They told me to call the next day at a certain time when she would be awake. When I called, they told me the truth - that she was no longer there, and they could not give me any information as to where she was taken, or if she was still living. They were rude, unprofessional, and unempathetic and I would not place a loved one in their care.

Our tour experience with Sutton Gardens was horrible. The facility is all one floor and they have the assisted living residents and the memory care residents all mixed together as one. During the tour there were residents coming up to me very confused and it was just sad and depressing. I think they need to separate the two levels of care.

The woman who led the tour gave a good tour. But the facility was horrible - not a place I would send my loved one to. There weren't many activities. There were no aides/help around. And the residents were just sitting there not doing anything, and not being stimulated.

I was an Occupational Therapist that went to Rosewood twice a week for some of my patients.. I have never seen such a poorly run facility and I am familiar with several that I work put of. Staff here is lazy and most don't even speak english. The management is oblivious to this because they are equally untrained and should not be in an administrator position.

My mom was here until she passed of the covid virus. This place is very small and they have no activities and receive no personal care whatsoever. Cleanliness is non extistant here. They promise you whatever you want to here but never deliver anything .

It was awful. They would put my mother in two diapers and she would soak through and had a diaper rash in just one day. They would leave my mother in a chair in the dining area all day long and when I got there I would find her dirty and wet. She had a semi-private room but when the staff would change her there was no privacy and residents would walk in and out. There were a lot of mice at night. After two months, we pulled my mother out and moved her back home with us.

Was very disappointed. Not a smile to be seen anywhere from anyone who works there. Very sad.

Pretty run down place. Understaffed and no recreation activities to speak of. Most residents appear over medicated. I asked the lady in the deli across the street if she heard any reviews of this place and she had nothing good to say!

this place does not deserve even one star. The appearance is dull, the staff is nasty, and half of the community have urinaty track infections. The woman in charge comes off friendly but she is dismissive and A phony. There is no quality of care here and have one working elevator. Do not leave your loved one here unless you don't care about that person.

This place was the worst, most depressing place I have ever seen. It was really shabby and smelled horrible.

I barely got through the tour as the stench was so awful. The residents were unkept and unengaged. It is an awful place and I would NEVER put my mother in a facility such as this.

My aunt is here for 2 years and i have to say i hate seeing her in this place I only visit on weekends and everyone just sleeps in their wheelchairs No activities ever going on maybe during the week it's different.

On my experience with Sutton Gardens, I have a notice the times I visited my relative that some of the workers taking care of the patients had the aroma of illegal drugs on their clothes. How can u take care of the elderly under the influence of illegal drugs? Im glad my relative no longer resides there. It has poor supervision of the workers in this area. I would not recommend anyone to put family members in there care.

This was a sad place to visit. It was dirty old very depressing. Not a place I would ever consider for anyone in my family.

Visited Didnt Like

The worst. Filthy Old feeling full of people who were not in good health. NO PARKING

I agree with Judy. This place should be investigated by the dept. of health. It's really bad. I wouldn't recommend placing your love one in this place.

This place is a DUMP! The brochure is a lie. The activities that are listed are a farce. The odor will hit you as soon as you walk into the place. Your love one will also inherit this odor on them. The director, Brian, is basically never there. If you complain about something, he will say he will take care of it but he DOESN'T! The bedding is all ripped and the rooms are dirty. DON'T WASTE YOUR TIME GETTING YOUR LOVE ONE INTO THIS PLACE. YOU AND YOUR LOVE ONE WILL BE DISAPPOINTED.

Upon our tour of Sutton Garden it had a distinct odor (not good). Very old, depressing, kitchen area looked very dirty. Common area very small & didn't feel like a happy place. Needs a major overhaul. Very disappointing for the pricing!!!

The biggest problem is, when I would call in the middle night, no one would answer the phone. He called me over 30 times in one night I had to go and get him at 3:00 in the morning. They blamed it on the phone systems. This was a problem that I had seen a couple of weeks prior when signing up, but they assured me they were getting it fixed. Not a good experience.