American House

Our family lost our mother in Sept. 2019 and our father was unable to stay alone in his condo. Our father was diagnosed with dementia and late-onset Alzheimers but we still wanted our father to keep some of his independence. My sister and I visited the A.H. Southgate and were so impressed. All the staff welcomed our father into their community like he was family. I can't say enough about the whole staff [names removed] and the medical team staff. They all helped our dad keep his independence for almost a year before moving into a memory care facility. The care and concern that everyone had for our father was amazing! Our experience was great!

Very satisfied with all the employees. Our current ED - [name removed] is wonderful at answering any questions we may have.

My father currently likes it at American House Bonita Springs and I couldn't be happier with the care provided to my father. Everyone there is extremely caring and goes out of their way for my dad's needs. If you are looking for a community... this is the one!

My brother lived in the Assisted Living. The staff are very caring. It felt like family. Five star.

American House is a 10 out of 10. 1st. The staff here is fantastic. They are very attentive in assisting with all dad's needs. 2nd. The place is like being at a 5 star resort. They have a dining hall that the residents gather for meals and all important conversation and friendships are made. The dining staff wait on them and they have a menu to order from with choices to please any palette. Dad has enjoyed meals including prime rib, lobster, shrimp and ice cream 3rd. They keep everyone busy with activities they even have a theater, salon and pool.

First of all , I have to recommend A Place For Mom [name removed] is wonderful. I honestly could not have done this without them. We are so pleased with ElmCroft , mom is in the memory care side and we love all the staff and the facility. Private bathroom was important, especially with the Covid -19 . Mom is doing great and all the staff cares and keep our family informed, so personal, they send me pictures of activities , and keep us informed on even the smallest update. I know we are in good hands and that is so comforting.

Mom told me on Thursday “all I know is I’m really happy”. To me that says it all. I’m still not convinced on the monthly rate, but Mom is happy and that’s all I care about!

We love the people at Elmcroft of West Knoxville. They love and take great care of our parents.

No socializing because of virus

My folks were and are very happy with AmericanHouse Charlevoix. My mother said in almost every phone call, “ they take such good care of us here.” When she was clearly in her last few weeks, they were extraordinarily kind and thoughtful. Now dad is there on his own in a wheelchair, and everyone is patient and good to him. By now people know his needs, and what impresses me is they will do the little extra things he needs without being asked. Little things like making sure a few tomato juices and cokes are in the refrigerator, that his electronics are charging and working, that he has a couple tissues within easy reaching distance, taking wrappers and lids off of things before handing them to him. This is more important than it seems, because dad hates to seem like a nuisance asking for help all the time. Well, the staff goes out of their way to make sure he doesn’t feel that way, by doing everything they can think of without having to be asked. Our family is very appreciative.

The food is beyond what you would expect. They always serve something different.

The banana bread they gave be after the tour was the best, beautiful community.

It's not finished yet but I can't wait to move in. Does that say it all?

Good food

I think it's a great place.

Our 98 year old mother has been living there for a year, and we've been very pleased on how well she is taken care of by all of the staff. We especially thank [name removed] and her team for bringing joy to Mom's life by going the extra mile in keeping us in contact through video chats and providing fun, entertaining activities. [name removed] and her management team have done an incredible job keeping Mom and everyone safe during this COVID crisis. They are quickly responsive to our emails and phone calls, and questions we may have. Mom lived on her own for the last 25 years, but living at American House Senior Living has enriched her quality of life. We are very fortunate to have her in such a safe and caring environment.

We've had our doubts the past few month's and have been weighing options for our Aunt. These uncertain times have been difficult to say the least. In the past three week's when we call we are able to reach the new Director's and get our concerns addressed. [name removed] follows up just like she tells you she will and [name removed] (I can't pronounce/spell her last name) is straight forward and doesn't try to "fluff" things. It would be nice to reach the staff during evening hours, but noone ever answers the phone. This is a "hot" point for me. It looks as though there are positive changes occurring, for this we are very thankful and will be patient. We miss the pre-COVID times, but for now we have to put our faith in those taking care of our Aunt. Thank you.

We toured this community for a family member who needed possible memory care help. They were not allowed to in person tours so the Sales Director, [name removed] was wonderful. She took the time to Facetime tour with me and several members of our family. It felt like they were a big family and everyone stopped to talk with us during the facetime tour. We were not able to move to the memory care because of insurance/finances but I would and have given my friends the number if they want a community that cares.

Mondays and Fridays we go to different shopping centers. Tuesday, Wednesday, and Thursday reserved for doctor appointments and the community provides transportation. You will not find an unhappy person. Everyone is comfortable, happy and feeling safe. Every afternoon they provide a movie for us in the movie room. The staff comes around three to four times a week with goodies. They have a very caring staff.

When visiting this community I was very impressed with the cleanliness and how well the staff worked with the COVID-19 situation. Also the building was very well taken care of. The executive staff was very friendly and very positive and upbeat. The food was excellent and the activities looked very fun. I hope when I'm old I can live in a place like this.