American House

Due to our loved ones health they are not able to participate in the activities, but when we do visit the activities look wonderful. What really stood out to us at first was the friendliness and professionalism of the staff members and the overall appearance of the community.

Our family had an in person tour and Anthology was our second choice, but it ultimately came down to the price which is why we went with another community.

We chose Elmcroft of Kingsport because they offered memory care and they sold themselves during the inquiry really, the tour was great. They have a lot of nurses on staff so the ratio was great and that means they take good care of their residents. I would recommend to others looking.

We love American House and have really gotten to know all of the people there. We do volunteer church services every other week, and we love going and the residents love having us. We really could not ask for nicer people. The management has been very accommodating when it comes to the finances, and we overall are just excited about American House. Our loved one has never complained about the food which is a good thing. The director of memory care and even the night time nurse just go above and beyond for our family. They go out of their way to send us pictures of our loved ones, they go out of their way calling different doctors for us and even setting up physical therapy for our loved one. They are amazing.

Toured the community and liked everything I saw. All the residents seemed happy and the building was nice and clean.

The community is very good for being so new. I would recommend this community to others based on my experience.

This is a great place and community for a loved one that needs to go here. The staff are very pleasant and make sure that the job is done. The food is good and it is very pleasant also.

I have had a positive experience at park place. The staff did a fine job covid 19. We are getting vaccinated. I have been able to communicate and do activities with other residents wearing masks and social distancing. I do miss my families hugs but i see hope that this will retuen.

I have had a positive experience at Park Place. The staff did a fine job during covid 19. We are getting vaccine. I have been able to communicate & do activities with other residents, wearing masks & safe distancing. I do miss my family, but I see hope that is will return.

The community has been really good to our family so far, and they were doing a special at the time of move in so our loved ones were able to move into a 3-bedroom. We have been visiting during dinner time and we see a lot of sandwiches and more basic food. We do wish it was more kind of restaurant style, but the lunches could be good to we just haven't seen the meals ourselves. The activities are still limited but are getting better and ramping back up.

Our family had an in person tour, and we really liked the American House East 2, it was one of the top choices. However, we did not really care for the sales person at all, they were a little annoying but that is not what made our decision. Our loved ones toured a sister community and just liked that one much better.

Elmcroft of Lebanon is a really nice facility. They answered all of our questions and the tour was very thorough. The location is in the center of town so it was a little louder than we would have liked. We visited a place that offered pet therapy and so we went with that one.

I would give them a 10 out of 5 if I could. My dad was only here a week, but they were so helpful and the place is great. The staff members really bent over backwards for us and I think they dealt with the whole covid situation great. I would recommend them to others looking.

We toured Elmcroft of Hamilton Place and it was great. The facility offered so many activities which is great since my mom is such a social butterfly. We are still keeping it in the back of our minds for if she ever needs assisted living.

We toured Elmcroft of Shallowford and it seemed like a very nice facility. I have nothing but good things to say about it.

This is a really good community and my mom has been very pleased. My loved ones only complaint is about the renovations. The activities are nice and my mom likes bingo and the piano. She feels the food is hit and miss and some is good and other meals are not so much.

Housekeeping cleaned my home and they are a gift! The work is outstanding and their attitude is 100% positive. I look forward to having my home cleaned every Wednesday. Thank you!

I think it's a very good place for my loved one. Communication has been a bit challenging because they had a changeover in staff. But I was able to talk to the executive director recently, and that went well. As with anything else in life, when there's change, that can be challenging. But generally, we're very pleased. They have great activities and seem to be very attentive to my loved one.

We had a very nice tour with Elmcroft of Shallowford, all of the staff were were so sweet. The facility is actually under the same guidance as the one that we chose, it was a toss up. The facility is all one story which I really liked. It just came down to the fact that the other location was a little bit closer and they were communicating with us more.

Our loved one tends to be a very picky eater so sometimes they are not happy with the meals they are serving, but the dining room experience is great. They do offer a lot of activities, but given the circumstances I think they are starting to limit them. We do think the value for cost is great.