American House

My Aunt has been at American House Joy Road in Westland for 2 1/2 years. In my opinion we could NOT have found a better place for her to live. She loved it there and so did my sisters and I . I am so sad to say that we have had to move her out. She had a fall in early October and broke her hip. She has Dementia and was in rehab for almost a month. She was walking and taking care of herself before the fall. and now is in a Wheelchair. She did not make Great Progress while in rehab. Our overall experience at American House was Great. Everyone that worked there became our friends and were so kind to all of us. They looked out for my Aunt. They were all very sad that she had to move because they loved chatting all the time. The Cleanliness of the building was also Awesome. Always Clean an inviting. It is a Very nice place to live and visit. Friendliness of the staff was also amazing. As I said they all became like friends as well as the residents that live there. We will miss them all. My Aunts Quality of care was also good. She had her medication brought up by the Med team and their were a few issues but talked with them and worked the situation out. My Aunt was stubborn and would not go to the dining room so we paid to have her meals brought up to her room. The food that is prepared there was always VERY GOOD and it was nice you could select something else if you wanted to. Their activities and entertainment that came and played music were also fun to watch and listen to. They have many fun things to do but my Aunt liked being by herself unless my sisters and I would join her. They tried to get her to participate but she was not interested. The Cost and Value was Great also. While looking for a new place with her needing more care it is so much more costly and not as Pleasant as American House. Her Safety is very important to us and as much as we wanted to stay at American House with her needs we knew we had to move her. I would highly recommend The Joy Road Westland American House to anyone looking for a place for their Loved ones to reside. It is Bright Clean and Cheerful

Staff has been great to communicate with. Care for my aunt has been terrific! The facility is always very clean and inviting. Very pleased with the staff activities they provide.

I have limited vision and everyone is willing to help me. Very friendly and clean. There's nothing I don't like.

Lovely community. Staff are friendly, well trained. Great place to call home.

The staff are very polite and helpful. Glad my friend is a patient there.

My husband and I moved in back in August and have really enjoyed living here. They take great care of us, the staff is very friendly and the sales director who helped us was great. The activities are great and they offer transportation too! The community has a ton of amenities and happy hours with live music on Wednesdays and Fridays. We love American House Coconut Point.

Absolutely recommend! It's very well run and everyone is friendly. If I had to move to a retail location I would definitely choose The Palms.

The staff is friendly and knowledgeable and knows everyone on a first name basis. Issues are addressed immediately. The environment is friendly and welcoming. The residents all get along and care about one another. Activities, e entertainment and family days and events are enjoyable and well planned out. They actually hired a new cook to assist the head chef and the food choices are already improving. Main issue was overcooked and over seasoned dishes.

All questions asked, and some that were not articulated, were answered quickly and truthfully. Food service was excellent both in choice of meals and timing of service. Medical care was a bit of a challenge -- in-house "doctor" availability was few and far between. If resident does not have access to personal (or relative) transportation, House PC/nurse on duty very active and professional, but she was not an MD.

I did have to move my dad into a nursing home in Oct 2023 due to the progression of his dementia. I would have loved to keep him in Am. House memory care but it was cost prohibitive and they do not take Medicaid. His experience there was wonderful. They took good care of my dad while he was there. They really knew him and cared about him as a person. He enjoyed the church sermons and loved the live music that they had several times a week.

From move in to now. Our friend was welcomed by staff and residents she is pending in well and participates in many event. After 50 years in a prior location she is happy again and sees am house as her new house and family.

"Hats off" to a wonderful and caring staff- delicious meals lots of fun and interesting activities are available. Living here is like adopting a family of friends as everyone seems so friendly and we all look out for each other! Moving here has been wonderful experience all the way around.

It is a safe pleasant environment.

I feel so at home here. The residents are wonderful and the staff are friendly, helpful and so supportive. Never have I felt unwelcome. From day one, it was so amazing to be addressed by name. Seeing how prepared all was during the hurricane season was the icing on the cake.

Good staff. Friendly people and staff love of activities (I do not need that many). Good service when you need help repair on maintenance. Perfect place in senior.

American House is like a small community, but more like a large extended family who cares for each other. Activities include jigsaw puzzle, various game choice by residents, movies in the theater, as well as worship opportunities, local musicians, pet therapy visits, various outings of interest, creative art projects etc. A therapy company has friendly and competent personnel and equipment on site. And the dining experience is superiors to other facilities my husband has encountered elsewhere. Monthly dinner for family also.

Resident for about 2 years. Excellent location for shopping etc. New construction with good support facility, safe location for storm. (zone E). Auxiliary pointer for emergencies. Meals are very good and varied- well served. On-site gym and PT transportation available for non drivers to usual sites Overall excellent but I don't like the soft water.

I have lived here 2 years and have been treated fairly. Dining servers have been helpful and cleaning crews. Maintenance has been available for my needs. The community has envelops me as family which has been very important to me. Especially since my husband passed.

Living here has been a wonderful experience There have been many improvements in every area. The various directors are always accommodating and are willing to listen. There are many activities appealing to variety interest of the residents. I feel safe and secure here. The food is great and nutritious.

During out recent hurricanes the staff and management went there to insure our safety and comfort.