American House

We were at American House for 5 days. The staff was friendly and supportive. The room was clean. She did not eat their food or partake in activities

Even though we didn't choose [community removed], we were greeted with open arms and an informative tour. When we went to American House -Village, we knew we found the right fit. [name removed] the rental agent met with us and explored the apartment options, toured us around the facility and answered all of our questions. We moved my mom in [date removed] and have been pleased with our choice.

My dad has been living at American House Hampton Village since [date removed]. We have been so impressed with not just the recruiting/welcoming process that was lead by [name removed] where both my dad and I felt very informed and supported but also with the leadership of [name removed] and the day to day care that continues from all the staff…[name removed] and the PA, Valley who take the time to answer all our questions and set dad up for success, [names removed] who manage the front desk, [names removed], and plant director [name removed]…to name only a few! I live out of town, but have gotten to know some of the staff during my visits and they all treat my dad like a family member/friend and it means the world to me. Everyone is consistently friendly, responsive and collaborative. He has not been able to participate in the therapy there yet but [name removed] is so friendly and hard working as I see her there late at night.

I would give them 5 stars, we are very happy there. The staff is amazing, they are very personable with the residents and the family as well. They are very attentive as well. The room is a good size for one person and they always keep everything clean. Daddy enjoys the food, and they offer a good variety.

Very beautiful and clean. Staff was very friendly, especially [name removed]. Room variety. Memory care looked well planned for dementia and Alzheimer’s residents.

Friendly and helpful staff, great food and activities, plenty of space in my one bedroom apartment. Close to shopping and health care nearby. I would recommend this community to other families. I believe this is the best choice and some people here have lived elsewhere and agree with me.

I enjoy the activities. Everyone is very friendly. I have no issues. The place is always clean. I have been happy being here. I been here for a year. I think it's a little more than I expected. Thanks

I saw it very clean and very friendly. My "tour guide" made me feel very welcome and was very understanding. She answered all my questions.

The entire experience is so wonderful. From the move in and beyond they treat you like family. Even though the transition is hard for the new resident and the caregiver they help alleviate all fear. They get to know the specific needs of the new resident and customize care to the individual. Can't say enough good things.

They treat my mother like family. They're always very communicative and always willing to help in any way. We have been very pleased with American house. [name removed] and [name removed] are the best.

5 out of 5 stars. They are amazing there. The staff are wonderful food, activities, apartments are great. Everyone is so friendly, compassionate and caring. I would highly recommend this community.

I was very pleased with the staff and residents, very helpful, and friendly. The care was amazing. The activities were varied, from bingo to crafts to movies, to trivia and hangman and Jeopardy. They went shopping, took residents out to eat, and provided transportation to Dr. appointments. Good was amazing, very clean, room/ apartment size for a one bedroom was just right. The only drawback for me was financial. They impose a 7% increase in rent on [date removed] every year. I just couldn't afford the monthly rent of $[removed].

I met with [name removed], the Community Relations Director, to tour studio and one bedroom apts for family member with Parkinsons. He arranged 2 tours and it was obvious from residents that greeted us that he is a most caring person . His sincerity, openness and good humor with assisting others is remarkable and much appreciated. If you are considering safe and caring senior living, call [name removed]. Thank you [name removed]!

The virtual tour was very thorough and gave me a good impression of the apartment , the food, the activities , and the atmosphere. I am not quite ready to move, but when I am, I will certainly consider the Palms.

I toured American house Village last week... I was very impressed with the cleanliness of the place, the abundance of activities that are offered, the one and two bedroom apartments in different layouts.... This community is at the top of my list for a possible place to move to when I I'm ready (not immediately but in the future)... I have been asked to return to the community to try a lunch and possibly one activity, of which I will contact a staff member to set up a date for the lunch...

1.Overall experience. (5) 2.Cleanliness of the facility (5) although it was clean it did have a bad odor in the memory care area on the day I visited it. I shared that with them and they handled it so well.. and explained that they were in process of making improvements and even offered me generous concession for the problem.. 3.Friendliness (5) 4.Quality of care (n/a) didn't have direct interaction or opportunity to observe quality of care to rate it, but they on paper did have the numbers and when I asked them as same as though they were properly staffed. 5.Administrative staff (5) 6.Food (4) appeared good. portion sizes were adequate. I asked several residents and they said that it food was good. 7.Activities 8.Value for the money (5) 7. Activities (4) didn't have a chance to actually for taking them obviously, but they did have a full calendar of activities that they shared with me and they said that they included the memory care patients in all of those. Yes, I would like to let families know that they really seemed very caring and willing to go above and beyond to meet potential residence needs. I wanted to get the ladies name from my messsages. I don't want to get it wrong, but it was [name removed] or [name removed]...I think. She was great and she worked the financial part and really tried to give us a good plan that was affordable which offered good value. Also, I work with [name removed], who is the sales person. they were both very responsive got back with me on everything I asked them. The reason we didn't go with them is because they were just too far from where we live.

We were given a wonderful tour by your extremely friendly and pleasant host. The place was inviting, and not too intimidating for my mother-in-law. We were impressed to see active seniors all around, and an exercise class in session. The restaurant menu and activity schedule were amazing, the cafe was lovely, and the rooms were just the right size. We were also able to meet the very kind manager, and the rates were explained to us. We hope to be able to move our mother there when we get her finances in order.

American House Brentwood has been great! We absolutely love the staff.

started our fourth year and it seems like yesterday! No place is perfect but I find American House staff from Corporate,management,right down to the hourly employees willing to listen with empathy, take action as necessary, and respond. Food is above average and when residents have concerns, we have options to make our suggestions heard.

I would give all a 5. My mom is very happy there. My mom has lived at the independent apts at American House for 10 months now. The staff are wonderful - especially the dining room ladies. They are so caring and go out of their way to make sure Mom has what she needs. The meals are excellent! The director is a great guy and really makes each resident feel seen . My mom's apt has 2 Bedrooms and 2 Baths . It's very roomy and even has a dishwasher. The bldg is kept up beautifully and they are always working on it to keep things updated. The grounds are lovely with flowers and places to sit and visit while outdoors. I can't say enough about the place - it's really wonderful!