American House

The staff at the American House was very nice but the communication between them was not so good. They were unfortunately completely unorganized, no one knew what was going on. If my mother would make a request, it would take weeks before anything would happen and if it relied on it having to get to another person, you can forget it. Other than that the place as nice, they provided 3 meals a day and had 2 different options to choose from which my parents really liked.

My wife and I are doing pretty good in our new facility. Everything from the staff and upkeep of the community is perfect. I feel the meals are good and bad, some days it is just like institutional food. A new chef could improve the meals we eat. I also have a nurse who assist me well.

She did not like the facility

When I went to visit this place, I noticed that it was not complete and still under construction. I was able to look at a model room. It seemed like adequate space for a resident. I was not given a full proper tour but I was given a folder of information about the community.

Physically, the building is welcoming and well kept although the hallways need updated light fixtures and carpets. Not sure about the weekly cleaning of the apartments-could be more thorough, but the maintenance is quick to respond and that's good. For the cost of the living package , the food should be great, but the food quality and preparation is not up to par and the service is sometimes challenging although they say they are working on improving the wait staff. Supposedly, you can eat anytime between certain hours, but in actuality they don't want you to be late, and if you are, you are made to sit there until they can get around to you. There are no care services unless you buy them additionally. Overall staff puts on a friendly face, but there doesn't seem to be an effort made by staff to make things inclusive and encouraging residents to get to know one another through activities or other ways. I suppose most facilities are about the same and this one is probably one of the better homes, but there is always room for improvement.

Mom was admitted to Elmcroft of Hendersonville on Saturday Feb 6th. She seemed to adjust well, but after several days it became clear she needed more help. She was sent to a geriatric unit at a near by hospital. There, she is being evaluated to see if her meds can be adjusted to make her more comfortable and less mobile (I am assuming). She has good days then a bad night. She is in sundowners most of the night and this is the reason we needed help with her care. Please help her adjust to a new living environment. This is really our only hope. I cant rate Elmcroft above fairly because Mom was there only a short time before being moved to the Hospital for eval.

the main floor and model apartment are very nice. However when we viewed the available apartments ( on the 2nd floor) they were not as nice. and the general cleanlyness of the 2nd floor left something to be desired.Most of the residents we encountered seemed distant and sad. This placeis not for us.

I don't think American House Milford Senior Living was a good place for mom. She needed more help than what they had. She was new there and the residents already had clicks formed. The social director did not do a good job at creating activities and a better atmosphere for her. The facility is nice but they should do better with activities. I paid for service to escort mom and she didn't get that service. She had to walk herself to the main area. Not very pleased.

At American House Grand Blanc Senior Living the food is not good at all. My dad says need to offer eggs and steak. Dads medical button went off accidentally once but no one even responded . That is cause for concern. They do a good job of cleaning at the facility. Definitely some areas they need to improve on!

I would give a complete, 5-star rating, if it weren't for the situation with the food. The food service seems to be in total control of quality, or lack thereof -- which is HUGE for seniors living in assisted living. It needs to be made better.

1/31/15 - Met with Terry to tour the facility, which was clean and home-like. I felt the studio and 1 BR apartments were small but the 2 BR was adequate size. The hallways were long, which could be a problem for someone who had challenges with walking long distances.

POSITIVES: Very clean, several options and floor plans, nurse on staff, all utilities (including cable) and breakfast included. NEGATIVES: The main dining area, hair salon and wellness facility (Nurse) is not between the two buildings, Loved one would have to navigate long hallways to get to the opposite side of the facility. Overall very friendly staff, occupants look happy and interactive. Very apartment like setting, secure facility with security guard.

8/15 called and spoke with Robt. Johns. They do have vacancy, single room, living/bedroom, half-bath. $3600/mo for mid-level care. They will do an assessment. $500 fee at time of acceptance. (Forgot to ask about Dr. appts.) They do have vacancy right now.

We toured this community when we were looking into senior care options for our loved one. This seemed like a nice community, the staff were all very friendly. However I felt the decor could use updating, or maybe a remodel, it all felt a bit old and worn down. We ended up selecting another community, but this one is definitely worth a look!

Friendly & helpful staff however, wallpaper peeling in entry, strong smell of air freshener throughout building, one bedroom apartment was small and heating unit in living room area was unattractive.

We were very pleased with this place early in my loved one's stay, it was a nice facility and the care was good. However, there was an incident that left a very sour taste in our mouths. My loved one had to be sent to the hospital for a short stay, and when he was due to be discharged and return to Elmcroft they informed us that he could not return, which left us with only 2 days to find somewhere else for him to live. The general attitude I got from them when I called to speak with them about it was "It's not our problem".

My loved one hasn't been entirely happy here, which may be due to the fact that she wasn't quite ready for this level of care. In general I haven't been impressed with the community overall. The patient services and kitchen staff have no been particularly friendly, and the activities could use a lot of work.

Much different from Sunrise. Residents are much more independent. Building was rather large with fairly long walk to dining room. Price was about half of Sunrise, with fewer services.

It was OK, the advantage of Elmcroft was that it was across the street from my son's office. We decided to leave her in Charleston, but I don't think we would have moved her in anyway. I don't know why, I can't put my finger on what it is, just a feeling you get when you go into a place that wasn't right.

This place was really geared more toward assisted living. It was an older facility and we didn't care much for it. It was not a place where we wanted my dad to be. The rooms...it seemed like everybody has a roommate and the rooms weren't very big. It just seemed to be more on the assisted side. That wouldn't have been the right place.