American House

I was not at all impressed with American House Livonia. They had no air conditioning in the individual apartments which I found to be extremely odd. You have to buy your own AC units and they will install them for you. That aspect of it all was very disappointing to me because otherwise it looked like a nice place.

We have had several issues with American house and are trying to work through some of it, but overall we are very dissatisfied with this facility. There is no continuity with the staff as they are different every time we go in. No one knows what transpired in any given day so that we are left in the dark regarding my loved ones care. She has severe dementia and does not remember anything. We have seen many issues of uncleanness in her bed, on her person, in her room, and in her bathroom. We have found medication she was to have taken in the bottom of her walker basket. She sleeps in her clothes because no one takes care to help her get into her pajamas and into bed at night. She has a wheelchair they are supposed to use to transport her to and from but all they do is stop by her room and say it's time for breakfast and then they leave. I don't know if she's getting the meals she's supposed to be getting, I don't know if she's getting the medications she's supposed to be getting at breakfast time and at bedtime, her level of care is totally unknown at this point. If we could, we would move her in a minute but it was such a traumatic thing for her to be moved this time and it took her a long time to get settled in and we don't want to put her through that again.

Our experience at Anthology was not all that good. I had problems with the medical director. I think they should have spent more time and been more thorough on the initial care assessment. After our move-in, they determined they could not care for my loved one. So if you're considering Anthology, I would recommend making sure that the patient is going to be a good fit with the community and that Anthology would be capable of taking care of them based on physical and psychological limitations. It was a nice facility. It was clean. And they had a pretty good offering of activities. But it's really important to make sure that it's a good fit care-wise. Most of the people I talked to on the intake side were very sympathetic and empathetic as we got in and they found out they couldn't meet her needs. But because of the unexpected short-term stay, it was certainly an expensive experience and not a good value.

We did not care for American House Riverview at all. When you walk in it feels like you are walking into an institution, it is not homey feeling. The dining room looks like a cafeteria and the apartments were not near as nice as some others we had seen. It was also much more expensive.

They did not care for my loved one. When I went in to see him, he was dirty, and he smelled. His hair was long and shaggy. They were supposed to have a barber come in, and they didn't I had gone two weeks without seeing him, and it was like he was an entirely different person. He was depressed and just was not clean. I had placed him there when the facility was called Elmcroft, and it was fine. The food was good, and the director managed the facility appropriately. But when ownership changed to American House, there was no staff and not enough people to do what needed to be done. For instance, the custodian had to let you in due to staffing issues. It was pitiful. And a terrible value. It looked like American House's corporate goal was to acquire more prosperities and make money. And patient care didn't really factor in.

Our family had an in person tour and the community and building itself is very pretty to look at with great views of the lake. However the residents were not active, it just did not give off a good vibe and the food was nasty.

Be very careful. I think they do a bait and switch. They are very good at selling you on amenities and the quality of the location. However they're not equipped to handle people who are not mobile. I don't feel my loved one was place in the ight part o Anthology and therefore did not get the care that he needed. He was placed in memory care, which is locked down without access to the community amenities. His cognition was much higher than most of the other memory care residents, and because he was a mismatch in that section and they did not attend to him properly, he didn't want to eat and became severely dehydrated. He had a studio apartment, which we were able to furnish very nicely. And it had a handicap-accessible bathroom and shower, yet they never gave him a shower once in the time he was there. They also had a therapy spa tub, which was a draw for us when selecting a place, but he was never able to use it because memory care patients were not allowed outside of their specific unit. So all of the attractive amenities he was not able to use - and they should have told us that from the beginning. I asked a lot of questions, and I felt like they were more interested in getting him in there than answering honestly. They had given me a special monthly discount, but then each month they were charging me the full amount. It felt like they were badgering me, and every month I had to prove to them they had approved the discount.

I would tell others to look somewhere else. I don't have confidence in the quality of care for someone who requires assistance. I don't think you can count on them for things like medication management or response to call buttons in a timely manner. We recently expressed our concerns to the executive director, and she assured me that an issue was corrected. Right after that conversation, we walked upstairs and saw that was not the case. They do not follow through with their promises or manage the healthcare needs of my loved one appropriately.

We wanted to stop the tour right away, this is not somewhere that you want your loved one to be. The tour guide should not be in the position that he is in. It did not flow well and was just uncomfortable.

The front desk lady is rude. The manager was out for an extended period of time, so nobody knew what they were doing, and there was no direction. There was never an expected date that they would open back up after Covid, even after vaccinations. On the assisted living side, people were still getting Covid even after vaccinations, and they wouldn't shut the doors between assisted living and independent living. So my mom, on the independent side, was still on lockdown longer than she should have been. One of the residents' son died from Covid, and they wouldn't let her daughter go to her apartment to tell her. They made her daughter tell her in the lobby, and that's just heartless.

The building ground were not kept up with weeds etc. Especially by the Pool The meals I got were, in most cases, warm not hot. The Staff were young men and women who had never worked in 'food service'. They make it look like a five star facility but due to staffing it was like two. The Room and all was good but nothing to rave about. Having to walk a long distance to get to meals was a chore. Most there used a walker to get around. I only had to use a cane. Used only for long walks. For the price, I did not feel the folks living there their. This is my opinion only. Most liked it there.. They have lots to improve on. Mainly Dinning.

I did not like this community at all. It felt like a nursing home and a jail. They had community bathrooms and it was not what I would have found as independent living. They were also priced very high for what was being given. This community also did not seem clean and it was also very dated.

The facility is absolutely stunning, it is brand new and beautiful. The staffing issues are very bad, there is a lot of turnover and the management has been disorganized. I go everyday twice a day and the meals are both 2 hours late. If they could get that staffing issue under control it would make a world of difference.

The sales person didn't seem to know anything about the community.

Has an odd odor. Carpet , furniture soiled. Walls need painting. Whole place in need of updating

Not very clean. Needs updating Furniture looks old. Cupboards in the rooms are old Disappointing

We were very unhappy with our experience, it was poorly ran and they did not have anything to do with the people that were in assisted living. Those residents would just sit and watch TV, there was no stimulation or engagement. Our loved one moved in being able to walk, and when we took our loved one out their heath had declined. We believe they were short staffed at the time and it was just hard to get a hold of anyone there.

It is a lovely place aesthetically, as a family we constantly had to speak with the administrative staff because our loved ones bathroom was in such disarray. It took them two months to clean the toilet properly, there were just remains on the floor which was just a constant problem. They were loads of depends that were just sitting on the floor when we came to visit, not even in a garbage can. There is no consistency when it comes to the care services, when our loved one rings the alert button it takes them 20 minutes to come. They are not quick and nothing is ever consistent.

We toured American House and it was not a very good tour, it was the least impressive out of the places that we visited. The facility was way back off of the road and the parking was not convenient. I just did not get a good feeling from the staff members during our visit.

I would suggest you go to a different community. The medical team at this community was horrible. I had to complain that my loved one wasn't getting the care that our loved one was promised. We asked for specific food and the staff couldn't get this right for our loved one. The food was being delivered by the medical team, and they wouldn't give the food on the tray for our loved one. Once our loved one wasn't able to eat, the team continued to bring food even after we asked for them to stop. The communication wasn't good between community and the care team.