American House

My rating is average. The place looks good. I find the Memory Care staff is split, some are very good. Others are loud and condescending. None of them honor the extra little things they promised prior to move it. They will NEVER take my loved ones outside to the patio area in Memory Care - one of the things that drew me to the facility. The staff in Memory Care seems short staffed. I am finding that they add extra people from regular Assisted Living and Hospice, so the caregiver-to-resident ratio isn't what they really advertised. It becomes very congested in a small area - creates issues and staff seems overwhelmed with the duties during those times and they get very short with residents. Housekeeping of main areas is good. They do laundry once a week and clean the shower area once a week. They don't do daily housekeeping. They have few activities. Communication only occurs when I approach them or they are unhappy with my incapacitated loved one's behavior - which he can't control. They do not seem to understand how to communicate with Memory Care patients. They forget that the people they work with can't remember 10 minutes ago. Meals are 3 times a day, they provide snacks, not enough push on hydration - none at all - a memory care problem. They will not allow family members to sit with their loved ones at meal times in Memory Care, so I cannot comment on the food. My loved one receives adequate meals and snacks - not specific to dietary needs.

The office staff is a bit condescending to the residents. The food quality has been poor since they hired a different cook. The head of the medical team was finally caught and fired for stealing money from residents (my dad was missing money 3 times). The rent was raised several hundred dollars a month because they redecorated the common areas. It's just been a lot of things that we are disappointed with. There are activities and the Senior Center is just behind the American House building. The dining room staff has been outstanding too. I do think my father would be happier if he socialized more. Many of his friends had to move when their rent was raised.

Upon our move in day they did not have any housekeepers. When it comes to the meals, the food is horrible - sandwiches for every meal. The activities are very good, there is no staff employed to do the activities. For the value it is overpriced for this place. There are many areas of opportunity to improve on.

My loved one needed more care than they could give, she could not walk or go to the bathroom by herself, so if an individual person looking into this facility can walk, feed themselves and can go to the bathroom themselves, then yes I would recommend American House Hamilton Place.

I toured this facility and the tour was fine, but the facility lacked curb appeal (primarily landscaping). There were lots of activities, but they were spread out amongst multiple buildings which would have meant walking outside to go to the salon, for example.

So far we are happy with the facility. Overall it's a good place. It's clean, the workers are nice, and I feel like my parents are watched over and taken care of.

The facility is nice. Sometimes there is no nursing staff and executive director gives out meds and she is non medical. The cleanliness, and food were the only two things done well.

American House is in transition and has recently changed over the administrate staff - there are some kinks and issues for them to work out but we have confidence and see the potential that things will get better.

My loved one often did not like the food, but he was a fussy eater, and several of the staff would bring him something special that he liked.

American House Bluewater Bay has unlimited probabilities. However, those high-hope targets are being squandered with way too much management being charged with responsibilities and job-titles that are not being delivered upon. Residents should never experience dietary rationing, limitations or inadequacies at this price point. 1.) It's expensive. The promised degree of top-shelf living is not being delivered to the residents on many levels. 2.) Way too much administrative and coordination costs stirred into the mix for the finished product being offered. 3.) Residents constantly hearing budgeting issues and personal problems does not make for a very pleasurable living arrangement. 4.) Don't let the guise of "Independent Living" win you over. Some residents here live very well and independent indeed. However, some are bedridden with the ability to privately fund caregivers until their demise. Could very well be seen as a monetarily gifted persons private end-of-life sanctuary.

The caregivers and medical staff at Anthology of Rochester Hills are outstanding. The staff is extremely kind to my loved one and all of the residents and their family. Staff members are always willing to help. The meals at Anthology are okay, for those that are not on a special diet. Their availability of snack items vary. The salon at Anthology doesn't seem to be very efficient. The activities are as good as could be expected, taking into consideration such a wide range of interests among each of the residents. I think the caregiving and kindness of the staff at Anthology of Rochester Hills is enough to warrant me not shopping elsewhere.

COMMUNICATION. And, yes, that really needed to be in all caps.. I would suggest improvement on communication with resident families as well as internally among staff.

I toured this community. Cleanliness wasn't as good as some of the others we toured and there was a noticeable odor. The tour itself was good.

The place would be much better if you had eyesight. For a blind person, it's not the place you want to be. They come once a week to do light cleaning, which isn't' enough for residents with visual impartment. Asking the staff questions is like chasing your tail trying to get answers. Some are good, and some really don't care. Meals are terrible and do not live up to what they told us to expect. And activities are not inclusive.

The people are great, but the food is worse than institutional food. It is not chef prepared by any stretch of the imagination.

I was not impressed with our tour experience at American House Murfreesboro. They were going through renovations while we were touring and the carpet had a very strong smell of urine.

We did not see many residents. It seemed to be a quiet, and low-key environment. It seemed nice.

My first impressions with [name removed] the tour guide was wonderful. We moved my loved one into the community, and haven't been impressed with the service. I'm still waiting on the finance department to reply to my multiple requests via email, phone and still haven't received responses. I sent a couple emails and made a call to speak to the Director of Memory Care about care concerns with my loved one. The Director has only been speaking to another family member. The family is very disappointed and upset about the care the our loved is receiving. They need to have better communication with the community staff and the family.

The meals are definitely insufficient and not healthy, especially for senior citizens. They are very low quality. However, everything else seems to be pretty well done. The apartment was very nice and well maintained. And the staff were very accommodating and pleasant.

We really liked the community itself, it was very clean and the staff were friendly. We cannot speak to the dining service - our loved ones meals were delivered to the room but the meals were good. The staff that were there again were friendly but they were understaffed and unfortunately just wasn't able to meet the expectations we had. Also our loved one was wrongly assessed so we had to do a lot of things for her while she was there