American House

I would not recommend American House. Although my stepmother was 100 when I took her from American House she was still quite independent.While she was in rehab for her hip I met with Rest Haven and they never once asked me about her finances. Upon registering her for assisted living I did provide bank info. I also learned that the American House Asst. Living had to close one of their wings for improperly cooked foods and lack of staffing. That confirmed my decision to remove her from the premises.I do know that all management has since quit working there.

The staff at Mount Prospect Senior Living are pretty good. Sometimes it is difficult to understand them. I originally looked at this place for assisted living, but ended up needing memory care. They are very different sides. The food is much better in assisted living, more choices. Housekeeping is okay, not consistent. Somedays are better than others, but okay overall. The move in process was very good. Difficulty reaching memory care staff. The front desk staff is excellent, but can't always reach memory care contacts. Overall, they treat my dad very well.

I would recommend it for assisted living and as early memory care. But the staffing can't seem to handle the more advanced patients.

Food was great at first. Then went downhill. Housekeeping could be better. They raised rent in January more than what we get for a raise from Social Security? Typical corporate stuff. I googled Assisted Living and chose this place only to find out after I spent $[removed] moving here that it wasn't Assisted Living. It's enhanced living. Apartment size is good. I use the library a lot. I wish they had a pool in fact if I move I will get a place with a pool. I hear there is a gym on the third floor, but they lock it most of the time. My biggest complaint is they haven't come into the 21st-century and provided Internet. We have to pay for it, which is crazy because people, my age and younger are going to scream

My loved one was previously a resident at American House Riverview Senior Living and the overall experience was okay for her there. However, the yearly rent increases were hard. Medical care also increased yearly. Yet, no improvement in care level. American House is understaffed and when new staff is added they are not trained on individual care.

The facility was good and the Director and Supervisors were great to deal with! There was a lot of staff turnover and at times not enough of good training. The housekeeping staff did a great job and they were very nice to deal with. The food was average. I would recommend more training and supervision of the staff. Also, if the same aids could be assigned to the same patients, they then know what each patient requires. I think that would be a great help for the staff and patient! But overall, the cost was much lower than other facilities.

Most definitely the biggest problem was not enough nurses. At night I didn't feel there was enough care because of them having too many patients. The food was not the best and it needed much improvement.

They should ask before they go about whether they have to pay privately for one year before they need Medicaid. They need to know that if someone must move somewhere else, they have to give 30 days notice. We didn't know these things when we had to move her to a nursing home 2 weeks before her year was up and they penalized us even though they wanted us to move her.

The maintenance time response for repairs needs to be improved. She constantly complains about the food being to salty. I also have heard her say that the food arrives to the table cold. I would recommend depending on the level of care that is required. Plus, I don't really have anything else to compare it to. I am sure that every facility has some issues.

There is a lot of room for improvement, but that could be the transition. It was disappointing that no one was in his room when I got there to let me know when he passed away. I had to walk into his room alone not knowing he had died. No one followed up with me after we moved his stuff out. Not even a sympathy card. Other problems is that they only have 2 washers and dryers on the memory care floor. They are constantly busy so the aides are taking laundry to other floors and it stacks up. My loved one would sometimes sleep on the bed with no sheets or blankets, and he had 4 sets of sheets. I would sometimes take his laundry home. If he didn't go to the dining room for a meal, I've seen them bring cold chicken nuggets and onion rings to him 3 hours after lunch ice cold.

My stepmom (who will be 100 in April) was a resident of AHE2 for nearly 9 years. My stepmom chose this facility on her own and it served her well for 7.5 years. The part 18 months have seen a significant change in staffing (from Director on down) which has resulted in a degradation I felt. Too bad. The AdvisaCare medical staff was always very helpful and attentive. The current Director ([name removed] was always responsive to my inquiries. As my stepmom aged, the lack of a step-in shower in her room was a problem for her. As the price increased, some of the daily items that used to be done (making her bed) just seemed to fade away and were no longer being performed. Since Jan 2024, my stepmom they changed the time for meal delivery to 9 am, 1 pm and 7 pm. Not very

A few of the staff are excellent. Many are on their cell phones more than working. The head nurse that is available 24/7 is very good and extremely helpful, but they have her taking care of 2 facilities. The workers know this. They know which days there is no way she's going to drop by and it shows. Their activity schedule says that there are a lot of daily activities, but many are non-existent. And on the weekends, zero activities actually happen. The activity guy is M-F, 9-5. If it's outside of that, forget it. It's false advertisement. I don't want to move my loved one. She likes the facility. I toured and investigated online lots of places. This place, hands down, was the best. No place is perfect. Good workers are hard to find, especially in this industry. Stillllllll- I think that there are some small things that could be different to make it a spectacular place.

My loved one is a resident at Anthology at Burlington Creek. Things have been mostly okay, definitely not great. Except for the food, the food is great. Overall, I wouldn't recommend this facility to others.

I think they try but don't have the staff and equipment. I would recommend this facility for someone who doesn't need much assistance.

We picked this community for our loved one because it was recommend by [name removed]

Maybe they are good compared to other memory care places, but I think there is room for improvement. The same as anywhere you go, there are good staff and bad staff...it is hit or miss. I have seen a lot worse places...... I was hoping for better though. Guess I have to give them a C grade

I would suggest that Administrative Staff return phone calls when requested. Not to chitchat, but be willing to answer a serious question regarding the resident. Overall, I would recommend American House West Knoxville to others.

Based on the experience we have had so far with Anthology of Troy, we can say there are room for improvements.

1. I didn't like living on the 3rd floor and having a balcony, too narrow for my patio table (and chairs). 2. The food served was nothing to rave about. 3. The two bedroom unit is small, square footage wise. I never moved in or lived there, this all based off my tour experience.

My sister and I both think the place is great. Our Uncle is a little more critical because he never wanted to leave his house in Minneapolis. He did admit that since he moved he feels better than he has in a long time.