American House

We found Beach House to be very clean and the environment to be very inviting. The family found the administrative staff to be very friendly and helpful. Unfortunately, my father (who was a resident) found the CNAs and nursing staff to be less than satisfactory from a support and timeliness perspective.

Built less than a year ago. Apartments are a bit smaller than others we have seen. Staff seems to still be learning rules and procedures. Several questions were answered with “I don’t think so” or could not be answered because they had to check with their lawyer first, whereas other places answered “of course” right away. Being new, the grounds are minimally landscaped so they felt sparse and hot.

Very small. Facility not very well maintained. Apartments not updated, and VERY small!!

Was a little small.... not storage...… out of Budget but due able…….

Loved the people. So friendly. Lots of services. A little outdated. Didn’t seem like the right fit.

Facility was basic Independent living. Looks like a hotel from the outside. Apartments were nice. Carpet in main hallways especially on the first floor had signs of spills. Needs to be cleaned or replaced.

Location close to current home. Friendly staff. Attractive grounds and two pools. Rooms ok. Clean. Covered parking. Affordable . But, all the public areas are spread between two buildings and several floors in each. Buildings not connected and no overhead protection from sun and rain on walkways.

My Mom is presently living at Elmcroft in West Knoxville. She has lost 40 pounds because the food is so bad. The aids are also the kitchen staff and they don’t know what they are doing. I have eaten there twice and after went to Chick-fil-A. They have lost a lot of my Mom’s laundry so I do her laundry every week. After one of her falls when Mom pushed her alert she sat and sat. Then she crawled to her phone and called me and I called the desk. Only then did she get help. She will continue to live there and hopefully whoever reads this review will make changes. Prove it Elmcroft.

We went on a tour here and they were nice and helpful and they answered all of my questions. I was not impressed with the food here. There were not many options and it was to heavy. The rooms were on the smaller side.

This facility does not have an appropriately sized apartment for my parents so I went to visit the other American House in Bonita Springs which may be a better choice. I plan to have a full visit on Tuesday, December 5.

When I toured this community it was clean and beautiful. It was more independent living and we were looking for assisted. There was a certain odor that I couldn't put my finger on that I didn't like. The staff was friendly but pushy I felt a sales pressure. They gave us a pie when we left that was delicious.

We toured American House Carpenter Senior Living. We did not have lunch there. The staff was friendly. It wasn't as well-kept as we would have like to see. It did not appeal to our taste.

I had a tour with this community and I did not like them. It had a smell that was not good. Because of the smell I ruled out them as an option for me.

My mother has recently made the move into this community and so far things are going okay for her. The staff have been helpful with the transition and I am comfortable with the care she has been receiving. The one complaint my mother does have is that the meals could be better quality. She does say the desserts are excellent but that they could use some improvements on the quality of dinners. I also wish they would have replaced the carpets before she had made the move in her apartment.

My wife hasn't spent much time here due to her being ill. But the little time that she has been here there have been I have not been overly pleased with the attitude of the administration or the nursing staff. There have been a couple of people in the administration that have been helpful but for the most part, I have not been pleased. I wish they would offer transportation to places like dialysis treatment centers even if it were an additional cost it would make my life easier.

My mom is doing pretty well here she likes her apartment and the staff has been helping her with her transition. She does like going down for the afternoon bingo and she has a special table in the dining room where she joins her friends during lunch and dinner.

They only offer a few activities including bingo and exercise classes. The staff do not seem to be encouraging my loved one to participate in any activities. The food is ok, however they said that we are not allowed to eat with our loved one. The community is clean and the grounds are nice. You need to supply sheets and blankets. This community is close to family.

After touring American House Bonita Springs, I give this facility 3 stars. I was not impressed with the separate dining for assisted living and independent living. I also would prefer the bathrooms in the units were right off the bedroom.

Management is GREAT. I have been in contact with [Removed] for over 2 yrs and it is really nice that we finally got my grandfather into the American House. But for the Med Team that is not American House but is the company for the residents at a cost is not A team. My biggest rule of thumb is treat others the way you/ your family member would want to be treated and just feel if there better training and understand of their jobs, better care could be given. American House has great residents, good group activities and great atmosphere for the residence.

My mother has been slowly adjusting since her move into American house. All of the communities are different, so I can not say that I would really recommend this one in particular. The meals are okay, but they are not geared towards anyone with a special diet. It's been a little bit of challenge. Right now I would say different parts of the medical team there are better than others. In home care are good, but the daily care I have not been very impressed by. Other than that, my mother is doing well and still adjusting.