American House

They were remodeling for the entire time I was there. Food service staff walked out due to their unhappiness of the management. Rent was increase from [Amount Removed] per month to [Amount Removed] with no notice. After leaving management refused to call me back as to my concerns over the return of my deposit. Overall experience was not good. The automatic opening door was most of the time not operating causing it very difficult to exit and enter building.

All is going as well as can be expected. This is a very difficult transition for my parents. The welcoming and orientation was somewhat disorganized and not too thorough. With lots of questions and "figuring it out" they are getting settled.

The staff is friendly, the activities are ok. They are VERY short-staffed - need to have more communication with family and follow-thru on work!! Needs to be larger, as rooms are very chopped-up for furniture placement.

The last few months I have went and visited my mother I have noticed housekeeping slacking on things. I have to clean my mothers room and I always see housekeeping in the same room for hours at a time and she always is on the phone talking and never paying attention to residents nor family. All the other staff is fantastic and nice

The Activity Director is fabulous! There were up to 4 activities each week. My only concern was that there was very few things offered on the weekend. [name removed] is the Director of the programs which includes music from local musicians, Bingo3 times a week, an outing for lunch on Thursday, special occasion trips (downtown 4th of July parade). The cook is a wonderful person BUT the food was not planned for individual needs. I have type ll diabetes and could not handle pasta 4 to 6 times a week. The director while I was there was fired and replaced after I left due to repeated complaints from residents and their families m

For independent living it seems to be very good. The place is clean and the staff are nice. It's just this particular situation that makes me feel the way I do. I know the other ladies are all very happy there.

American House/Park Place staff are always very friendly, caring and professional. They are great with communicating with me when needed about my mom. disappointed with the selection of food items in the dining room.

Place is currently under renovation. Not in great location. Near section 8 housing and trailer park. Mom did not care for the feel and situation here so is not currently an option for her. Rep was friendly and helpful

The cleanliness was a big factor in the lower rating. Communication with meds was not a very good and the food and food portions we're lacking. The activities director and parts of the Support staff were very nice and personable.

I moved to this community to be closer to my niece. I enjoy the activities, puzzles and music. I have a lot of peers my age and my apartment is big. The staff is nice but they could improve on a welcome committee.

I moved here two years ago from another smaller community after a rehab stay. I get a lot support from the staff with rides, cleaning and meals. I can no longer live on my own so this place meets my needs.

The staff are wonderful people, but there's always someone who doesn't show up for work, which makes it hard for the ones that do. If they paid the staff more than $[fee removed]/hour, they'd get more people showing up for work and people that cared.

Stay away from!!! [name removed] is a horrible administrator!!! No compassion. He's only concern once you've turned a notice in and doesn't want the money to leave the facility.

The room size was nice, the food was ok. The staff tries, but it's a little understaffed I think. It just wasn't a good fit for my mother with memory issues.

Vibrant, active and friendly community that includes many independent living residents. Beautiful building with well maintained common areas including large outdoor terraces for each level of care. Hard working administrative staff. Residents are treated like adults in the activities that are scheduled. Free bus transport within 7 mile radius and lots of trips regularly scheduled in the community. In house medical group and physical therapy group are excellent.

The staff demonstrated commendable service, with particular recognition for [name removed]. While the facility adequately served the needs of independent residents, the transition to increased wheelchair use and reduced mobility for my mother presented challenges. The reliance on external staff resulted in increased costs and, at times, a perceived lack of professionalism in providing care for dependent individuals. Subsequently, we transferred her to [community removed], which is located nearby. [community removed] provides a higher level of professionalism and attentiveness to residents requiring assistance. Furthermore, the physical infrastructure at American House, including room layouts, doorways, and bathrooms, is comparable to standard apartments. In contrast, [community removed] facilities are specifically designed to accommodate residents with dependency and wheelchair needs. American House was satisfactory for independent living arrangements, offering basic room and board services.

Definitely a wider variety of activities. They also need to have special meals for holidays and host family nights. They lack in variety of food offered. A lot of soup and sandwiches for dinner and fish a lot. They charge to much for what you get. It is kept clean and the rooms are nice.

In defense of American House, my mom moved from Florida to Michigan and we could not conduct a proper in-person assessment of her needs prior to the move. However, I gave only a 3 out of 5 for "Overall Experience" because during my mom's stay, it became clear quickly that her needs were greater than Independent Living could provide. We paid a $[fee removed]k "one time" facilities fee for a roughly four month stay before she had to be moved to an Assisted Living facility. And when we provided a mid-month "move out" date, they deducted the whole month's rent and it took 90 days, plus multiple calls, texts, emails and in-person visits to receive the prorated rent refund. Their on-site care assistance (Ready Care) was inconsistent. Some of the staff was helpful and caring, and others were clearly unqualified even to do basic tasks. I would find soiled clothing on my mom's bathroom floor, unwashed dishes and dirty blankets, etc. I ended up putting cameras in my mom's apartment and found one attendant yelling and flailing her arms when my mom needed help. When I sent the video to the staff, they did say the attendant had been disciplined, but also made the point that they were all overworked. This attendant made my mother (who had stitches in her forehead from a previous fall) walk into a shower with her pants around her ankles. It was a situation that could have been extremely dangerous, especially for a known fall-risk. I realize this is NOT American House's responsibility, but it makes me question what role they have in resident advocacy when the on-site care company allows this type of situation to occur. I believe someone from American House should have "raised the flag" to say that my mom needed more care than they were equipped to provide and that they should have been much faster to refund the money the deducted for rent. Further, I believe there should have been some kind of refund of the $[fee removed]k one time fee given her relatively short stay and the litany of issues we had. All this said, if your loved one is *truly* independent, it appears to be a fine place to stay. It's clean, American House staff is friendly and it is in a good location for easy shopping and dining.

Lot of hiccups with getting information related to medication and care in a timely manner. Not organized since new.

I did like the way they charged residents. One month it was [amount removed]next month was [amount removed]and one month it was a whopping [amount removed] according to her care. I would recommend this place to anyone I know.