American House

If the receptionist is any indication of the type of service offered at American House Hampton Village recommend finding another assistance living location. [name removed] was rude, lied and hung-up on the phone for no apparent reason, twice.

1s on all areas. I was in 7 nursing homes and 3 hospitals. This is the WORST place I have been. Down right scary. Staff member came in and told me to leave, it wasn't safe. we had to hire 2 c&ns from Resthaven. Food terrible, untrained people. they get poor pay and are overworked. No activities on tour. I wouldn't put my worst enemy there!

This is not the place for patients with FTD. After period of two months. My relative was not allowed to reside at American House West. They were not equipped to meet his needs.

I just want people to know that if a facility is under staff, you're not gonna get the care that you want or need. At the time American house was very understaffed when my mother was there. I had to be the one cleaning the floors, dusting cleaning the bathroom and taking care of my mother. We had a very horrible experience there.

My mom was at American house , I wouldn't recommend the one in Taylor !! Care was not what You pay for , food was terrible !! My mom is now in nursing home , better there ..

They would forget to bring mom meals. Residents would wait hours for employees to show up and assist them. Honestly they really need to get Advisacare out of there.

The worst rip-off place I have ever known. 6 days $[removed]. Had to pay for 2 months even though threw Mom out because they could not care for her. 4 different people, however director knew nothing and has no knowledge of what we r talking about

My dad was here for a year in the memory care unit. We were basically pushed out because my 84 year old dad with dementia did not have "safety awareness". If dementia patients had safety awareness, then why are they kept in a locked wing? Then they wanted us to pay an additional $[fee removed]/hr for 24 hr private care for him on top of the $[fee removed] we were already paying per month because they couldn't "watch" him. The lack of care and empathy provided by the people who run this place is beyond disappointing. There are so many better options out there for memory care. Places that actually help the patient AND the families navigate the complexities of this horrible disease. We moved my dad to one of these facilities last month and I can tell you that it has been wonderful! The communication is excellent, they keep dad safe and engaged and do everything they can to mitigate falls. He is not just left in his room alone all day like at AH. I wish we would have moved him way sooner!

Some of the care staff are outstanding, very compassionate and caring of my loved one. However, the operations people, especially the head of it, simply do not care. There has been a bed bug infestation for months and they have handled things very poorly. It's shocking.

American House Grosse Pointe has a serious problem with bed bugs and other pests. Bed bugs can be found throughout the facility, including the dining room. Unfortunately, the management has done little to address the problem. Residents are angry and frustrated, but their pleas are falling on deaf ears. The severe shortage of staff has left them powerless to help. The infestation will likely continue indefinitely. The location is excellent, and the building itself is nice, but the conditions make things unlivable for many.

We were extremely disappointed with this assisted living facility. My mother-in-law's room was filthy all the time. My mother-in-law was filthy most of the time. Many times she had deficated on herself and no one would clean her up. She needed so much more care than they gave her even though they promised they would and we were paying for it. We were so glad to move her out of there and I would never recommend this facility to anyone.

The memory care unit has angry, uncaring caregivers who do not treat the residents with compassion, dignity or respect. They seem to be intentionally cruel. Management only defends or ignores complaints. If they are telling their caregivers to treat residents differently, the orders are not carried out. Residents are left unchanged in pee soaked chairs. Residents are left in their wheelchairs by themselves until 2-3 in the morning. Residents are left unchecked in bed for up to 20 hours. Residents are yelled at, scolded, not wiped down during diaper changes, not positioned properly in bed, made to walk with briefs around their ankles, not bathed for weeks at a time. Residents end up with abrasions on their wrists. Caregivers seem to have a cruel agenda aimed at retribution for family members who advocate for them.

Don't send your loved one there. Understaffed, poor maintenance. Power and elevator constantly inoperable in the independent living wing.

American House Bartlett will tell you what you want to hear and do the opposite. The bus hasn't moved for the past 4-5 months. The residents don't receive the 2 snacks in the contract. There is no nurse during the night shift so residents take night medications during dinner. Also, residents miss medication doses, along with nurse never checking vitals. Night shift employees never check on the residents every 2 hours, don't change the bed or residents if wet, and don't pickup the residents if they fall. The front desk receptionist don't speak. The door alarm goes off every time they open it so they decide to leave the door unlocked verses repairing the problem. The carpet is dirty. They ask residents to bring their own cup with a straw to meals; however, the staff never wash the cup and often pour new beverage over the old. Residents don't receive showers, the rooms are not cleaned often, and the trash over flows before someone removes it. The staff talks about their problems aloud, e

They are very understaffed especially at night. They will deny they aren't but I had to go there many times after 10:00 to help my mon because nobody would respond to her. The staff want residents that do not need much help and they are not very supportive to the ones that need extra help. Brandy does a great sales job but the reality is, unless your loved one is completely independent, I would not recommend American House

Overall we loved the facility and the staff was friendly. However mom passed and the staff on duty was not professional one of the caregivers was on video call talking about mom to a friend and this has happened several times over the last 5 months. This same caregiver also speaks poorly of residents and new staff members to other caregivers and I have heard them several times as I came down the hall. During move out the next day management did not have time to speak with us so we could address the issue we had.

Any positive reviews before 2024 are not worth anything. The wonderful previous staff left after the buyout and it’s now (mostly) filled with incompetent and untrained new people who have never dealt with a dementia patient in their whole life who wonder why yelling at the residents doesn’t yield positive results. They don’t give medicine on time, no one knows anything, and they even lost my loved one (resident) for a period of time. The night staff refuses to take care of the residents and they will insist you get your own 24 hour private aid if you want your loved one to have care. There were also multiple incidences of lying from the staff where they tell you something happened and are proved wrong by the security tapes. The residents are leaving in droves, and the ones that stay are all having issues with their medications all of a sudden, perhaps because the staff regularly skip doses and no one tracks it. Do not put your loved ones here. It’s also dirty.

The RAs are wonderful. The nurses are great. Management is terrible. The food is terrible ever since the newest dietary manager took over. My mom has complained several times only to be ignored. Not only is the quality bad, they regularly run out. About a month ago on Memorial Day, they had cereal for breakfast. I asked the cook why and she told me she was out of everything. No eggs, no bacon, no bread, no oatmeal. You could tell the girl was stressed and had no control over the situation, and it’s definitely not her fault. She’s quit at this point, I’m assuming because of management. The same vegetable blend is served every day. There’s regularly no dessert when the “manager” works. I had lunch with my mom recently when she was cooking and found her long greyish hair in my moms plate. Another time she was served chicken that was burnt on the outside but raw on the inside. It’s seriously something every day. The problem isn’t the cooks. I only ever have these issues when the manager is

I wouldn’t send my dog to this [profanity removed]. Lying, cheating pieces of garbage. Lawsuit pending. Sales and general manager practice business tactics and this company should not be allowed to to business anywhere.they sent their director of nursing to my home to evaluate my mother. When we showed up to move her in they denied access saying it was a violation of state law to place her with her medical conditions. They had no problem asking and receiving a check for [removed] after their medical assessment but refused to refund full amount. I’m in the process of failing complaints with the BBB and the state. Trying to have there license revoked in Tennessee for their practices. Do not send a love one here.

American house is a beautiful, clean facility located on James street on Holland’s north side. If that is all you’re looking for, it may be the place for you. However, if you need any care-BEWARE! Being health care providers, We witnessed neglect and lack of personal help on numerous occasions. Clothes were not changed for a couple days. Showers weren’t completed for the first two weeks. Bells are answered slowly. Staff rarely call you by name. We were hesitant to move our mother to American house because her meds required close observation. American House assured us it wasn’t a problem, we felt safe to move her in. Unfortunately, they could not follow her adequately so levels to protect her dropped then came the Hospital admission for a stroke. Her Independence and exercise was discouraged. The Staff stated they had no formal training on transferring a wheelchair or walker dependent. Promised activities were lacking . Look around for the best place for your loved one