American House

I went to the American House Riverview to see what they had to offer my parents. The staff was all very friendly. I believe that the value of this community is better then some of the other communities, it is affordable. The only thing that I do not like is that they serve a bigger meal at lunch then at dinner time. Some families might be used to that, but my parents are not.

The only thing is when she was sick she needed help calling out no one came, they got her the button. The staff tend to be very friendly and nice. You need to monitor things so they know your there. They have alot of social activities keeps mom involved.

Overall it has been a pretty decent experience with Elmcroft of Brentwood. The communication is good. Any time there is an issue or anything that we feel could be done better or differently, they are attentive and quick to respond and accommodate as best they can. They are very friendly and understanding.

I toured this community when I was looking into care options for a loved one. Overall this looked like a nice place. The staff all seemed friendly, and the facility was well kept and clean. It left a positive impression.

The apartment we viewed wasn't cleaned, however, they did let me know that before coming in to visit it, but I figured they would of showed me a clean apartment or do something to make it look more appealing. It felt more like a nursing home than anything, and there were too many old people in there and that is what I didn't like. I didn't really look into the care services or the activities that much because it's not really part of what we need.

Very friendly staff that is enjoyable to work with. Prices are reasonable and don't cause seniors to use their last dollar to live. My two 90 y/o folks really enjoy the site and have repeatedly thanked us for finding A.H.W.J. for them.

It seemed like a really nice place. Was a tad expensive compared to other facilities. Not sure if it is right for my Mom but will keep it in mind.

It was a very nice experience. Everybody there was very nice and helpful. Unfortunately I have not been able to experience it fully as my mother passed away shortly after and my father has been in the hospital most of the time, but our limited experience has been a very positive one.

I had to deal with this long distance as I live out of state. It has been a little challenging at times getting the best communication. But they are fantastically friendly and they bend over backwards to help out in any way they can.

We were not at Elmcroft very long, though while we were there they treated us well. They let us decorate her room so that it would be welcoming and comfortable and homelike for her. We came with the intention of a long stay, but unfortunately, the issues my loved one had were more than they could handle. I think we thought everything was more under control than it was. It was a nice place, and they treated us well. It just didn't work out.

We toured this community when we were looking into care options for a loved one. This was a very nice looking place, and was our 2nd choice out of all the places we looked at. The facility was clean and well kept, and the staff all seemed very friendly!

Everything is good at the Cedarlake Village in Painfield, Illinois. The staff is great. The place is wonderful. Just that they don't work with people who have problems with Alcool and my dad is an Alcoholic and we are asked to move him out. So, we re looking for a place that works with Alcoholics. Otherwise, the place is fine and everything is good.

Tera was very sweet, I like the place...very homie...

Elmcroft treated us well, and we checked in with the idea of a long stay. Our two daughters decorated her room so that it would be so much like at home. It was beautiful. It all changed when they could not handle my wife's behavioral problems, and they sent her to the hospital. I don't believe that they knew the extent of her behavior issues when they assessed her. I didn't even know, I don't believe there was any error on their part.

Best choice! Looking at people, location and apt. Signed an app last Thursday!

I have heard good things from my Aunt about American House! I don't get a chance to visit often, as I live out of state, but she really seems to be enjoying herself here! I've really only heard a few minor complaints. She wishes the food would come out hotter, and I guess they often are not able to assemble a big enough group to play bridge.

New resident as of June of 2014. have a very ill husband and have received phenomenal support via the community.

Everything is good, except the food. There are a lot of complaints about food right now. My mother says the food definitely has gone downhill in the month she has been there, and a lot of the residents are complaining. The vegetables are not soft enough, the meat is dry, and that can make it hard to chew. For everything else I have been extremely pleased, I have been extremely pleased from day one. It's very clean, and the staff is friendly. They are pretty attentive and responsive. The entertainment is fabulous. I got a letter that they got a new cook, and that is when things went down, but now I've heard that the new cook is gone, maybe now it will get better. At first the portions were huge, and that was the only problem. Now they will come and sit down to eat, and it will take forty five minutes before the food comes. We chose them because, my mom liked the spiritual environment they had there.

Most of the staff has good longevity and generally speak to the residents by name. There are a number of men and a weekly veterans meeting. Many of the residents have been there a number of years and most are friendly and genuinely concerned about each other. Right now the weakest link may be food service. They are aware of this and I am told are attempting to correct it.

Overall they are doing a pretty good job. There have been some minimal minor complaints about the food. I would like to see them give the tenants a little more of a voice with changes and renovations. I really liked the location, that was probably the biggest deciding factor for me.