American House

Our family member has been for about 2 years. We have mixed reviews about this facility. The grounds and public areas are very nice. In the Winter the heat does not work that well and the older building is is great need of repairs. Most of the staff is very friendly although I have herd many complaints of some medical staff being very pushy and stern with the residents. The food is O.K. The activities are good even though a new activities director is new and still learning. In general they seemed understaffed. We never see the head of facility or medical staff and when you do, there is never a smile on their face making you feel very uncomfortable. They are not very open to suggestions always stating "it's a corporate policy". Overall, this is a good value for the money as long as your loved one is somewhat independent. Good luck.

We had some very bad experiences when we first moved my mom into American House. We spent a lot of time in the beginning there making sure things went right and she felt comfortable there. I highly suggest family does that to see what actually does go on in any facility they place a loved one. She adjusted quite well because we were there to make sure she got the best care and met other residents to get her adjusted to being there. Our main complaint is with the daily activities they say they provide. She's only been there a little over a year now and there's been at least 3 times when the activities director has been sick or on long term sick leave for weeks or months at a time. These residents thrive on having some activity to do to get them out of their rooms and we've been very disappointed with that and have complained many a time and feel we always get the verbal assurances. They are paying for those services. There has also been issues with the quality of the medical services provided. I know it's a thankless job to take care of our older generation and there is a high turnover of personnel there which is hard on the residents. We constantly have family members there, probably 5 - 6 times a week checking up on things. Overall my mom is happy there and that is the main concern, but overall our family was not expecting this quality of care for the price she's paying.

That was like a nursing home. I knew my mother wouldn't be comfortable with that. I didn't even bring up taking her to see that because a place that felt like a nursing home was the picture she already had in her head of what we were trying to do. I wanted a place that would be homey.

Clinical care non existent. If resident falls they will not assist them up they call 911. I personally lifted my mother up and they would not assist. Only use this facility if the resident is totally capable of all ADLs. In other words they are residential, not assisted living. Food is fair. Activities were not quality and not close to what [name removed] provided.

I would give them a two overall only because there was so little to do there was no communication between patients. They just needed more activity for the patients that's all. Pretty much. They also had several activities planned for the patients, but mostly they were all canceled with no notice. The food was OK, but not on the best side.

There are better facilities for the money. Maybe even tire commend the other American House facilities in Riverview or Taylor. The Medical Team at Southgate needs better management and probably over haul. Plenty of misses with the care. Food is honestly basic at best. The facility needs a face lift. Carpets are dirty/stained in the common areas

We constantly have a problem with them keeping a good supply of toilet paper on hand. The service in the dining room is awful! Sometimes the patients have to wait on food for 20-30 minutes after specified serving times. Often, the food is not good. If a patient calls for help with the necklace buzzer around their neck, it just goes on and on and on with no quick response. There is not a nurse onsite 24 hours.

I was not happy at all. The nursing staff was incompetent and did not give meds as ordered. Mostly, they just did not live up to the promises they made about the extent of care when we interviewed. They may be better now. I understand they were closed down for a period just after we left because of an out break of bed bugs. I heard they were under new management now.

He fell twice and had to go to the ER. Reeked of urine. Looked like they didn't shave him for a week. Don't place him there. Find a different facility.

Not enough staff and the administration doesn't seem to care that they're short-staffed, which is dangerous for your clients

Some staff members were very compassionate. Others were the complete opposite. All individuals in the prior administration were intentionally unhelpful. My relative was not able to advocate for himself, and it was not a good place for him. For a person who just needs a low level of assistance and is able to advocate for themselves, it would be ok. I hope the new administration assesses the staff carefully and retains the ones who are extremely caring and skilled at their jobs and has the others leave because they have no business working in the field.

There are some genuinely good people working there, however, there is a lot of improvement needed. I think they are working on it. I would not recommend them until some improvements are made.

Some of the staff need to take classes on how to be compassionate when a loved one is dying. Hospice staff were great. Not the facility staff. Sadly, this is not a place I would recommend.

Town and Country is a hot mess and I am becoming sorry that I chose it for my mom. Inconsistency with communication concerning services that were promised prior to move in then changed once Mom moved in. It seems to depend on who you talk to at any given moment. Definitely a lack of communication between administration, health services, sales, and transportation as these people seem to float between multiple facilities. The friendliness and sense of caring that was exhibited prior to moving in disappeared shortly after Mom moved in. Seems more like a warehouse than a home.

Originally they were good . However, they moved due to lower standards and higher costs. It's not worth it.

Check it out carefully before committing to transferring there. There are many hidden costs that we are not told about at upon enrolling The food was not that impressive. The activity was practically none. There’s no encouragement. They are to mingle with the other people that are there. All you do is walk the halls by yourself my cousin who was there was not impressed at all, and refused to stay longer than one month.

Housekeepers have to be asked to vacuum and clean the bathroom or they don't do it. Friendly staff. Not impressed with the care services, there appears to be no supervision checking to see how staff actually does their jobs. The dining is an exercise in patience, staff is very, very slow in getting meals out. I have eaten lunch several times and found that. Residents often have to wait 10 or 15 minutes before being served the first course. Meals often take over 1 hour because staff is so slow delivering food. I met with the manager and food service director this week to discuss this problem. Residents tell me they met with management about the problem once already but it has NOT improved. Daily reminders of what is happening in regards to the activities would be helpful. Very expensive for the quality of what we have experienced.

The cleanliness and friendliness of the staff is phenomenal. Food selection was not as promised and rarely ever matched what was on the published menu. They said their policy was to "lay eyes" on dad every 2 hours every day, but that did not happen with any regularity. He often missed meals or events because he was asleep in his room and no one came to remind him. I don't believe it's because they didn't care, they love him, but they don't seem to have enough staff consistently to cover the events and procedures promised. Scheduled events are often cancelled or cut short due to staffing issues. Weekend events never happen. We have spent several hours there on weekend days and not a staff member in sight, no activities that are listed on the calendar, no one at the desk or office. They have a beautiful chapel and we were told there were several different types of services to choose from (catholic, Baptist, Methodist, etc) but when we went to look for them the nurse on duty said they don't do those anymore. Just didn't live up to our expectations from what we were told when moving dad in.

Overall...The grounds and home is nice but my parents have had several issues with the villa. The experience would have been better without the high increase in rent, the difficulties with a parking space and a $50 cost to pay rent with a check. The free WIFI is troublesome and to date they have not had WIFI for 3 weeks. One of the amenities was to have a weekly housekeeper. They stop coming and the few times they did, the service was subpar. The showers needed extreme cleaning and vents were extremely dusty. My mom ended up cleaning the showers and some of the vents. When mom complained someone came and cleaned some if the vents. They have an ant infestation. Several attempts were made but no success in eliminating the problem. Overall staff is friendly but not successful in effectively solving my parents issues. They are in independent villa. However, when their pull string was activated help came quickly. We appreciated that and was impressed by their haste. They never dined. They did not participate in activities. They do not feel the cost v value is not there. Living in the independent villa and paying nearly $[removed] and having all the aforementioned issues, it definitely is not worth it. To this end, they are currently actively looking to move asap.

They really let us down They were supposed to start physical therapy and didn't start until 3 days before [name removed] came home The rooms we're smaller than the bathroom I paid that bill but I'm going to put it on Facebook so that other families won't have to go through this.