American House

The place would be much better if you had eyesight. For a blind person, it's not the place you want to be. They come once a week to do light cleaning, which isn't' enough for residents with visual impartment. Asking the staff questions is like chasing your tail trying to get answers. Some are good, and some really don't care. Meals are terrible and do not live up to what they told us to expect. And activities are not inclusive.

The people are great, but the food is worse than institutional food. It is not chef prepared by any stretch of the imagination.

I was not impressed with our tour experience at American House Murfreesboro. They were going through renovations while we were touring and the carpet had a very strong smell of urine.

We did not see many residents. It seemed to be a quiet, and low-key environment. It seemed nice.

My first impressions with [name removed] the tour guide was wonderful. We moved my loved one into the community, and haven't been impressed with the service. I'm still waiting on the finance department to reply to my multiple requests via email, phone and still haven't received responses. I sent a couple emails and made a call to speak to the Director of Memory Care about care concerns with my loved one. The Director has only been speaking to another family member. The family is very disappointed and upset about the care the our loved is receiving. They need to have better communication with the community staff and the family.

The meals are definitely insufficient and not healthy, especially for senior citizens. They are very low quality. However, everything else seems to be pretty well done. The apartment was very nice and well maintained. And the staff were very accommodating and pleasant.

We really liked the community itself, it was very clean and the staff were friendly. We cannot speak to the dining service - our loved ones meals were delivered to the room but the meals were good. The staff that were there again were friendly but they were understaffed and unfortunately just wasn't able to meet the expectations we had. Also our loved one was wrongly assessed so we had to do a lot of things for her while she was there

Our family had an in person tour and it was a nice community but the tour guide just seem unprepared and really did not have anything ready for us when we arrived

It was very clean and beautiful. It was much more expensive, and was a little more corporate, opposed to down-to-earth.

Most of the staff are very friendly, and they definitely take good care of my mother and prioritize her care They are currently in a transition period after a change in ownership to American House. They are losing staff and haven't been able to hire new ones, although they are actively interviewing. Right now they don't have a main chef or activities director. The marketing person is new. I've voiced some of my concerns recently, and time will tell if they will implement changes. They do hold a monthly community meeting where residents and family members can voice their needs and concerns, and also what's going well. With the new ownership will come some positive changes - for instance they have announced they will be putting in new carpeting and a new roof. But that will be a lengthy process until completion.

For the most part, my loved one is comfortable and content.

Tour was overall very decent, but cost wise we weren't able to make it work.

The staff can be very delayed sometimes when you pull the emergency cord - for us it was 2 hours at sometimes. They are understaffed on the weekends as well and they said that that was the reason for their response times.

I wasn’t that impressed with Anthology at Burlington Creek. We toured during Covid, so they had everybody locked down. The place was nice, but the staff didn’t seem friendly.

During the day the community is fine and not a bad place for your loved one to be. In the evening and overnight it is a different story and I feel no one is watching the residents as closely as they should be, or to take care of any issues that come up with the residents at this time. The staff communication with the family is pretty good, and they are good at responding to our questions or concerns.

There were no qualifying questions by the community. In the few minutes they told me what they couldn't do, instead of what they could. The assisted living area was smaller in the common areas. The fees were too much for us.

I didn't care for the community during the tour, due to it being to chaotic. This wasn't the right place for my loved one.

American House is severely short-staffed for their clients. The lack of staff has effected several of the caregivers. They usually only had one caregiver in the memory care unit at a time. Although they said there would be two during the day and one at night. Many of the caregivers had never been around memory care residents and didn't know their names or how to care for them. A caregiver approached me one day asking if there was meat in the soup, she said that a resident couldn't have meat but didn't recall who it was. Their record keeping was very laxed and my step-father was taken to the E.R. because he had 4 liters of urine in his bladder. He almost passed; the doctor said if they didn't bring him in when they did, then he would've died that night. This was a result of them not knowing that he hadn't urinated in some time. When he was discharged from the hospital, the doctor(s) refused to release him back to American House. They accepted him after their initial evaluation, although he was beyond the level of care they could safely give. He fell several times a week and had about 4 to 5 E.R. visits in total. The staff were trying, they just didn't have enough people so they were shuffling employees around. They were also using outside sources, but they weren't familiar with the residents either. There were only 8 residents in memory care; I thought that they would've had a better oversight. A note book or a chart with the residents names, allergies, etc. would've been helpful. Overall, they didn't have enough people and management staff often didn't know what was going on with my step-dad. Everyone we came across were super nice, they were just lacking in staff and everyone was running ragged.

This community was just a no for us. We saw 0 residents outside of the rooms. All of the doors were closed and they just tapped on the memory unit door and kept walking. When I asked to see the memory unit it was not up to our standards. It was a okay community it was just not the right choice for my loved one.