American House

We didn't end up choosing this place, but we were impressed on the tour. One aspect that really impressed us was the initial consultation. They really took the time to sit down with my loved one and find out what his interests were, so that they could incorporate them into the activities they offer. That was really impressive to us!

Elmcroft of Shallowford is satisfactory in appearance, friendliness, acceptable care of my mother, activities offered. Food sometimes leaves much to be desired! The staff is very caring --from maintenance to the director.

We just thought that the expense was a little bit much for what you got. The value wasn't as good as the other places we were looking at and they offered the same services, like one meal a day.

Lot of hiccups with getting information related to medication and care in a timely manner. Not organized since new.

I did like the way they charged residents. One month it was [amount removed]next month was [amount removed]and one month it was a whopping [amount removed] according to her care. I would recommend this place to anyone I know.

Mom didn't like the place. They did set her up on the fly, however, which helped me tremendously. She didn't like the food at all. There was no welcome packet with much needed information about the complex and city of Holland I was an out of town caregiver and it was really difficult finding reliable resources. Apartment was very clean, but way too expensive for what she needed. She is in a MUCH better place now

This whole industry has worker issues of not taking proper care of the elderly or disabled

The community is very friendly and staff were very helpful with the moving in progress. The building in which we looked at and toured were not anything like the building my dad moved into. It's more run down and dated and not kept as clean as the building toured. Same with the dining experience. They change the dining times to fit what's best for staff and there has been a few times my dad's missed meals because of it. Also, one of the main reasons I moved my dad was the care team was suppose to have experience with the type of care my father needs and most of the staff don't.

My 69-year-old sister is suffering from a rather sudden-onset mental illness that we thought might be dementia, so we moved her into American House. She lasted one night. We got a call the next morning saying she was threatening self-harm and needed to go to the ER. She was hospitalized for 2 weeks in a psych unit and we realized that assisted living wasn’t right for her. She does not have dementia. So she’s staying with me and getting outpatient care.

It's been a struggle to say the least. A LOT they can do better or at least do what they "sell" you on. I'm going to give them a 3 My Mom does really like it and the daily employees are wonderful. Management and healthcare needs to work better on communication.

Beautiful building with great facilities. Residents are treated like adults and encouraged to interact with each other. Nursing staff is mediocre at best and the business office is not responsive to requests for documentation.

Continuity between the old & new administration was tangled; and updated contact information was irregular. However, the person in charge of the memory care on the weekend day shift was highly effective. The memory care was an incredible respite for recovery from Wernicke's Encephalopathy, especially because it was an alcohol free building.

The staff are wonderful and took good care of my parents for the few months they were there. The food needs to get better, though. It's pretty bad and something my parents did not like about the facility. However, we would recommend this community to other families based on the experience

1- If In-house physician and pharmacy are in- network with resident insurance. 2-On average how long have the staff been employed with the facility? Resident- to-caregiver ratio? 3-Yearly reviews be posted on the website. 4-Backup plan should facility become inoperable. (i.e. broken water pipe ) 5- If an annual rate increase and the average amount? 6- Designated complaint process?

The CNA turnover rate is concerning. The CNAs who stay are kind and thoughtful. They are obviously not paid enough. There is inconsistent nursing staff on the memory care floor.

My loved one is the resident so I am getting the information from her but she says that ever since the elevator was down for 3 to 4 weeks the food has been terrible. She said she thinks they just heat up frozen food from Gordon's Food Service. Also, there doesn't seem to be many activities and the residents, including her, spent most of the time in their rooms alone. The staff and residents seem very friendly towards her though. The management at American House needs to do a better job with food quality and have more healthy choices.

Definitely taking in too many residents with dementia and others that NEED assisted living!!! This is independent living!! Food choices downhill, staff not dependable. Too many days without staff, especially weekends. Cost wen up SIGNIFICANTLY after 6 months!

The staff are all quite friendly. The kitchen seems understaffed. Yes, I would recommend the community to other families based on the experience so far.

Everything seemed ok at first. Mom was there 3 months. Staff was friendly. Mom was on hospice. There were a couple times she didn't get meals. Totally unacceptable. Food quality so so. Seldom received her newspaper daily, which for someone her age was very important. Mom passed away last week. It was a holiday weekend and the staff that were working were kind and helpful. All of us are out of state. When we asked a time frame for getting her things we were bluntly told by admin we had until Saturday or get charged and on us. Next day it was what can we do. Sorry but my brother and sister worked their tails off to get it done. While the nurses and aides were good I have some regrets placing my mom here. It all seems trivial but my mom was dying. Good food everyday and her paper was important her and us. Multiple calls were made regarding issues multiple times.

The administrative staff is very helpful and friendly. My step father-in-law's room and laundry were often found dirty. They would leave him without changing a diaper for longer than acceptable. We would not return there for those reasons