American House

There has been high turnover. Staff are nice and working hard but leadership challenges have existed. They try hard. Facilities are nice. Still under staffed. Having talked to many people....this facility is probably a little above average. There are just things we would like different. We know the care industry is struggling so we just manage it best we can. I think people need to manage their expectations whether it is here or even some high cost. We have talked to people who pay ALOT more and are unhappy. This disease is terrible and the people working in this industry have a hard job. Extremely hard. For the price we feel it is good for us.

Each time I've visited my brother his bathroom is not clean nor trash emptied my whole visit. I come prepared to clean his room. He has had urine soaked clothes in his basket when I arrived

One thing I would request is expansion of the "memory care" screening questions. Not everyone has Alzheimer's even if they do have a form of dementia. As far as friendliness of the staff -abrupt conversations after admission with administrative staff changes. The Staff tried to engage our relative. Memory Care had few activities that our "younger" early 60s relative would participate with. The value is a key factor in the relative's desire to continue the lease.

The food needs much improvement. The menu makes it sound very interesting. When in reality, the food is often bland, overcooked, and no longer warm when it is served. Service is difficult due to lack of staffing. I believe that the residents would be happier if they had something to look forward to at dinner time.

All the rooms are very hot. They only have an AC unit in the bedroom. My parents often complain about the quality of their food. Seriously I think the independent living there is better suited for single people who have the drive to participate and aren't afraid to mingle without prodding.

My parents were both in Memory Care. It was great that they could live together even though my stepfather did not need that level of care. I feel that if he had not lived there with my mother the care would have been way worse. Staff shortages, lack of communication between managers and workers, no director (now they have hired one), overnight care lacking and on and on. Overall cleanliness was good. Friendly staff. The friendliest were the laundry girls and the cleaning girls. My mother passed away at the end of [date removed]. My stepfather stayed a couple more months and moved out last week. There was not a consistent level of care. There was also a lack of communication with the residents pertaining to care protocols. Meals were on time and food was plentiful. Lots of snacks and drinks. Quality of the food was good. Activities are varied and frequent. Also many opportunities to go off property. Social and dining are really good. The facility has to work on staffing correctly, monitoring employees to make sure they're doing what they're supposed to be doing and communication.

If you don't have memory problems, don't move into a memory care facility. They lock you in. It's jail. No one wants to be here. They institutionalize you right away. There's no autonomy, no privacy, no respect. Everyone complains about the sub-standard food. New unskilled aides every week. And it's fine. Beautiful landscaping and 10' ceilings. It's pretty much as good as any other place.

The location is very convenient and I am content with my choice. Everyone is nice & there are a few of the Staff members that are genuinely wanting to be helpful. They had some staffing issues this year, but have tried to hire better people. I'm sure that's challenging in today's world. I believe the best advice for those inquiring about Assisted Living is to develop good relationships with Staff members. Also I have tried to maintain patience & a calmness with the Staff, Supervisors & especially my challenges with my Dad.

Some of the workers seem to go above and beyond and some of the workers seem to do only what they have to do. The food is lacking. Sometimes the vegetables are mush, sometimes the vegetables are hard like carrots, sometimes you get a sandwich that it looks like came out of machine where they bought it. The Memory Care Group never seen to get anything to drink except tea and water where the Assisted Living can get water tea milk and coffee. The director of games seems to be off doing something else instead of doing what she was hired to do and she could spend time with the Memory Care Group because they have no one and have not had anyone for months but she doesn't choose to. When the laundry is done, sometimes you don't get your stuff back and sometimes you get other people's stuff and your stuff is never returned.

I would not recommend American House. Although my stepmother was 100 when I took her from American House she was still quite independent.While she was in rehab for her hip I met with Rest Haven and they never once asked me about her finances. Upon registering her for assisted living I did provide bank info. I also learned that the American House Asst. Living had to close one of their wings for improperly cooked foods and lack of staffing. That confirmed my decision to remove her from the premises.I do know that all management has since quit working there.

The staff at Mount Prospect Senior Living are pretty good. Sometimes it is difficult to understand them. I originally looked at this place for assisted living, but ended up needing memory care. They are very different sides. The food is much better in assisted living, more choices. Housekeeping is okay, not consistent. Somedays are better than others, but okay overall. The move in process was very good. Difficulty reaching memory care staff. The front desk staff is excellent, but can't always reach memory care contacts. Overall, they treat my dad very well.

I would recommend it for assisted living and as early memory care. But the staffing can't seem to handle the more advanced patients.

Food was great at first. Then went downhill. Housekeeping could be better. They raised rent in January more than what we get for a raise from Social Security? Typical corporate stuff. I googled Assisted Living and chose this place only to find out after I spent $[removed] moving here that it wasn't Assisted Living. It's enhanced living. Apartment size is good. I use the library a lot. I wish they had a pool in fact if I move I will get a place with a pool. I hear there is a gym on the third floor, but they lock it most of the time. My biggest complaint is they haven't come into the 21st-century and provided Internet. We have to pay for it, which is crazy because people, my age and younger are going to scream

My loved one was previously a resident at American House Riverview Senior Living and the overall experience was okay for her there. However, the yearly rent increases were hard. Medical care also increased yearly. Yet, no improvement in care level. American House is understaffed and when new staff is added they are not trained on individual care.

The facility was good and the Director and Supervisors were great to deal with! There was a lot of staff turnover and at times not enough of good training. The housekeeping staff did a great job and they were very nice to deal with. The food was average. I would recommend more training and supervision of the staff. Also, if the same aids could be assigned to the same patients, they then know what each patient requires. I think that would be a great help for the staff and patient! But overall, the cost was much lower than other facilities.

Most definitely the biggest problem was not enough nurses. At night I didn't feel there was enough care because of them having too many patients. The food was not the best and it needed much improvement.

They should ask before they go about whether they have to pay privately for one year before they need Medicaid. They need to know that if someone must move somewhere else, they have to give 30 days notice. We didn't know these things when we had to move her to a nursing home 2 weeks before her year was up and they penalized us even though they wanted us to move her.

The maintenance time response for repairs needs to be improved. She constantly complains about the food being to salty. I also have heard her say that the food arrives to the table cold. I would recommend depending on the level of care that is required. Plus, I don't really have anything else to compare it to. I am sure that every facility has some issues.

There is a lot of room for improvement, but that could be the transition. It was disappointing that no one was in his room when I got there to let me know when he passed away. I had to walk into his room alone not knowing he had died. No one followed up with me after we moved his stuff out. Not even a sympathy card. Other problems is that they only have 2 washers and dryers on the memory care floor. They are constantly busy so the aides are taking laundry to other floors and it stacks up. My loved one would sometimes sleep on the bed with no sheets or blankets, and he had 4 sets of sheets. I would sometimes take his laundry home. If he didn't go to the dining room for a meal, I've seen them bring cold chicken nuggets and onion rings to him 3 hours after lunch ice cold.

My stepmom (who will be 100 in April) was a resident of AHE2 for nearly 9 years. My stepmom chose this facility on her own and it served her well for 7.5 years. The part 18 months have seen a significant change in staffing (from Director on down) which has resulted in a degradation I felt. Too bad. The AdvisaCare medical staff was always very helpful and attentive. The current Director ([name removed] was always responsive to my inquiries. As my stepmom aged, the lack of a step-in shower in her room was a problem for her. As the price increased, some of the daily items that used to be done (making her bed) just seemed to fade away and were no longer being performed. Since Jan 2024, my stepmom they changed the time for meal delivery to 9 am, 1 pm and 7 pm. Not very