American House

When we toured American House Riverview, we were not happy with what we saw. They showed us a couple of dirty apartments. I don't know if it was because they were not expecting a single woman like my mother to be looking at 2 bedroom apartments, or that people had just moved out of these apartments, but they were dirty and it was disappointing. It was not an option for us.

It is very clean and the staff and residents that I usually see when visiting are very friendly and helpful. My loved one has gotten more depressed since being there, but I think that comes it costing her and my siblings so much she can no longer afford to go out and enjoy herself. She's always complaining that the housekeeping staff will come in and make the roommates bed then leavr without making hers. In the amount of time she says it takes for help to come when she pushes the emergency button around her neck she'd get faster help calling one of us kids to come help. When help does arrive they check on the roommate first. As for the food I've had some and while not as hot as I'd like I thought it tasted pretty good. My loved one on the other hand does nothing but complain about it. I like the place and I'm always made to feel welcome , however my loved one it depends on her mood at the time you ask her.

Overall I really like American House. My loved one has only been there a couple of weeks and still adjusting. The only thing I don't like so far is the food. I've eaten there a lot and for every decent meal you get 3 nasty ones. Ham salad sandwich, Asian ribs and the beef pepper patty to name a few. Oh and the Tuna casserole ugh! Other than that I really like it there.

The American House was very similar to the community we went with. This place was nice and kept very clean, but it just seemed less homey. It was not as bright and cheery.

Our experiences with this community have been mixed. They appear to be providing our parent with good care. It is a nice looking community, but they are less than diligent about cleanliness of the actual apartment. It is still a work in progress. The process of Negotiation of the residency contract was very frustrating - a sleazy experience.

Mom has lived here for several months now....she is happy with everything except the meals. They are ok somedays...but not so great on others. I have picked up a few "to go" meals in the dining room on my way in to visit and I laugh sometimes....not enough food for a kid let alone an adult. Apparently the food situation was discussed at one of the last meetings for the residents.... but the meals are still pretty mediocre most days. I think if they can fix this one problem...the place will be a really nice place to live.

They are not happy there, but I'm sure they will be moving someplace else. They don't like the location. They don't like the food or the assigned seating. They also don't like the fact that they have to pay for meals.

Our experience with American House has been somewhat mixed. I think the facility itself is very nice, the building is well kept and clean and the apartments are attractive and a nice size. However, I think they are a little short staffed. The response times to the call button necklace can be very slow, we discovered that it's actually faster if my loved one calls me and I call the front desk to ask for someone to help her, which is certainly not ideal. The people they do have are friendly and hard working, they just need a few more people on hand.

The staff is really friendly and they talked me through every step of the process. They take great care of my 97 year old Dad and he really likes them too. The one bedroom apartment is just the right size. And he can have his cat which sealed the deal!

Overall, a good experience. CNAs are amazing and really helpful. Nursing staff is ok--they put the residents off a lot if the situation is not an emergency. The office staff is rude. Very hard to deal with if a problem arises. Rude, belligerent, arrogant, and belittling. The CNAs are top notch. RAs also. They are very caring and easy to deal with if a problem arises. Genuinely good women and men. They do seem to be understaff for unknown reasons. More CNAs would be great. More nurses to deal with the resident requests would be good. The office staff just needs an entirely new attitude. Except Lisa--she is a sweetheart.

Most of the activities are cards and bingo.

Very helpful, kind, and thoughtful staff. They look after the residents and always have a positive attitude. I know mom is safe there.

nice facility, disorganized and kinda busy, physical setting was a bit off putting, first impression was not as positive as it could have been.

I toured this community when I was looking into care options for a loved one. I actually looked at two American House properties, and I was pleased with both of them! This is a nice looking, clean, well kept community, and all the staff I spoke to seemed very friendly and professional. I ended up choosing another option based on proximity to family, but this was somewhere I was considering.

I toured this community when I was looking into care options for a loved one. I actually looked at two American House properties, and I was pleased with both of them! This is a nice looking, clean, well kept community, and all the staff I spoke to seemed very friendly and professional. I ended up choosing another option based on proximity to family, but this was somewhere I was considering.

I'll get the bad out of the way first. Residents are allowed to wander the facility, entering other residents rooms and removing personal items at will. Dad's roommate puts his clothes in my Dad's closet and chest. Dad has had clothes missing, a belt, socks, and hankies have all disappeared. I don't like his stuff getting stolen all the time. Now for the good. Staff is friendly with every body. They seem to know all the residents and their families.

We didn't end up choosing this place, but we were impressed on the tour. One aspect that really impressed us was the initial consultation. They really took the time to sit down with my loved one and find out what his interests were, so that they could incorporate them into the activities they offer. That was really impressive to us!

Elmcroft of Shallowford is satisfactory in appearance, friendliness, acceptable care of my mother, activities offered. Food sometimes leaves much to be desired! The staff is very caring --from maintenance to the director.

We just thought that the expense was a little bit much for what you got. The value wasn't as good as the other places we were looking at and they offered the same services, like one meal a day.

Continuity between the old & new administration was tangled; and updated contact information was irregular. However, the person in charge of the memory care on the weekend day shift was highly effective. The memory care was an incredible respite for recovery from Wernicke's Encephalopathy, especially because it was an alcohol free building.