American House

It's not great. Communication is poor, but that may be true of many ALF's at this price point. Staff are superficially friendly, but it's hard to get anyone to address issues be that medication, health concerns, maintenance, etc.

American House Hampton Village is a friendly environment. The caregivers take care to meet the needs of the residents. The facility is clean and modern. Culinary services have improved 100% since American House took over. They understand the importance of good nutrition and mostly healthy choices. I have lived here for almost six years, under two previous ownerships, and appreciate the changes put into place, especially with culinary services. Weekly entertainment is also a favorite among residents, including myself. Hampton Village is worth a second look.

My parents liked the staff at American House very much, but said the food was terrible. I agree the staff are amazing. My Mom died suddenly, in the shower. The staff took care of my Dad until I arrived, and treated my Mom with a great deal of care and respect. Once her body was released by the coroner, they placed my Mom in her bed so my father could say goodbye to her. I was so touched by the care they showed. They made what was a terrible day more bearable. I am eternally grateful.

Most of our experiences have been very positive. We like the smaller familial atmosphere. Been very pleased with aides and staff - their care and interaction with my Dad has been great. My only concern/encouragement to American House would be lack of staffing….at times they are very thin and the response time to my Dad can be a little too long. I’ve been told there’s a State requirement for a certain number of aides per resident? Could use a little more Management personnel visible onsite. The food varies from day to day - some days good and other days not so good. They serve sandwiches a little too often. Would like to see more hot meals for residents.

I would highly recommend it. My mom needed around the clock assistance and help taking the right meds and the staff was efficient and professional in getting the job done right.

It has overall been a great experience for my loved one at American House Troy.

Good community to be involved in for the elderly. Staff is exceptionally friendly. Healthy environment mentally.

My dad is very happy at The Palms for Fort Meyers!

What we like the most about American House East is that they do a lot of stuff with the residents. I would say the food needs to be a upgrade. We would recommend this community to other families based on the experience we have had so far.

Friendly & helpful staff. Residents are welcoming & engaging. Physical building needs some work in some areas. It looks like they had a flood in one of the stairwells. Food taste is good. Activities my Mom is interested in and doing.

There have been a lot of changes due to change of ownership since dad moved in, but it seems that many changes are in response to feedback they've received from residents/families. It is nice to see that they take feedback to heart. All staff have made me feel that they genuinely care for dad and the other residents

You have such a great team, getting the food to higher quality would make all the difference. That was the ongoing complaint that I heard consistently.

I am disappointed in the price increase after the recent take over. No increase in services provided and less communication to families. Many key staff members have left.

We made the decision to move to Traditions at Millcreek in Brentwood in January. Traditions is working out great and is closer to where we live. She has a bigger apartment and a full kitchen and has made new friends there. She's very involved in all the activities.

Overall my mom is very happy at American House Somerset and has made a ton of friends. She also feels like the directors take her concerns seriously and do their best to address what is necessary :) She did say that the food is not often cooked correctly and they do not have as many choices as she would like.

Most all of the staff members are exceptional. The meals get that rating but it is showing improvement. Based on the experience we have had so far, we would recommend American House to other families

I think they do a very good job there, and would recommend them to others.

Experience has been very good. Have not used any of the services except cleaning. [name removed]has been very helpful. Nice environment.

Friendly tenants and staff made a point to have interesting events planned. Mom enjoyed the book club. There were a couple residents with memory issues that probably should have been somewhere else. One was perhaps progressing rapidly as she passed away. I'm not sure the communication with their family - just noticed symptoms as we interacted. ( 2 sweet ladies, one passed away before about the time Mom did, the other had tried to get into Moms room a couple times. Staff seemed responsive to Mom communicating concern. Mom's unit had an electrical problem. Just using stove tripped breaker that could only be accessed by staff and was an issue a couple times. They seemed to try and troubleshoot but we never got a real reason. Temp control in her unit was non-existent. It sometimes got very hot and didn't seem to respond to the thermostat. Medical Team personnel were not always there to escort her to meals. They were friendly enough but some inconsistency in service. They did respond overnight when mom had concerns - we were thankful for that.

The facility common areas and grounds are kept well. They empty trash whenever and mop once a week and clean bathroom once per week. Staff is wonderful. My brother doesn't participate is many of the activities. He's not a bingo player. They have family night once a month with a theme and I go with him each time. He likes the food. They have raised his rent 3 times and he has been there a little less than a year. He is content, has made friends so American House was a good choice for him. Quality of care is good. I'm over there every 3 days so I stay on top of things.