AgingCare 2

The care had been great, but it's expensive. The issue we have had has been with [name removed] not honoring our requests for fewer caregivers in order to provide consistency for our dad. We've also asked for female providers and they keep sending males. My father does not respond well to males.

I was having chemotherapy and the doc thought I would need home care perhaps for 1 week after each treatment. I did have someone for 12 hours on the nights after my first 2 treatments. However I found that I didn't need anyone so didn't use the service after that. I think the doc didn't know how I would react to strong treatment and wanted to be sure I had help if I needed it. I would recommend their services to other families who may need them

Communication regarding scheduling between the office, Caregiver and client is sometimes slow. Messages aren't always returned in the most timely manner. The staff is very accommodating as much as they can be.

The scheduling office has been a great help to me. I wasn't sure exactly what I needed when we started. When I was just doing 2 four hour shifts it was difficult to get the same people. I just felt like a steady stream of different people. When we didn't care for a care giver I would just call the office and let them not to send the person back. Then mom my had went in the hospital and when she got out I had to change the shifts to 24/7. I was out of town just making phone calls. My sister was here. I had told the office I would leave it 24/7 until I got home and decided what we needed. Once home I went to 2 eight hour shifts. I have gotten pretty much the a steady group of caregivers now which has been nice.

They could improve on communication and follow through of things they say they will do. I like the fact that they are flexible with hours of service

They were reliable company. Caregiver's compassionate and kind. I would always double check the invoice and I sometimes found errors but they were happy to make adjustments. Apologetic for the mistake. Had a company before that the caregivers would not show up. That then became very important to me.

The only issue we had was a replacement was never sent if the caregiver couldn't be there. When it comes to notification we would give that a 1, but for transport we would give a 5 and we would recommend them to others based on our experience

It was a positive experience. They were able to place caregivers quickly and were responsive as our needs changed. Staff were friendly.

I would recommend the company. We did have to make a change of staff in the beginning.

In my opinion There needs to be more life in the air. Music. TV. Healthy distractions from the everyday humdrum in the front neutral area. There are too many people sitting around staring at the wall in dead silence. Stimulation. Education. Happy music. A cheap little zen waterfall out of reach that emits soothing water sounds.

Providing 24/7 care for a mostly bedridden elderly woman has to be a demanding task to staff. For the most part the caregivers have been very good. There are a few caregivers that are just outstanding. The scheduling took a while to get under control but it has definitely improved. It is very very expensive and is really a last resort.

My mom only used services for about a week. Based off of the short experience, I would recommend Home Instead to those looking for home care.

Staff is on time, nice , and helpful. Rules don't always apply in every circumstance and shouldn't always be enforced. Only had one bad experience with the staff and one bad experience where payment was enforced when a family member suddenly died and the patient was not going to be needing the sitter..

The HHA was very tentative to my mom and genuinely showed care and comfort ([name removed]). Very supportive to my sister and I. Along with having breadth ok knowledge as a caregiver

Respite care helped my father with cleaning the house and giving him a break 4 hours twice a week as he was my mother's sole caretaker. I would recommend their services to others looking.

My mom had a wonderful experience with the first caretaker that was sent out. They really got along well. We only used the service for a couple of weeks. Kathy the LPN contact that was coordinating the caretakers was very responsive and worked very hard to get us care for the days and times we needed even though we were probably challenging by asking to change things up frequently and with little notice at times. We did have some concerns with a second caretaker but they were addressed immediately

Owners are very helpful. [name removed] my mom's primary caregiver is fantastic. Hit or miss with the weekend care but overall very satisfied.

Making a decision for a homecare services can sometimes be over whelming. I could not make a choice for my dad's long term care. So iI consulted one of my co workers who introduced Axion Home Care to me. So I decided to use this agency for my dad and am so satisfied with the quality of care that they provided for my dad before his passing to GLORY! I strongly recommend the agency for your home care services.

Disappointed that it costs so much for 2 nights a week. Looking for a way to not spend nights to cut down hours. Having someone just sit here through the night in case his sugar goes low and making his supper seems like alot of money.

Responsive owners. Flexible scheduling. Caregivers are attentive and communicative.