AgingCare 2

They don't get temporary replacements as they promised during the interview. Twice CAREGIVER's cancelled no one else replaced them. I had to call to find out I wouldn't have a caregiver 2 separate weekends. I was told during my interview that I would always have coverage. Caregivers are great.

Generally good experience Pleasant and helpful. Sometimes a bit too talkative. Unfortunately felt I couldn’t completely trust person. One of helpers used my perfume. I smelled it in the air even though I haven’t used any perfume in years. Makes me wonder what else the person did while I was sleeping. Also took two calls to get my deposit back.

At first we were happy with Cornerstone, but after 5 weeks with them things are not so rosy. We had hoped for regular care givers to stay on a fixed schedule to generate familiarity, but this has not happened as 3 girls and 1 male have been released either by us or the agency. They sent a male out to care for my mother without asking first if this was acceptable, it was not. Then most recently, we are finding items missing from the home such as electronic charging cables that none of the care givers seem to know where they went, but were used by at least 1 care giver. There is other evidence of drawers being opened and items moved around in rooms that should not be entered by Cornerstone personnel. There have been billing overcharges as well. We are very uncomfortable with this agency at this time.

She did work with us in providing fewer hours than they normally provide on a weekly basis, however, each 1 hour visit (2-3 per week)is now $[removed] instead of the [removed] per hour she originally quoted. I don’t remember her telling us this up front. Just not sure if I’m getting my money’s worth!

The first contact with [name removed] care went very well- they were able to jump right in to solve an immediate need. The first months was great, second month had a few hiccups but by the third month they were definitely slacking off. Sadly we are once again searching for reliable service from other sources.

Uncle is an ultra-conservative old-fashioned 86 year old. He was just barely willing to consider a home health care aid, as long as it was a man. Sending him a man covered in tattoos was probably not a real good match. And now he has indicated that he doesn’t want any home health care aids coming to his home again. We can’t help but wonder if the outcome might have been different if there had been a better match.

Care givers in general have been decent but we have had a few who needed more training.

Several times the caregiver not showing up at times was not told to the patient or their families, not attempt to send someone else in their place. Also their new caregivers may have attempted to accept gifts from their patients which is not allowed.

The assessment interaction was professional. I immediately found out that the assigned care providers are not carefully screened as promised. The initial person was sadly unfit, unhealthy and should not be working. The team immediately responded and then we started screening and filtering through many unsuitable individuals. Until we gratefully were given [name removed], [name removed]& then finally the best of all was [name removed]. The office team was always available to quickly resolve issues. And I will always appreciate the good that we experienced.

There has been inconsistency with caregivers, inexperienced on care of incontinence, turning, personal care. My father is quadriplegic and my mother is elderly. They depend on caregivers to assist with my father’s care and it causes stress on my mom due to the burden of his care and her limitations.

What we like the most about The Home Instead services is that they simply provided extra caregiving

The caregiver is wonderful. Very dependable when working along with her schedule. I never hear from the main office at all. We had one care giver who was suddenly gone and it took a week to get another one. The second one signed her paperwork at our home and had no previous training with Bright Home Health. That said, she is wonderful, but I suspect it has more to do with her than the agency. We are VERY satisfied with the caregiver, not so much the agency.

I enjoy the help I get but feel like I'm constantly training the new staff. Everyone does it their way. No best practices. No one seems to be in charge. They all say give me a minute when I need something ..never to follow back up .

The first caregiver we had seemed unsure of how to do most tasks without direction. She didn't know how to cook or even slice a banana, and she once tested the temperature of the oatmeal with her finger-which was not okay. The second caregiver was an improvement, but both were quite young and inexperienced. Their manager, on the other hand, was excellent-she clearly knew what she was doing. If she had been our regular caregiver, we likely would have stayed with the company. We've since found an independent caregiver through [removed] who is fantastic and has many years of experience.

They struggle to staff consistently. Staff they had were unreliable after about a month.

Accommodated us with early hours we wanted. Found someone right away. Yes, we would recommend Home Instead to other families based on the experience so far.

They had a lot of help available. Yes, we would recommend Supplemental Support Care Services LLC to other families based on the experience so far.

1. Such a service is needed because they pre-screen the caregivers, cover liability, support pop-ups (e.g. provide last minute replacements), and handle all the quarterly employee taxes and withholding. 2. But customers must take care to explicitly set requirements (e.g. "Non-smokers", "No perfumes", "housekeeping duties", "personal care duties", "pets present" or "pet allergies", "cleaner allergies" such as patient allergy to PineSol, and "family/kids will be present during hours". 3. Before committing, clarify any flexibility needs, for example: A. Ability to come home early and end the day (? 2 hrs short). B. Flexibility to cancel days with limited notice (such as staying home when it rains or if patient has a doctor appointment). 4. Clarify exactly what circumstances require overtime pay (e.g. 48 hrs for single worker includes 8hrs @ time and a half, but two 24-hr workers in a split shift does not). 5. Time is recorded to .25hr in combination with both proximity arrive/leave and worker's phone app check-in/out. Sometimes there can be a discrepancy as to when the caregiver actually started/stopped. Recommend keeping a logbook with times. 6. If a caregiver is unsatisfactory for whatever reason, communicate that before it becomes a bigger issue; likewise, be sure to report exceptional services.

I was very hopeful after talking to the owner/manager of the company. And was able to start within days of my request, The worker assigned to me was friendly and I blocked forward to working with her, but she was more interested in talking than working I wanted companionship too but I needed light housekeeping and food prep as well. I got the rundown of how the company was mismanaged and didn't care about its employees etc. I notified the owner and he said he would talk to her, but that made her mad so I terminated the service

Home Again is very friendly, responsive and reliable. The quality of the caregivers sent is not impressive. I felt very happy with 2 of them. The rest were not impressive.