AgingCare 2

I had major problems with billing, including having to wait weeks for a refund after being double-charged for service Their service is not terrible, but I had to be present and help with all in-home care, negating much of the value of paying them. I wouldn't use them again, especially after the billing error and very slow refund, so I can't recommend them to anyone else

The caregivers were OK but they do as little as possible. The office service was terrible. They withdrew a large sum of money from my bank account without giving me notice. I called several days in a row and never received a phone call back. Finally I got in touch with someone. They explained the money was taken as a deposit, however, this was never discussed when I signed the service agreement and it was not mentioned in the agreement.

They were very helpful in the beginning but became distant and hard to reach. Unbeknownst to us, they were sold. We were never told by old owners or new owners. This change in leadership left us with many hours of care that were not filed for reimbursement with Long Term Insurance. A few times care could not be found and we had to scramble to find coverage elsewhere. We did have a great experience with 3 caregivers but overall the procedures for communication between family members and the staff was inadequate. We would not recommend. Also, My father is still missing his college ring, wedding band, another fraternity ring and the key fob to his automobile. One care giver in particular only drove the vehicle in the last 6 weeks. The day of death I contacted Senior Helpers and a couple of the caregivers attempted to assist in finding the items. No one from Senior Helpers has ever followed up on the missing items much less contacted us to offer any condolences.

The first meeting went well and I thought we would be successful. And while they tried, they never quite got it right. We had as many as nine different caregivers and some more than once. We never knew who we would get. I would need to call to find out. I was told that we would be given a call; however, that rarely happened. But in the end, those who did come weren't a fit for one reason or another. For example, my husband wanted only native English speakers. I wanted someone proactive; if you see something needs to be done (load dishwasher), then do it.

I tried twice two different health aides and both were not a fit. The cost and the service weren’t a balance. The staff made the arrangements. The first aide I had to call and advice the person they sent wasn’t a fit due to her about to do the work. The other aide was ok the first two weeks and on the third weekend she texted me at 12 pm to advise she wasn’t coming in but the agency never sent anyone that weekend. I had to call on Monday to advise she never arrived. I had to miss work that weekend.

If you want consistency in your caregiver, Right at Home should NOT be your choice. Always a different person, not a good fit for an elderly or I’ll person! Office staff is nice but difficult to get all on the same page regarding instructions and requirements. Former client at this time

I appreciated the extra efforts management made to cover 5 days over christmas. They agreed to give us a refund for the hours that where not covered. We are waiting to recieve it. Im sure they would do better with long term jobs.

I received some caretakers that didn't speak English, a couple that didn't want to work, a few that didn't know how to help me out of the shower, but I have had a few good as well, they speak English and understand multi tasking

I would not recommend this agency for anyone.

The lady that comes here likes to knit/crochet whatever it is that she does. Which gives me concerns of how she may help my loved one when she’s busy doing her stuff. She is very friendly and likes our pets.

High turnover rate in the beginning of service. At one point 8 caregivers in 7 months

Had other issues as well, although my sister is not the easiest of clients. Some of the staff has handled it well though. Billing problems are caused by the new electronic billing company and their fees are outrageous.

The agency had sold its business at this review. Struggle to match staff to client medical, psychosocial needs was difficult, but they persevered w prompt access n coverage. Family/ proxy services needed to be ready to detail extensively client communication expectations as the extent of agency upfront assesssmnt and preparedness for extent of clinical supervision of staff and Case management coordination seemed needed. Changes in the staff payment and agency transition was not communicated. However , they readily offered more cost saving ways to manage agency care and provided billing reports to the long term care provider upon request. The struggle managing a client across physical and behavioral systems of care and the strategic training and supervision of home care staff and family / advocates as team partners seems acute. Our loved ones are at high risk. This agency did not survive. Families , ombudsmen preparedness is critical.

Assisting hands used a lot of young caregivers that was caring for my wife. They used my note pad and left unusual messages left on the table. Light cleaning was neglected and didn’t tidy up things that my wife made a mess with.

Not always reliable and some of the caregivers don't do much. I need a dependable company to care for my mom who is bedridden a lot. Can't depend on the caregivers to show up sometimes to the point where I am ready to look for a new company. They are there four hours in the morning and 4 hours at night. There is not a lot to do but the few things they could be doing goes undone sometimes. I feel like they are probably on their phone when she is sleeping.

My parents have passed away so this is based on my past experience. Some staff were kind and knowledgeable. Others were borderline negligent, not changing catheter bags at the end of shifts or not being thorough with cleaning after bowel movements. Some interacted with my dad and seemed to respect him as a person as his mental faculties were fine. Others hung out in the kitchen and weren't even in ear shot when he called. My mom who was in a wheelchair had to go into the kitchen to tell the caregiver my dad needed help.

The first caregiver was not suited to effectively assist my spouse/her client regarding his dementia. Second caregiver has just begun and seems more in tune with my spouse's needs and wishes. CareCo manager professionally handle this situation.

Since hiring Brazos, we have had many changes in caregivers. My father has dementia with aggression. We were assured they had people experienced in handling patients like this. Truth is they did not. Whenever they do get someone who can handle my father, they don't seem to last long. In the last 6 months my father's health has deteriorated with him ending up in hospital numerous times. Trying to get information from Brazoz is like pulling teeth. They claim it's because my father doesn't want them talking to me, even though I am the one paying them for their services. Recently they went ahead and authorized 24-hour care, after me telling them we had to cut back from 12 hours to the original 6 they were hired for. I have spoken to the office manager as well as the owner of the company about the lack of communication, to no avail. This is extremely frustrating for me because I am also caregiver for my brother who has Parkinsons and I just recently had knee replacement surgery.

Mostly they just sat and with my mom and either watched tv or was on their phones my mom was picky and didn’t like me to leave her and didn’t let them change her the company was amazing with having availability and when I couldn’t make it home one time they reached out and found someone else to come so I was able to stay at my sons tournament

My only problem with this company is that they don't pay their caregivers enough for what they do. I also wish they would do at least 2 home visits a year just to check on the clients they serve. Their caregivers don't get PTO (paid time off), no dental insurance, or any health benefits.