AgingCare 2

They came through for me at a critical time, so grateful for that. The staff was nice, but only 1 was really engaging. Scheduling was easy, but important to reconfirm dates and times. 4 hour minimum. Hourly rate was high for the service level provided.

It was frustrating that the staff can't "force" anyone to do anything. My mom has dementia and doesn't want to get out of bed most mornings, claiming she already ate breakfast in the cafeteria. But we needed a caregiver who would help Mom get up and moving and eat something so she could take insulin and manage blood sugar. Since the caregiver wouldn't do that, Mom tanked pretty quickly and ended up in the hospital, then the nursing home. So even though everyone was fantastically friendly, our experience wasn't great. Also, it's really expensive to have someone there who didn't do what we needed done.

Staff on intake seemed very conversational, amenable, eager to with us. The care receiver seemed to enjoy staff presence and work. Only in attempting to secure their services a second time were we made aware that there were two concerns (one in-residence, and one personal/hygienic) that "prevented" them from serving us again. I was rather shocked to learn that these issues had not been communicated to either care receiver or myself during or after the care received.

Staff not always trained for the type of patients they are working with and did not always do the cleaning they were asked to do.

You pay more for the same service you'd get at half price. I would not recommend.

If you need consistency, and verbal interaction this is not the team. There is a lot of changes for senior citizen with any type of memory challenges. There needs to be consideration for elderly woman, bathing is an private matter and they like to know who, not change a lot. Or you have uniformed staff to identify the person, I. D. something that indicates safety or quality of care.

The office staff seems fine on the phone. They just can't seem to get regular people. With dementia people having new people just makes them that much more confused. I let the office people know I need consistent people but they don't seem to try to hard at that. They will call my regular 1 person I have to try and work somewhere else which would take away from me. We have just been discussing changing companys.

I liked that they would provide a replacement if the caregiver scheduled had to miss. A few times, there were no- shows, so perhaps screen caregivers better. On the whole, caregivers were responsive to my dads needs, and communicative with us as well. Administrative staff was very responsive

Mom enjoyed the first lady assigned but after she left, then next person made her feel that she didn't need their service. So she fired them. So, I got their services reestablished with the assistance of their Administrative Staff. But in the end, a young lady came for approximately three hours but stay on her cell phone the entire time she was there. So, that ended mom's interest in in-home assistance. I would recommend this company again even though I never got a chance to meet the lady that stayed on her cellphone during her entire visit with my mom. I would like to have heard her side of the story.

My mother is a difficult person and they misinterpreted her acts defiance as dementia. They were patient. I also should have mentioned my mother does not like animals. We had a caregiver who had pet dander in her car and she found this totally unacceptable. However, we would recommend their services.

After a brief interview, we agreed Advocates to provide an aid for my wife [name removed]on mornings that I would leave before she was up. We are hopeful that the aid donate would help her get up feed her breakfast, but also provide a shower for her. All those needs were met and then some. Keychain at a unique personality participated with [name removed] in some of the Assignment she was given in therapy. [name removed]develop a good working relationship with each of the aids and they shared many experiences. My schedule was not always as consistent as I had hoped. I played golf on Wednesdays and Saturday mornings and usually at 8 o’clock, but on a few occasions, the start time was earlier or earlier. I would try to communicate with the office but always got a voicemail or a staff member I knew nothing about who assured me that my message would get passed on. None were. Too often the aid showed up way too early or way too late or on days when they weren’t scheduled. It was sometimes heartbreaking to send awa

Home Matters is a nationwide company so we had a “local office” and when I say local, I use it loosely. Scheduling was over 200 miles from our house which explain why the 1st aide quit (after showing her around & paying a premium for less than a two hour shift - most companies don’t charge for meet & greet). The 2nd aide was absolutely amazing! My mom came out of her shell & we saw her improving. That absolutely amazing human got promoted so we lost her too. Then the 3rd aide never did this type of work before so i had to be there to show her around but she was very good! Unfortunately, each new aide except #2 just made more work for me than it saved. I found out later that our favorite aide turned down the promotion but Home Matters never offered us her services!! We would still be with Home Matters today if we could get the 2nd aide back!! One thing I didn’t care for was their obsession w filling shifts. Our fav aide lost a family member but they expected her to work. Life happens.

They were wonderfully reliable, came quickly to help us. Our helpers seemed well trained and experienced. A professional company. Just that one thing happened...I wish I would have thought to lock up medications and I would advise people to do that with anyone coming into the home.

This is a great service if you are looking for someone to be a housekeeper, go grocery shopping, take someone to appointments, but for someone who is bedridden, needs a bed pan, needs help dressing and toileting, transfers to a wheelchair, this was not a good service. I had to teach them how to do most things. I think they were under the impression we needed someone to just sit and be a companion with my mom. We didn't want a babysitter we needed someone who could care for our mom. I was very disappointed in their services and some of the care givers that were sent over. One actually tried to tell my mom to stop taking her medicines and do things holistically. She was pushing oils and apothecary for her to try.

1. Ok 2. Great 3. The girl had checked off several things that she had done while she was here taking care of my husband… However, my husband had asked her to go into the dining room and please just sit… So the girl did as he asked and basically did nothing for five hours. When I came in, I signed her sheet of paper, but did not read it until after the fact. But she was no help. 4. Very good 5. Value for money? No. There was no value for the money because she did nothing and he did not want her here. I have recently hired a full-time person to come in and live here with us as my husband is getting progressively worse with his dementia.

They were quick to provide overnight people but they weren't the best quality people. Had a couple issues that we had to call them about in only the two weeks we used them.

I was steered away from a facility, and that facility is now where he is, for the same cost as my 5 days a week for 6 hours per day. He is thriving at the new facility. These people are people too. They call in sick to work, more than you would think. Be ready with a daily schedule written out with your instructions, or they won't do anything.

I was thankful that I could get in home help for my husband on short notice, however I was disappointed with the lack of professionalism. The two caretakers did not take any initiative and had to be told what to do every step of the way. I did not have the impression that they were well trained or trained at all. I used the services of Advantage for two days only.

My mother in law loves the services, but would like to have a consistent caregiver. The company is awesome don't get me wrong, but my mother in law feels more comfortable with a consistent caregiver.

It's difficult because every family and situation is different. It's a difficult situation to ask strangers into your home and be involved in one's life on a personal level for a short period of time which was our situation. I guess it becomes easier if the same care givers are assigned but our biggest problem was they sent too many different card givers each week. [name removed] finally asked them to not send so many new care givers each week as we would have to retrain them on what to do or not do each time. It seems their business is always short staffed which is why they had to schedule so many new people each week. Too many different caregivers required because we needed a care giver everyday for two different 3 hour shifts morning and evening. This created a staffing problem because they didn't have enough personnel to easily provide the same care givers each day.